Exceptional experience with Watches of Switzerland! I had originally purchased a watch from a local authorized dealer about 4½ months ago and was told it would take approximately six weeks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Toon meer
Bedrijf heeft geantwoord
My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Toon meer
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over watchesofswitzerland.com
Geschreven door het bedrijf
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Contactgegevens
4,2
Goed
1K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I trust watches of Switzerland for my…
I trust watches of Switzerland for my watch purchases whether expensive or less expensive watches. They always treat you nicely and helpfully.
27 mei 2025
Antwoord van watchesofswitzerland.com
Dear Manny,
Thank you for your trust and loyalty! We're honored to be your go-to for all your watch purchases, and we're delighted to hear that our team always provides you with friendly and helpful service.
Your support means the world to us, and we look forward to assisting you again soon!
Kind Regards,
Watches of Switzerland
This was my first experience buying a…
This was my first experience buying a higher-end watch, for which I have zero complaints. I absolutely love my watch and Watches of Switzerland was fantastic.
19 mei 2025
Antwoord van watchesofswitzerland.com
Dear Jp,
Thank you for your sharing your feedback with us! Your support means the world to us, and we look forward to serving you again soon!
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Jason Lewis,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that we provided you with exceptional service.
We look forward to welcoming you back on your next visit.
Kind regards,
Watches of Switzerland
Watch was delivered on schedule and I…
Watch was delivered on schedule and I loved my watch! Easy to work with!
21 mei 2025
Antwoord van watchesofswitzerland.com
Dear Robert Colangelo,
Thank you for providing us with a 5-star review!
It's great to hear that you were satisfied with your purchase, and your kind words will be shared with our team.
We look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Professional, caring and resourceful
Great customer service. The ADs are lovely and informative.
21 mei 2025
Antwoord van watchesofswitzerland.com
Dear Kyle,
Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our customer service and found our ads both lovely and informative.
Your support means the world to us, and we look forward to serving you again soon!
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Gregory Berry,
Thank you for the 5* review.
We are pleased to hear you are happy with your purchasing experience.
Warm regards
Online order
Online order. I had a terrible in-store pickup experience.
1. The person took a picture of my order with my personal details on her phone.
2. Didn't offer to explain anything about the watch, or how it functions, how to open or close the bracelet.
3. Didn't tell anything about warranty and when I asked about it she showed it a blurry card without visible date and store.
4. Got mad when I asked to fix the warranty card and it took 30m to do so.
5. Didn't ask if I wanted to resize the bracelet, and when I asked,, gave me a bad look and called someone else to do.
6. Took 30m to remove 1 link and I had to leave before it could finish because it would take a hour to resize it.
13 mei 2025
Antwoord van watchesofswitzerland.com
Dear Marcelo,
Thank you for taking the time to share your experience with us. We sincerely regret to hear about the disappointment you encountered during your recent in-store pickup.
Your feedback is very important, and we are truly sorry that the service you received did not meet your expectations—or our standards. Please know that we are reviewing this interaction internally to get a better understanding, as our goal is for every client to feel valued, informed, and well taken care of during every visit.
We appreciate you bringing these matters to our attention, and we are committed to using this feedback to improve our service.
Thank you again for your feedback.
Kind Regards,
Watches of Switzerland
Outstanding Service
Outstanding Service , Hassle Free great product line up and easy to order without moving from your place.
12 mei 2025
Antwoord van watchesofswitzerland.com
Dear RV Satish,
Thank you for providing us with a 5-star review! We're ecstatic to hear that you were satisfied with our seamless service, and that you enjoyed our product selection. Please come back and visit us again soon. Enjoy your purchase!
Kind regards,
Watches of Switzerland
Sending a lousy $200 package that needs…
Sending a lousy $200 package that needs to be signed for is just one big waste of our time. I will never happen. I'm not driving around trying to pick it up.
12 mei 2025
Antwoord van watchesofswitzerland.com
Dear Andy,
Thank you for your feedback. We're sorry to hear about your frustration with the delivery process. We understand how this can be inconvenient and potentially cause delays in receiving your order.
We will be reviewing your account and order details, and our team will be reaching out to you directly to find a resolution.
Thank you for your patience and the opportunity to make things right.
Kindly,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear William O'Rourke,
Thank you for the 5-star review! We are happy to hear that you were satisfied with our services from start to finish.
