I went to purchase a storage box in Catford the associate who i asked for help couldnt help and was ery unwilling to help. The security guard was the person who helped he found out where the item i w... Toon meer
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We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service received today from Ian at Wickes Catford. Ian helped me process both a return and a new purchase. I found Ian to be polite, professional, very knowledgeable and court... Toon meer
Bedrijf heeft geantwoord
Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Catford
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
7 Catford Hill, Catford, London, SE6 4NU, Verenigd Koninkrijk
- +442086909872
4,3
Uitstekend
269 reviews
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Booked an Home Visit
I arranged a home visit to my property in Peckham to discuss the renovation of my bathroom. The Design Consultant at the Catford branch of Wickes contacted me the day before the appointment.
Surprisingly, I was told the minimum spend would be £5,000+, excluding installation.
I found myself disappointed and unable to proceed with the appointment, as a decision had already been made as to the costs without the designer visiting my property, and considering the size of my bathroom (small), the materials required for the work and the design I had envisaged.
If Wickes' practice is to have a fixed price already in mind before viewing their customers’ homes, this does not bode well for future customers inclined to use their services.
Had the appointment gone ahead and I was happy with the outcome of the visit, I may have retained Wickes’ services for the renovation of my kitchen.
Missed opportunity by Wickes.
Future customers beware!
10 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
We appreciate you sharing your experience. We regret to learn about the minimum spend quoted before assessing your bathroom. We'll review this internally to ensure a better experience in the future. Thank you for your feedback. -AK
Gravel delivery
I’ve ordered Cotswold chipping gravel bags for the garden from Wickes twice this summer and great delivery & product both times. Exactly what I needed thank you!
9 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Ruth Farquharson, We're happy to hear that you were satisfied with the Cotswold chipping gravel bags and our delivery service. Thank you for your positive feedback; we appreciate it! - LC
Excellent Delivery Service
I have had 12 deliveries of heavy goods over a 5 week period and every one of them has been very quick and very efficient.
12 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Jeff, thank you for taking the time to leave a review. We're happy to hear that our deliveries of heavy goods were quick and efficient for you over the past few weeks. Thank you for your positive feedback! -LG
Reliable and punctual Ideal company's
Reliable and punctual Ideal company's
8 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Mr & Mrs Hines, thank you for taking the time to leave a review. We appreciate your positive feedback. We're glad you value our reliability and punctuality. - LG
The blokes that delivered the wood were…
The blokes that delivered the wood were nice enough, however they only delivered 7/8 items before heading off. Called Wickes customer service straight away, after ten mins they picked up, informed me that that will send a replacement. Over two weeks later I am still waiting for this…
21 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Robert, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH
Reliable delivery service
Used many times and always provide excellent deliveries. Products are good value and usually in stock for delivery.
5 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Dean,
We're happy to hear that you receive excellent deliveries and find our products a good value. We appreciate your positive feedback and support.
-Ellysse
Antwoord van Wickes - Catford
Hi Victor P, We're happy to hear that you had a positive experience with our fast delivery, helpful support, and adaptable service. Thank you! - LC
Excellent customer service
I had an excellent experience when visiting today as I found the staff to be very helpful. In particular, Raeesah was very knowledgable and easy to talk to, which made my experience go very smoothly. She was very patient with me as I had many questions on the item I purchased as it wasn’t something I was familiar with. I would definitely visit this store again! 10/10 and would recommend!!
31 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hello Dani, thank you for your five-star review and I'm delighted that Raeesah was super helpful throughout your visit to our Catford store! - Dylan
had a great experience in store today and making was great with his customer service very helpful
had a great experience in store today Shane was great with advice and helping me and makai was great also very lovely team you have in catford
19 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi, Jen. Thank you for taking the time to share your review with us. We're really pleased to see that, Shane, was helpful and friendly, providing an excellent customer service experience during your visit. Thank you again for your kind feedback. - Scott H
Misery Guts
Delivery was prompt and on time but was delivered by the most miserable man I've ever met. Didn't offer to bring the very heavy doors inside the doorway for me, just left them and walked away. Having said that, the delivery overall was very good value.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi PJ, We're sorry to hear this with the delivery driver. We appreciate your feedback and are glad the delivery was prompt. - LC
I order last week and I choose the day…
I order last week and I choose the day I wanted that was very good. My order was on time and the driver update me when they are on there way. Very friendly and helpful
8 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Santoya, We're happy to hear that you had a positive experience with our timely delivery and friendly driver. We appreciate you choosing us and sharing your feedback! - LC
Antwoord van Wickes - Catford
We appreciate you sharing your positive feedback with us! We're so glad you had such excellent service from Daren! -AK
Affordable
Affordable, delivery on time and great experience overall
25 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Antonio, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Perfect Delivery
I was kept fully informed of the schedule and the drop-off of a heavy pallet was made in a helpful position. Wickes Delivery was perfect!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Alan,
We appreciate you sharing your feedback and are so glad the delivery met your expectations. It is great to know the schedule updates were helpful!
-Ellysse
Delivery excellent as usual!!
Delivery excellent as usual!!! Delivery arrives when due - even on a Sunday at times- and there is a helpful courtesy call before. Great service- thank you!!!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Sandra, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with your delivery. -AH
Great service for delivery and returns…
Great service for delivery and returns from Darren Abbott and James Delaney. Top customer service - thank you for going the extra mile. Delivery driver was super helpful too.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi, We appreciate you taking the time to leave us us a kind review. We're happy to hear that you received great service from Darren and James at the Catford store. Thank you!
Excellent service
Everything was undamaged and as expected, delivery men were polite, helpful and gave plenty of notice so I could prepare for the delivery
31 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Shane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH
Prompt delivery and good communication
1 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Charles, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
I’ve given it one star
I’ve given it one star. Because I can’t do zero.
I was told after ordering Monday that I’d get it Tuesday. Tuesday came and went. Nothing Wednesday, so I called head office Wednesday and was told I wouldn’t be getting it til Friday. Shocking. And I’m down £720 in Labour. Thanks Wickes
6 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Nicholas, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes and we apologise about the delays with this. - AH
Next day delivery never disappoints
Next day delivery never disappoints
Driver was very polite and Communicative
Thanks
29 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Catford
Hi Billy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
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