Waylands Reviews 

676
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Our experience with Waylands Reading was outstanding. From start to finish, we received excellent service and clear, detailed advice from Mr. Jed Lisiecki. He made us feel completely at ease, focusing... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a superb experience with Jed at Waylands Volvo Reading - we bought an XC90 that ticked all of our boxes, all thanks to Jed! Jed was professional, informative, and happy to answer any qu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

After booking a test drive at Waylands Honda, Cribbs Causeway, Bristol for a test drive of a Honda E.....Arrived after a 30 mile drive out only to be told that a test drive was impossible unless we ag... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our car went in for its annual service today at Waylands Oxford and was collected by Phil. Great communication, collected promptly, and returned all clean and shiny. Excellent service, thank you.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

676 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 97% van zijn negatieve reviews beantwoord

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4,5

Alle reviews

(676)

363 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great sales person

Ken the sales person was so helpful and not at all pushy so I felt very confident in the purchase. Explained things well and sorted out all the paperwork. He was very responsive and patient, a really pleasant experience, thank you

8 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Gill,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Service review

Phil was, as always, very helpful in explaining the paperwork.

A good ambassador for the dealership

Raymond Fergusson

6 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Raymond.

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Phil and the management team.

Kind regards and thank you for your continued support to Waylands,
Michelle

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service
Car collected and serviced then returned back home

6 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi John,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Just had my MG car service at waylands…

Just had my MG car service at waylands MG and the service was very easy.. Phil arrived to pick up car and a great conversion soon started. Phil dropped the car back later in the day and the overall service experience was very easy. Gary at Mg kept me well informed. Great service....well done ✔️ 👏 👍

5 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi David,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated; and I'll share your kind comments with Phil, Gary and the management team.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Very pleased with the customer service…

Very pleased with the customer service I received from Kiera Charlton at Waylands Newbury when I purchased my new car recently. She spent the time to understand exactly what I was looking for within my budget, arranged several test drives in different models, and then helped me strike a deal that gave me the peace of mind I was looking for. The service end to end was great.

23 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi John,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Kiera and the management team.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Thanks to Abi Johnson for Excellent Service

We went in to Volvo Bristol to find out more about the EX30 and Abi Johnson could not have been more helpful. She was enthusiastic, knowledgeable, and an excellent ambassador for the Volvo brand. All in all, an extremely pleasant experience that left us not only better informed but feeling positive and likely to choose an EX30 as our first EV. Thank you Abi for the friendly welcome and professional service.

18 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Robert,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Waylands Kia Bicester were great…

Waylands Kia Bicester were great because they had a great range of cars in my price bracket, took the time to learn what I needed, and weren't pushy. Aran was really helpful - he really knew the cars inside and out, and helped me set it up to my preferences when I collected it.

19 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Christine,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Aran and the management team.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Brilliant service from Waylands Volvo…

Brilliant service from Waylands Volvo Bristol. Tom was really helpful & the whole car buying experience was stressfree.

2 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi,

Thank you for taking the time to leave a review. It's extremely valuable feedback for us, and is very much appreciated.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Great Service Ash Grey

My Volvo car went into limp mode and I took it into Waylands Swindon as usual. It wasn’t entirely straightforward to fix but Ash Grey did a fantastic job - keeping communications regular and transparent. When it was evident the car wouldn’t be ready for a journey to the o2 in London with 4 excited teens, Ash arranged for a courtesy car. A really great service and we were all very grateful.

1 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Richard,

Thank you for taking the time to leave a review. We really appreciate your feedback; it's extremely valuable to us.

Kind regards and hope you enjoyed London!
Michelle

Beoordeeld met 5 van de 5 sterren

Great service from Jim Davies.

Great service from Jim Davies.
Jim made the whole experience of part-exchanging my trusty, old V70 (of 23 years) for a fancy XC40 (of just 7 years) enjoyable and easy.
I hadn’t been looking forward to doing this but Jim’s good humour and patience made all the difference in reassuring me that I was making a good decision. Importantly I never felt pressurised by Jim, just well informed and given time to think.
I’m glad I’ve stayed loyal to Waylands at Reading. I’ve had great, friendly service there for years and I’m looking forward to more of the same with my XC40.

29 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Julia,

Thank you for taking the time to leave a review. Your feedback is extremely important to us and is much appreciated.

Kind regards and thank you for your continued support to Waylands,
Michelle

Beoordeeld met 2 van de 5 sterren

Test drive cancelled in favour of an existing customer.