We look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Pedro Machado,
Thank you for the 5 star review!
We appreciate you sharing your feedback regarding our services and we welcome you to visit us again soon.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Bret,
Thank you for the 5-star review!
We're happy to hear that you were satisfied with Zac's services, and we look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Excellent service with friendly staff
Excellent service with friendly staff. Made my first luxury watch experience enjoyable
7 mei 2025
Antwoord van watchesofswitzerland.com
Dear Mikaeel Nasser,
Thank you for providing us with a 5 star review!
We appreciate your kind words and we are very happy to be apart of your first luxury watch purchase. Please come back to visit us again, and we look forward to creating more memorable moments in your future.
Kind regards,
Watches of Switzerland
I gave the lowest rating because the…
I gave the lowest rating because the experience was completely unacceptable for a luxury purchase.
The Omega Speedmaster arrived loose inside its presentation box—with no protective wrapping or proper securing. That alone was shocking. But to make matters worse, there was a visible scratch on the case right out of the box. It’s insane to think this is how a brand-new $10,000 watch is shipped.
Not only was the presentation a major letdown, but I also had no way of knowing whether the movement had been compromised during transit due to the poor packaging. For a high-end timepiece, the lack of care was incredibly disappointing.
6 mei 2025
Antwoord van watchesofswitzerland.com
Dear Dave Rollyson,
Thank you for taking the time to share your experience. We’re truly sorry to hear about your disappointment—this is certainly not the level of care and quality we aim to deliver.
Your concerns regarding the inadequate packaging and the visible scratch on the case are both valid and deeply troubling. We understand how disheartening this must have been, particularly given the expectations that come with a luxury purchase. Please know that we take this matter seriously and are actively investigating how this could have occurred.
We genuinely appreciate your feedback, as it plays a vital role in helping us improve. We hope to have the opportunity to restore your confidence in both our service and the experience you rightfully expect.
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Dharmik,
Thanks for the glowing review and compliments on our service, we appreciate it!
Kind regards,
Watches of Switzerland
I ordered a book
I ordered a book from them (i know, weird.. but they had it, and I wanted it). The book showed up quickly, however, the corners were damaged. If I wanted a damaged $100+ book I would have bought used :)
However, everything else about the transaction was smooth and quick.
6 mei 2025
Antwoord van watchesofswitzerland.com
Dear Brian McDermaid,
Thank you for contacting us! We sincerely apologize that your order was received damaged. We welcome you to share your accounts with us via email at: info@watchesofswitzerland.com, so that we can review your order and rectify this issue for you the best way possible. We look forward to hearing from you, and we hope you provide us the opportunity to make this right.
Kind regards,
Watches of Switzerland
Above Expectations
The process was very easy. I had a little problem with an order and they took care of it immediately. After my correct order, I had a person introduce and welcome me to be in touch if need!
Above expectations!!!
Thank you watches of Switzerland!
2 mei 2025
Antwoord van watchesofswitzerland.com
Dear Casas Claudia,
Thank you for providing us with a perfect 5- star review!
We are thrilled to hear that we were able to overcome the error with your order and satisfy all your needs as a client. We appreciate you taking the time out of your busy day to share your feedback, and we welcome you back to shop with us again soon.
Kind regards,
Watches of Switzerland
Excellence
I have purchased many watches from different watch websites and dealers. Watchesofswitzerland.com treated me like a VIP. I found the watch and placed my order at 2pm on Friday and at 10am the next day my new watch was at my doorstep 3 states away. The watch was beautifully packaged and arrived in perfect condition. thank you
2 mei 2025
Antwoord van watchesofswitzerland.com
Dear Billy,
Thank you for providing us with a 5 star review! We are extremely happy to hear that you were satisfied with our services and you felt like a VIP client.
We look forward to assisting you in the future with any watch needs you may have.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Jeremy Porras,
Thank you for providing us with a 5-star review!
We appreciate you taking the time to share your feedback with us, and we welcome you back any time to shop with us again.
Kind regards,
Watches of Switzerland
Magazine is overpriced, postage outrageous
Magazine is overpriced, and $15 for postage is outrageous.
29 april 2025
Antwoord van watchesofswitzerland.com
Dear Ed Estlow,
Thank you for your review! We are sorry to hear that you are not satisfied with our magazine or postage pricing at this time. Your feedback is appreciated and will be taken in account to improve our future mailings.
We look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
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