Awful experience. I asked a short Italian lady where the fuses are. She was extremely unhelpful and rude. I asked for her name to make a complaint, she refused. I’ll never go back here horrible custom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... Toon meer
Bedrijf heeft geantwoord
I went to purchase a storage box in Catford the associate who i asked for help couldnt help and was ery unwilling to help. The security guard was the person who helped he found out where the item i w... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service received today from Ian at Wickes Catford. Ian helped me process both a return and a new purchase. I found Ian to be polite, professional, very knowledgeable and court... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Catford
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
7 Catford Hill, Catford, London, SE6 4NU, Verenigd Koninkrijk
- +442086909872
4,3
Uitstekend
296 reviews
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Very good service & useful help .
4 december 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Flo, We appreciate you sharing your experience! We are happy to hear that our service and help were useful to you. -LC
Reliable efficient good value friendly
Reliable efficient good value friendly. What more can I say? Wickes Catford is great - much better than other local diy chains who will remain nameless!
15 december 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
We're happy to hear that you had such a positive experience at our Catford location. We appreciate you highlighting our team's efficiency and friendliness! Thanks for your great feedback. -AK
Attentive and helpful
We were in the Catford branch looking for items for our rebuild. Milton was extremely attentive and proactive. He noticed that we needed help and came over without us having to ask. He provided excellent assistance throughout and made sure we had everything we needed before we left. His customer service was friendly, professional, and genuinely helpful.
3 januari 2026
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Yvonne, Thank you for taking the time to leave your feedback. It is wonderful to hear you had such a great experience with Milton in our Catford store and that you left with everything you needed. -SM
I was looking for a sealant smoother…
I was looking for a sealant smoother tool of a particular size and shape. When I went in store I asked a lovely man called Shane who took me straight to the product in question. Excellent customer service delivered. Thank you🙏
1 januari 2026
Review zonder uitnodiging
Antwoord van Wickes - Catford
We're happy to hear that you found the sealant smoother tool you were looking for! We appreciate you mentioning the assistance you received, and Thank you for your positive feedback.
- PP
Went into the Wicks at Catford on…
Went into the Wicks at Catford on 5/12/25 to buy a tool box as a present. Milton was brilliant, showed where the tool boxes were and what one we was actually after.
As it was a present Milton made sure it was in perfect condition, wiped it, cleaned it etc.
It has been many years since I have been to the Catford branch, which is a bit out of the way for us now. Although more stock than my local branch.
Would definitley go there again.
5 december 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hey there, thanks for your amazing feedback, and I'm glad you enjoyed the service from Milton in our Catford store. - DB
Great service.
Delivery arrived bang on time and they were really helpful and carried everything where I needed it.
3 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
We're happy to hear that your delivery arrived on time and that our team was helpful in getting everything where you needed it. Thanks for the feedback! -AK
Antwoord van Wickes - Catford
Hi Meekx, we appreciate your positive feedback, we are so glad that you had a great experience with our team member. -LG
This place is a mess
This place is a mess, rubbish everywhere, untidy and dreadful customer service. Awful place
6 december 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Juliet, Thanks for taking the time to leave your review. We are sorry to hear that your trip to your local Wickes store was not satisfactory this is not the kind of service we aim to provide. I have sent you a request for further information. Thanks again for taking the time leaving your review. -JL
Helpful service
Milton at Catford was a very helpful and cheerful assistant who directed us to the correct area of the store and helped us with finding the right product for the job.
21 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Carol, Thanks for taking the time to leave your review. We are happy to hear that Milton from the Catford store was very helpful in finding the right product for the job you are doing. Thansk again for the kind feedback. -JL
I went to Wickes recently as my husband…
I went to Wickes recently as my husband who is builder for many years needed some bags of plaster and he was working and could not get there in time so i went to pick it up and I did not realise how heavy the bags would be and a kind man working there put them on the trolley for me and said get some one at the desk to ask someone to load them in your car for you.
