Exceptional experience with Watches of Switzerland! I had originally purchased a watch from a local authorized dealer about 4½ months ago and was told it would take approximately six weeks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Toon meer
Bedrijf heeft geantwoord
My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Toon meer
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over watchesofswitzerland.com
Geschreven door het bedrijf
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Contactgegevens
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great realisable service
I spoke with a client advisor before making my purchase, and they provided excellent sizing advice. The shipment was prompt, and the delivery was secure.
31 januari 2025
Antwoord van watchesofswitzerland.com
Dear Terri,
Thank you for the 5 star review! We are happy to hear that you received the proper guidance prior to making your purchase, you appreciated our timely and secure delivery.
We look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Bought a watch today from the Sydney…
Bought a watch today from the Sydney branch on George street
Fantastic service from imran made me feel very welcome and looked after me very well
I will be buying a second watch from this company
4 februari 2025
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Paul Byron,
Thank you for giving us a 5 star review! We appreciate your kind words for Imran, and we will make sure to share them with the team. We love the recommendation, and we look forward to assisting you in the future with any watch needs.
Kind regards,
Watches of Switzerland
Shipping
Best price on the watch I was looking for for quite some time. Shipping was very fast (within 3 days of time of purchase). Watch was packaged with extreme care and I could tell the company cares greatly that the watches purchased arrive safely.
29 januari 2025
Antwoord van watchesofswitzerland.com
Dear Greg,
We appreciate you taking the time to leave us a 5 star review! Thank you for noticing our fast shipping, and care for your merchandise. We hope you enjoy your new timepiece, and we look forward to assisting you in the future.
Kind regards,
Watches of Switzerland
I worked with Erin and she is…
I worked with Erin and she is knowledgable, personable and made the experience exceptional by making sure I was completely happy with how my watch fit and the appropriate links to be removed. Buying the Cartier Ballon Blue has been something on my wishlist for a longtime and it was such a special purchase for me.
22 januari 2025
Antwoord van watchesofswitzerland.com
Dear Stephanie Donley,
Thank you for the 5 star review! We are happy to hear that you had an exceptional experience with Erin, and appreciated her knowledge, personable touch, and that she made sure you were happy with your purchase. Enjoy your new timepiece and we look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Fantastic experience
Fantastic experience! First time buyer from Watches of Switzerland and definitely will not be the last. Fast shipping, notifications all the way to delivery, and great packaging. Will buy another watch very soon!
19 januari 2025
Antwoord van watchesofswitzerland.com
Dear Jude Lagrange,
We're overjoyed to hear that your first experience with Watches of Switzerland was so positive. It's great to know that you appreciated the fast shipping, timely notifications, and excellent packaging. We're excited to welcome you back for your next purchase very soon!
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Linh,
We're glad to know you enjoyed our services, thank you for taking the time to share!
Kind regards,
Watches of Switzerland
Two thumbs up
First time using this company and was very pleased with the whole experience. Chris, my salesperson was the best. Chris was very knowledgeable with the watches I was interested in, and never felt like he was talking down to me. On my repeat visit, he greeted me like we were old friends and that made me feel welcomed. I bought two watches that day. I would definitely recommend this place
16 januari 2025
Antwoord van watchesofswitzerland.com
Dear Levie Baker,
Thank you for leaving us a 5 star review! We appreciate your kind words for Chris, and we will make sure to share them with him and his team. It's satisfying to hear that your experience was great and you felt welcomed during your visit.
We look forward to continuing a business relationship with you.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Zeynep Tezel,
We're pleased to know that you had a great experience, thanks so much for taking the time to share!
Kindly,
Watches of Switzerland
Delivery was a day late for a surprise…
Delivery was a day late for a surprise birthday present.
14 januari 2025
Antwoord van watchesofswitzerland.com
Greetings,
We're deeply sorry to hear that your delivery arrived late and that it disrupted your surprise. We strive to meet our delivery commitments and understand how important it is to receive gifts on time, especially for special occasions. Your feedback helps us improve our service, and we're working on ensuring timely deliveries in the future.
