WebEyeCare Reviews 

Walking back my earlier review. They still have a ways to go to improve service and ability to contact but I had a nice call from the CS manager today. I feel confident that my order will be corrected. I provided my brutally honest feed back and felt I was heard, not just glad handed.

Just received my contact lens order and all 6 boxes were incorrect and not matching submitted subscription. As others have mentioned, chat is not live and customer service is not 24/7 as advertised on their web. After trying chat, I called CS and was told to expect an email as they would forward my concerns to their exchange/returns dept. I did not received an email same day so called again today and was told the same - after asking timeline expectation on receiving email and grousing, was out on hold for 13 min. CS came back on the line to tell me she couldn’t reach the returns/exchange team but would AGAIN, send email and expedite. Absolutely horrible CS. Sounds like it’s outsourced.

I’ve never had a problem with the shipping or item. Always perfect. When I had to call or just talk on the chat, the reps were always polite and answer my concerns. Fast shipping. I am happy doing my orders with Webeyecare!

Placed an order a week ago. emailed to find out when it's shipping. no response. called & after 10 minutes they say it'll ship 1 month to the day I ordered. there is nothing on the website indicating, such. i was also told that it would have showed when I added the items to my cart that it was going to take such a lengthy amount of time &/or the items stock status. neither pieces of information popped up upon order. i asked for my item to be canceled as I will be going elsewhere.
*I probably used my other email then when I emailed you. Amazing 1800 contacts was able to use my insurance & got me a credit of $105 plus their 20% on top of the insurance.

Ordering was very easy. After searching the web they were the cheapest for contacts and price was very good. Uploaded prescription and they did the rest. Shipping was super fast. Highly recommend!

Very easy to order; fast delivery; order was accurate; great prices! Better than any other place

1/2 order missing. And asked to be canceled before it was shipped. Disappointed to say the least..

I received a wrong order. Opened the box and it had different contacts in it and not what I ordered. I would not mind trying a different brand if the box contained the pack that I paid for and correct measurements. However, not only got the wrong brand, but also a 6 pack instead of a 12 pack and with incorrect measurements:( I was told that their team will reach out to me, but so far no one’s been helpful in any way. What disappoints me the most is that I paid an additional $14 for expedited shipping.

Not very impressed. Paid the “extra fee” for them to process my insurance. They did not. Charged me full price, kept the fee, now I gotta submit to my insurance to get reimbursed. Awful and borderline criminal/scam!

UPDATE!! Company delayed for almost a month before attempting to charge my insurance. Company Rep said they "were busy". Of course, the new year and my Vision Plan changed so of course they could not submit the claim. Sounds fishy. So now I've gotta do it. WILL NOT DEAL WITH AGAIN. If you DON'T have insurance, give it a try. Otherwise, not recommended.

Great service! I needed overnight shipping , webeyecare shipped same day and fedex came through! Well done!

The purchase of my contact lenses was very straightforward and easy. All I had to do was upload my prescription, make my selection and pay. They were shipped the next day and, shortly thereafter, hands. I am very satisfied.

The customer service was great. The representative provided me with all the information I needed. The price for contact lenes were the very best and they arrived on time.

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this company because of shipper.

Finally received order after contacting my credit card company to dispute charges.

great product but always worth checking other providers for prices. their live chat is not live. they collect your email and if you're lucky they reply by email.

The website doesn't appear to let you leave a review if it has anything negative to say. Their description is very misleading. It states 6 contacts, but you're actually only getting 3. I don't understand why they don't just say that. Overall you're not saving, it definitely costs more. It did take a while, which their customer service did send an email letting me know they were on backorder, but after I received the contacts and questioned the missing contacts they stated I only ordered 3. So there's no help through customer service, only excuses. There is no 3 in any part of their description or 3 months. It doesn't state 6 MONTHS either, however it does state 6 contacts, which to me like every other contact company, 6 is 6 months. I won't order again. I'd rather go ahead and pay the $20 or $30 extra somewhere else for 6 months of contacts without the trickery. It may cost more initially somewhere else, but when divided up there definitely cheaper elsewhere. Feeling duped and highly disappointed.

Had an allergic reaction to a contact lens that others are also reporting. This company claims to have a satisfaction guarantee but refused to allow me to exchange the contacts. I was a repeat customer but never again. Its false advertising on their website and they also charged my card an amount that I did not authorize.

Company sent me two boxes of expired contacts.

I placed an order on August 12,2025. I even paid a little extra to get my order faster. I get an email today saying my order is backordered and my order can be shipped out on August 20,2025 but it is not a guarantee. This is horrible. At least let people know ahead of time that your order can be back ordered because Johnson and Johnso still need to send my order to you all. Now I have to wait for you all to send a message to your warehouse to cancel my order so who know how long this is gonnna take now to get my refund and purchase some where else.

I ordered my contacts 2 weeks ago and paid for expedited next day shipping. I still have no contacts, I’ve held for hours and no one picks up the call, I’ve tried chatting and get no response, I scheduled a “VIP Call” that never came. They charged my HSA debit card and now I can’t even order them from anywhere else because they won’t cancel my order and refund me. BUYER BEWARE!! DO NOT ORDER FROM THIS FAKE COMPANY!!

Unless you want to continue to get an endless stream of text messages (even though you did not purchase anything) without any ability to stop them. AVOID THIS COMPANY