A gentleman came to help me his name is Milton he was very helpful and took care of this he was most helpful kind and arranged the plaster in the car in a perfect way. He is a lovely man and I hope Wickes appreciates how good he is for there company. And I must say that all the staff in the Catford branch are very helpful.
29 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Louise, Thanks for taking the time to leave your review. We are happy to hear that the Catford branch staff was able to help you get the plaster you needed onto a trolley and that Milton went the extra mile for you by loading it into your car. Thanks again for the kind feedback. -JL
My experience was great and the staff…
My experience was great and the staff name Milton was very professional and polite. I was very pleased and would shopping here again.
21 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi, Thank you for taking the time to share your review with us. We are delighted to see that you found our staff to be very professional and polite during your visit. Thank you again for your feedback. - Scott H
We had excellent advice from their…
We had excellent advice from their Design consultant George.
We were able to have a new bathroom that was within our budget. He showed us many options and we didn't feel like we were being pressured.
Would definitely recommend using Wickes
20 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Delroy, Thanks for taking the time to leave your review. We are happy to hear that George was able to help you design the bathroom that is in your budget and a design that you love. Thanks again for the feedback. -JL
No one attended for mazerment on…
No one attended for mazerment on 07/11/2025.
Just before appointment time i had recived a masage about cencilationtion and ask for a picter of my kitchen.
7 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hey there, thanks for your valuable feedback and I'm sincerely sorry to hear about your experience. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan
Have had a few deliveries recently and…
Have had a few deliveries recently and have had the same crew each time - great guys, always friendly and helpful
21 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Matt,
We're thrilled to hear that you find the delivery team friendly and helpful. Thank you for taking the time to share your feedback with us.
-Ellysse
A wonderful member of the Wickes team…
A wonderful member of the Wickes team in Catford, called Makai, helped me with an order.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi, Angela. Thank you for taking the time to share your review with us. We are really happy to see that, Makai, at our Wickes store in Catford was able to help you with your order. Thank you again for your valuable feedback. - Scott H
Excellent advice from Milton in store
Very good advice and competent service, from a member of staff named Milton at Wickes in Catford. I can't find any fault.
I was given professional information and advice regarding my purchases which made me feel that I made the correct choices.
1 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi, Mrs Johnson. Thank you for taking the time to share your review with us. We are really pleased to see that you're happy with the customer service you received at our Wickes store in Catford. Thank you again for your valuable feedback. - Scott H
Adam g was a really good help on both…
Adam g was a really good help on both our visits. Made it very helpful and very smooth.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
We're happy to hear that your visits were smooth, and that Adam was helpful. We appreciate you taking the time to share your positive experience with us. -AK
Good job
Got a call before arrival as expected. Cheery delivery from nice friendly blokes.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
We're happy to hear that you had a positive experience with our team and the delivery service. Thank you for your kind feedback! -AK
Do not use Wickes for your bathroom
Terrible experience from start to finish - from being misled on cost, deliveries all being wrong, and the job being left incomplete.
Wickes team advised that the 6k I paid for the bathroom items included fitting charges and I should expect c. 1.5k of extra charges for tiling and plastering. The fitters then said it would be £5k. After 2 days and smashing my entire bathroom out they doubled this to £10k. Wickes ignored all emails about the charging.
Despite having paid for my sink Wickes contacted me just before my delivery date to say it was out of stock. When my delivery came one working day before my fitter was due to come Wickes forgot to send the new sink and forgot to send the toilet.
Wickes installation charged me £250 to take my towel rack off the wall and put it back on again. Since they did so it doesn't work and doesn't heat up - they refuse to do anything about this unless I pay another 250 pounds.
Strongly recommend you avoid - terrible customer service.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi LJ, we're sorry to hear about the issues you faced, from the unexpected cost increases and incorrect deliveries to the incomplete job. It's disappointing to learn about the problems with your towel rack and the customer service you received. We'll look into these concerns to see how we can improve. I have sent you a request for more information. -LG
Met Shane and he was very helpful
Met Shane and he was very helpful! Funny guy
13 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Anoushka,
We're happy to hear that you found Shane helpful and funny. We appreciate your positive feedback!
-Ellysse
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