We hope you will give us another chance to restore your trust in us!
Kind Regards,
Watches of Switzerland
Great watch and great service!
Availability was great and 2 days later I had my new watch. Under promised and over delivered. Bravo!😊
9 januari 2025
Antwoord van watchesofswitzerland.com
Dear Dale,
Thank you for the 5 star rating! We are elated to hear that you were satisfied with your timepiece and you appreciated our service. We look forward to servicing you again.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Natalie Kelly,
Thank you for the 5 star review, and we are happy to hear that you were satisfied with your purchase and the fast delivery.
We look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Perfect and punctual!
I was extremely pleased with my order as it arrived on time, as promised, and in pristine condition.
9 januari 2025
Antwoord van watchesofswitzerland.com
Greetings,
Thank you for your positive feedback! We're thrilled to hear that your order arrived on time and in pristine condition, just as promised. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Kindly,
Watches of Switzerland
Amazing customer service from…
Amazing customer service from Daniela!!! Thanks so much for your extra efforts!
3 januari 2025
Antwoord van watchesofswitzerland.com
Dear Michael Cavalier,
We appreciate your kind words for Daniela, and we will make sure to share them with her. Thank you for visiting us and we look forward to servicing you again.
Kind regards,
Watches of Switzerland
Saturday delivery !!!!
Saturday delivery !!!!
Beautifully wrapped
Great service
Love my watch
3 januari 2025
Antwoord van watchesofswitzerland.com
Dear Morris,
Thank you for providing us with a 5 star review! We love to hear that you love your watch and we hope you enjoy it.
Kindly,
Watches of Switzerland
Buying online has its challenges since…
Buying online has its challenges since you can't tell what the watch will look like on you until it arrives. But they make exchanges and returns as easy as is humanly possible. Fabulous customer service. Thanks Daniela.
26 december 2024
Antwoord van watchesofswitzerland.com
Dear Susan Anderson,
Thank you for 5 star review, Susan, we enjoyed reading your kind words for Daniella, they will be shared with her. We appreciate you for taking the time to share your feedback, and we look forward to doing business with you in the future.
Kindly,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Carrie Edwards,
Thank you for providing us a 5 star review! We appreciate your time and we look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Really superb online ordering…
Really superb online ordering experience for three Men's ROLEX watches.....could not be happier with WOS.
26 december 2024
Antwoord van watchesofswitzerland.com
Dear Stephen Brown,
Thank you for providing us with a 5 star review! We love to hear that you were satisfied with the service you received online, and we look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
I made the order online on 21 December…
I made the order online on 21 December and haven’t received any emails yet. I don’t know Where it’s coming from?
21 december 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Renard Nash,
Thank you for contacting us!
Please email us at: info@watchesofswitzerland.com, and we will be happy to assist you.
Kindly,
Watches of Switzerland
Great place to make a great purchase
I made my purchase online because the watch I wanted wasn’t in stock at my local store. When my watch arrived I went to the store & Ruby was amazing! She fit my watch, went over all the watch details & really made me feel special. Great service!!
26 december 2024
Antwoord van watchesofswitzerland.com
Dear Lauren Dudzinski,
Thank you for providing us a 5 star review! We are delighted to hear that you are satisfied with your online purchase, and more so that you visited our showroom and your experience was a great one. We appreciate you sharing your kind words, and we look forward to assisting you in the future.
Kind regards,
Watches of Switzerland
Courtney is an incredible asset to the…
Courtney is an incredible asset to the watch industry. Her knowledge and expertise create a welcoming and enjoyable experience every time. It’s rare to find another woman who shares such a genuine passion for watches, let alone someone who can truly nerd out about them. That’s what I appreciate most about my visits to Watches of Switzerland—it’s always a pleasure!
20 december 2024
Antwoord van watchesofswitzerland.com
Dear Dava,
Thank you so much for taking the time to leave us such a thoughtful review, we appreciate it! Courtney will be thrilled to receive your kind words and know that her hard work has not gone unnoticed. We hope you continue to enjoy your purchase and hope to see you again soon.
Kind regards,
Watches of Switzerland
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