Booked a test drive well in advance but received an email stating they needed to rearrange due to a handover happening at the same time. So effectively prioritising someone picking up a vehicle over a potential 'now lost' customer. My impression of volvo is now very poor indeed.

1 mei 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Keith,

Thank you for taking the time to leave a review and we're extremely sorry to learn of your experience and disappointment. All customers are important to us and we're sorry that this was not reflected on this occasion; it was certainly not our intention. Our Sales Manager would love the opportunity to discuss your experience with you, so do please get in touch, either at the site directly, or via contactus@waylands.co.uk.

With best wishes and kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Harry was very helpful and informative…

Harry was very helpful and informative and kept me up to date about his arrival time. Excellent service.

29 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Amelia,

Thank you for taking the time to leave a review. We really appreciate your feedback and I'll share your kind comments with Harry and the management team.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Harry was absolutely fantastic and a…

Harry was absolutely fantastic and a real credit to Waylands Volvo in Oxford. From start to finish he was professional, friendly, and incredibly helpful. He clearly takes great pride in his role and made the whole experience smooth and stress-free.

The garage technicians i believe have succesfully managed to diagnose my car issues and resolve them.

Harry was punctual, courteous, and went out of his way to ensure everything was handled perfectly. He communicated clearly, was knowledgeable, and genuinely cared about providing excellent service. It’s rare to come across someone who combines such professionalism with a warm, approachable manner.
An outstanding experience thanks to Harry — he represents Waylands Volvo superbly. I wouldn’t hesitate to recommend him and hope he gets the recognition he truly deserves.

29 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Paul,

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

Beoordeeld met 5 van de 5 sterren

The help and assistance by Jed from…

The help and assistance by Jed from start to finish was second to none. Very pleased with the new XC40. Highly recommend.

28 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Robert,

Thank you for taking the time to leave a review. It's great to hear Jed was able to help you find your new XC40 - congratulations and enjoy driving it!

Kind regards and thank you again for the valuable feedback,
Michelle

Beoordeeld met 5 van de 5 sterren

Pleasant experience.

We couldn’t be happier with the entire experience of purchasing our car here. From start to finish, the team treated us with respect and professionalism. We especially appreciated the no-pressure approach, allowing us to make our own decisions while offering helpful advice and answering all our questions. Louise, our sales executive, was fantastic, both friendly and professional throughout the process. Overall, it was a seamless and positive experience, and I would highly recommend this dealership to anyone looking for a stress-free car buying experience.

17 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Robin,

Thank you for taking the time to leave a review. We really appreciate your feedback; it's extremely valuable to us and I'll share your kind comments with Louise and the management team.

Kind regards and enjoy your new vehicle!
Michelle

Beoordeeld met 5 van de 5 sterren

Had my car serviced today by Waylands

Had my car serviced today by Waylands, Oxford. Arranged for home collection and driver Phil collected & returned it cleaned and all work completed by late afternoon. Was a pleasure to meet & chat with Phil.
Excellent service by Waylands and driver Phil

28 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Arthur,

Thank you for taking the time to leave a review. It's great to hear Phil was able to look after you and I'll share your kind comments with him and the management team.

Kind regards and thank you for choosing Waylands,
Michelle

Beoordeeld met 5 van de 5 sterren

Thanks to Jed at Waylands who was…

Thanks to Jed at Waylands who was excellent all through the process of purchasing my Selekt approved used XC60. Great experience !

25 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Trevor

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and very much appreciated.

Kind regards,
Michelle

Beoordeeld met 5 van de 5 sterren

Bought Volvo from Waylands Bristol

Bought Volvo from Waylands Bristol. Excellent service from Tom May, sales executive

14 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Phil,

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards and enjoy your new Volvo!
Michelle

Beoordeeld met 5 van de 5 sterren

Amazing service - Marius

Amazing service. Marius (Driver) collected my car in the morning for a service at the Newbury branch and had my car back to me by 2pm just in time for the school run, he was very friendly and professional. Couldn’t recommend enough!

24 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Michelle,

Thank you for taking the time to leave a review. We really appreciate your feedback; it's extremely valuable to us.

Kind regards and thank you for supporting Waylands,
Michelle

Beoordeeld met 5 van de 5 sterren

If you go to Waylands Bristol ask for…

If you go to Waylands Bristol ask for Tom May, he goes the extra mile to get you a great deal highly recommended

22 april 2026
Review zonder uitnodiging
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Antwoord van Waylands

Hi Patrick,

Thank you for taking the time to leave a review. It's great to hear Tom was able to help you and I'll share your kind comments with him and the management team.

Kind regards,
Michelle

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