WatchObsession Reviews 

They helped me out when I was looking for a 15lug leather strap, which is so difficult to find! Special mention to Megan Williams who went above and beyond to help me find a strap that suited my needs.

Fantastic. Finally somewhere to buy new watch straps from. They have a great selection, delivery was very fast and excellent customer service. Will only be buying from here in future.

Bought another Hirsch watch strap. Super fast free delivery and the Hirsch Ranger in brown looks amazing on my Omega Speedmaster. Hirsch straps are fantastic quality and for only £30 this was an absolute bargain. Watch Obsession best place to buy your watch accessories.

Excellent company to deal with. They have a great selection of straps. I chose Royal Mail Tracked 24 before 3pm and received the strap the next day. Unfortunately, I needed to change it for a different model. The returns process was very easy. I highly recommend them for your watch strap needs.

Ordered a watch from here as after looking around, their's was the best price. I was informed straight away that the watch was currently out of stock, when they expected it back and was asked if I was happy to proceed. On receiving the item, I realised that the medium sized strap I'd ordered was too small. They exchanged it and returned to me within a couple of days and were in regular email contact throughout. Overall, I was happy with the product, the price and the service.

First time customer and 5* all the way from telephone enquiry to ordering on intuitive brilliant website. Arrived free delivery within 24 hrs. So refreshing. Excellent customer service in every way. Use with confidence. Rob. Norwich.

Excellent strap…. Never had a bad one yet, Watch obsession is the 1st place I’d ever go for a strap

Gary the owner is a great guy, and has a real passion for watches

I've used Watch Obsession for several purchases, from straps to 2nd hand watches (in this case an Omega Speedmaster). They have always been very honest, efficient and helpful with great communications. Their product range is second to none. It's simple, I used to hunt around for individual items, now I come straight to WO - they never let me down!

Superb service and product quality again. Needed a time sensitive delivery, was despatched within the hour. Have bought numerous pieces, now my default for any accessories I require. You can actually phone up and talk to a human being. What an amazing concept. Recommend 110%

First time I have used this company, professional and helpful,Especially a big thank you to Betty for helping me and keeping me informed

Watch Obsession are always such a pleasure to deal with. They are really efficient and always so helpful if advice is needed - brilliant to deal with!

There isn’t enough space in this box to telegraph how terrific this company is. I worked with a gentleman named Gary, and he went above and beyond what I would expect from the best companies in the world. Then, Gary went above and beyond that. Then, again. I’m not often beside myself, but I was working with Watch Obsession, and Gary, verily. He built a trust and gained a loyal customer. When it comes to quality product, I prefer Hirsch straps and fastening mechanism — the Magic Clasp — more than I do those on my original Breitling straps, and I’m gradually replacing all of my boots with Watch Obsession straps. Cheers.

Excellent quality items and quickly received!

The returns process exceeded my expectations (one item I no longer wanted and one with a small defect). The refund was turned around rapidly with no hassle. The replacement item was high quality and received more quickly than I expected also.

I wouldn't hesitate to purchase again from WO.

Ordered a nato and leather strap for a new watch. Awesome quality and quick delivery. Will definitely be ordering more for my next watch ; )

Purchased a leather watch strap and selected the large size from their options, as I didn't have my old strat I trusted their description. After I fitted the strap found out it's a medium rather than large. This is a misguide in their web site. Worst customer service as tried to ring several time it cuts out after few minutes and no reply o my email. Leather quality also poor and not worth the money. Not recommended.

I love this company. They sell top notch quality items. I even had a issue and sent an email at 10 o’clock at night so they had it in the morning. They replied in 10 minutes even at that time of night. Proper customer service and that goes a long way with me. Highly recommended.

Got a lovely Zealande strap, can't fault it

Great customer care by Gary 👍 Had no issue having to make use of the 30 month warranty on my watch strap, which had begun to crack. Only trouble now is Brexit and the increased custom tariffs..

Fantastic little strap at a great price. Inherited a watch after the passing of my father and needed an open clasp strap as it was a fixed bar watch from 1968
The watch is now restored to its former glory and wearable once more. Strap feels good quality and durable and came within good time.
Not sure I agree with the post about discounts - if there is no discount available then tough luck, it’s not a reason not to buy from them - especially given the pressures business face at the moment so would disregard the 1 star review about a person trying to buy 3 straps and get a discount.
Watch strap came nicely packaged with clear instructions and if you do as the instructions imply then you should have no issues

The (laughable) founder, Gary Pemberthy is extremely arrogant and rude.
Don't even bother giving them your money. They lost me as a customer willing to purchase a few straps from them. As a CEO he's failed miserably and needs to work on his PR and communication skills. Have a read of his reply.

"We are not a discount store, we offer a high level of customer service and are proud of it, we are not one of the largest online strap retailers in the world for no reason and customer feedback confirms this..
If all your online shopping is all about getting discounts, WatchObsession regrettably is not for you."

This after I asked kindly for a slight discount because I was purchasing 3 straps.

Make of what what you will. I think that reply is light years away from the so-called high level of customer service he suggests. It's laughable and pathetic.