The Watch Club Reviews 

384
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've had the pleasure of purchasing 2 incredibly unique timepieces at The Watch Club. Matt took care of me both times, and each experience was better than the next. His knowledge is infectious, his de... Toon meer

Beoordeeld met 5 van de 5 sterren

Buying from strangers via the Internet can be an adventure. But must not be. The entire communication with Matt from the Watch Club has been flawless from the start on and I felt being in caring, good... Toon meer

Beoordeeld met 5 van de 5 sterren

Made two purchases from The Watch Club, both online. Received great service from Matt on both occasions - fast response to enquiries, fast delivery (amazing Christmas wrapping too!) and great follow u... Toon meer

Bedrijfsgegevens

  1. Horlogerie

Geschreven door het bedrijf

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.

Our Guarantee

Two-year warranty on all watches!

We offer a two-year warranty on all watches we sell. This guarantee warrants the correct functioning of the watch. We also guarantee the originality of all our watches. In line with the policies of all watch manufacturers, our warranty does not extend to external components (items like bezels, crystals, winding crowns, etc.), are all subject to daily knocks and damage over which we have no control—we may have to discuss the cost of repairs to such items with the owner.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

384 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(384)

22 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

High end watch purchase

I was on the lookout for an unused Rolex which are difficult to source. I contacted The Watch Club after visiting their website. Tracey contacted me very promptly, where we arranged a visit to their London shop the next day.

The watch was exactly as she had describe so I was more than happy to make the purchase there and then.

My wife who came along with me was made very welcome while I was guided through the bracelet adjustments, paperwork and payment.

Their premises were very secure and discreet, we felt comfortable all the time we were there. We had insurance set up for the watch before we left. This wasn’t something I had considered on arrival but made perfect sense when we left.

I’m very happy with the watch and will probably go back at some point in the future to add to my collection. I would recommend them to first time or serious buyers.

8 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was my first luxury watch purchase with The Watch Club

This was my first luxury watch purchase with The Watch Club and it was a great experience.

I had been searching for this watch for months and finally I was able to see one in the flesh.

Tracey was very helpful when I first saw her and she advised that the watch I wanted would be availabe the following week. Tracey cotacted me as promised and I inspected the watch two days later and I was not dissapointed. The watch was exactly as Tracey had described.

The Watch Club team made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.

Thankyou Tracey and the team for everything!

31 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hi Andrew

Hi Andrew
Just wanted to say thank you so much for your professional help this morning 17/05/2024
It was really good to see you again.
Thank you for making the part exchange a success. One happy chappie!
Once again thanks for your help.

17 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Knowledgeable and Helpful

I purchased my first luxury watch with the Watch Club and it was a great experience.

Melanie was very knowledgeable and helpful in helping me navigate this market place for the first time.

They made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.

Thanks so much for everything!

10 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A fantastic all round experience

A fantastic all round experience. Very knowledgeable staff, a beautifully curated selection of watches, the focus being on quality over quantity- but most importantly a friendly environment and no pressure to buy. I will certainly be using Watch Club again to build my collection, they cannot be faulted!

3 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb experience

Superb experience. First time customer and would not hesitate to use Watch Club again in future. Timely communication throughout the entire buying process.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Prompt Mandatory Re - evaluation

I need to re evaluate the rating on this store since unfortunately I have been left quite dissatisfied with the watch's quality I purchased. The watch was bought on December 2023 and since then I have already taken it once for repair to Rolex's official repair store and it looks like that I will be taking it again.... The most frustrating thing - apart of course of the amount of money I paid - is that they came highly recommended from people I deeply trust and I chose not to look to other stores since I was quite free of any concerns about the quality of these guys service, unfortunately I was wrong.......

25 maart 2024
Review zonder uitnodiging
Logo The Watch Club

Antwoord van The Watch Club

Dear Antonis,

We were saddened and somewhat mystified as to the reason you would change a 5-star review without any communication with us. Reading the new review, it appears your dissatisfaction is with Rolex themselves, as you are questioning the inherent quality of a 2022 year watch under their official guarantee.

You purchased the Rolex Deepsea ref. 126660 from us in Dec 2023. The watch had just come back from a Rolex UK service, and was covered by the Rolex warranty to May 2027. The gentleman who referred you to us is a long-standing client, and the Deepsea you purchased was a perfect recent example with Rolex box & papers, and under Rolex’s manufacturers warranty. All was good we thought.

In fact, below is the last communication we had from you, an email you sent on the 21st of Feb 2024;

"thank you, will keep you posted with anything further. will keep an eye on the rest of the merchandise you guys bring since I am thinking to go for another one. antonis."

Our colleague Tracey has already reached out to you by phone, however you are most welcome to visit us in person to discuss your dissatisfaction with Andrew the store manager, and allow us the opportunity to actually see why you felt it needed to go back to Rolex under warranty.

Beoordeeld met 5 van de 5 sterren

First Rolex, Thanks!

Bought my first rolex watch here at The Watch Club.

Nice little shop where the focus is on service. Matt was my guide and thank you so much for making me feel confident in the transaction!

Will definitely return when the next one is to be shopped.

⭐️⭐️⭐️⭐️⭐️ from Denmark

10 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shopping for an AP in London in February

Hi, we had a really good experience with Tracy recently in London. My wife And I were undecided as to what we would do, But we eventually decided on an AP which was a beautiful timepiece and it was exactly exactly what my wife had, Tracy was a fantastic person to deal with, she applied no pressure whatsoever for us to make decision and was very knowledgeable. Clem

14 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just bought a bregeut

Just bought a bregeut, Matthew made the experience very easy and professional, the watch is beautiful and you have one very happy customer thank you.

Charlie

8 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service and shipping

I had been been searching for this particular watch for 10+ years and found it at Watch Club. Contacted and got an immediate response from Emile. All my questions answered in a friendly, competent, professional manner. Fantastic service and shipping. I am very satisfied with my purchase, everything as advertised and great followup. Thank you, Watch Club!

15 januari 2024
Review zonder uitnodiging

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