My parents - in their 80s / vulnerable customers have had no end of problems after they ordered a bathroom from Wickes 2 years ago. One mess up after another - a very poor installation, leaks, delive... Toon meer
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Bathroom design only appointment with Michael from Durham store. He was really helpful, promptly turned up for our home visit and arranged follow up appointment in store as we were on tight deadline.... Toon meer
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Richard from the Durham Wickes store has been fantastic. He put so much time and effort into designing our kitchen and spent a lot of time on the little details. He’s always answered our queries and m... Toon meer
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Just had a new Wickes kitchen installed. We are over the moon. Designer Richard Williams couldn't have been more helpful from start to finish. Lovely guy. We changed things a few times before kitchen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Durham
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
St Andrews Park, Durham, Durham, DH1 2RH, Verenigd Koninkrijk
- +443301234123
4,5
Uitstekend
71 reviews
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Very helpful staff
Very helpful staff, in particular Rachel, who went about and beyond to help with finding everything I needed for my project.
Good store layout, ample parking & everything I needed in stock.
The Durham store is my go to now
9 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hello Kev, thank you for your amazing feedback, and I'm delighted that Rachel in our Durham store super helpful throughout your visit! - Dylan
We had a kitchen installed from wickes…
We had a kitchen installed from wickes in Durham . I can honestly from day 1 this was one of the best experiences we’ve had on any purchase. Richard Williams was top drawer.Professional and innovative in every way,he came up with great fresh ideas which changed numerous times as we went along but we are so happy with the end result . The installation offered by Lee was also superb. I would not hesitate to recommend these guys ( and have already done so ) to anyone looking for a new kitchen .
6 juni 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Brian, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Richard in our store and that they provided you with useful advice. -AH
Proffesional customer service
Proffesional customer service
First impression is more than great
I couldn't find nothing from my list,Rachel left what she was doing,and help mi with every single product.
Definitely Vickes become my favourite shop.Thank you Rachel.
6 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Adam, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH
Our designer and kitchen fitter
Would highly recommend Our kitchen designer and Installation Consultant Richard he was amazing, lovely freindly guy he kept us updated every step of the way took the time to guide and advise us when needed, his design was just perfect and our kitchen turned out far better than we ever could of imagined, Which couldn't of been done without the expertise of our kitchen fitter Michael and his team who kept us informed every step of the way and advised us when necessary, very friendly team who turned up on time and made sure they tidied up everynight before they left.
Can't thank both Richard & Michael enough for giving us our dream kitchen.
22 mei 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Richard in our store and that they provided you with useful advice and helped great your kitchen that we are glad that you love. -AH
Just had a new Wickes kitchen…
Just had a new Wickes kitchen installed. We are over the moon. Designer Richard Williams couldn't have been more helpful from start to finish. Lovely guy. We changed things a few times before kitchen was delivered but wasn't a problem for Richard altering plans. Mark Toase came highly recommended and did a great job at fitting the kitchen. We had a couple of panels which were damaged but these were replaced quickly. Wouldn't hesitate to recommend these guys.
2 juni 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hey Margaret, thank you for your five-star review, and I'm glad you enjoyed the service from Richard and Mark throughout your kitchen design and installation, enjoy your new space! - Dylan
Wickes’ Community Scheme in Durham…
Wickes’ Community Scheme in Durham donated paint to St Leonard’s School boat club to help us repaint the roof of our boat house and the blades of our oars in club colours. As a small club, which relies on fundraising, this was very much appreciated. The manager in the Durham store was helpful and communicative throughout. Thank you Wickes!
1 mei 2025
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Antwoord van Wickes - Durham
We're so happy to hear that our Community Programme helped St Leonard's School boat club! It's great knowing our donation made a difference with your boathouse and oars. We appreciate your kind words about the Durham store manager; we'll be sure to pass them along. Thank you for your positive feedback!
-AF
Bathroom renovation
This was a complicated renovation involving a complete revamp of our bathroom space. Designer, Richard Williams came up with a great design that we were happy to go ahead with. It took a while to recruit a fitter because of the scale of the job but once committed Steve Lawrence did a great job of completing the works. We are delighted with the outcome.
30 mei 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
We appreciate you sharing your feedback. We're happy to hear that you were pleased with the design for your bathroom space and that the completed work met your expectations. TW
Thank you
Thank you to Simon and the team at Wickes Durham. Their generosity to our new OPAL programme has been so gratefully received. The children at Sherburn Primary School will benefit hugely from the materials which have been donated kindly.
2 mei 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
We are so pleased to hear that our team at Wickes Durham was able to support your OPAL programme. It is wonderful to know that the children at Sherburn Primary School will benefit from the donated materials. We are committed to supporting our local communities, and we are proud to have been able to help in this way-GS
Brilliant service and prices
Brilliant service and prices, can highly recommend
30 april 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Claire, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Vicki says us on Friday evening.
Vicki says us on Friday evening.
Her staff and her where excellent. Helped to sort out the problem we had.
Very happy to buy more products in this store
11 april 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Vicki in our store and that they provided you with useful advice. -AH
Fantastic job done by MDS Plumbing Ltd
Fantastic job done by MDS Plumbing Ltd! Would highly recommend and would have no problem using Wickes in the future.
27 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Kelly, Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received and that you would recommend us to others. - SF
Excellent service
Michael was very friendly and knowledgeable, advice and support has been fantastic throughout. Cant wait for our new kitchen. Thank you Michael.
22 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Kim, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Michael and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I bought a new kitchen from Wickes in…
I bought a new kitchen from Wickes in July last year. I am very happy with the overall service, from planning the kitchen with Richard and getting good advise on appliances arrangement to ensure it would completely suit my needs. The delivery of all items was very well planned and communicated and the logistics were straight forward. Dan the kitchen fitter did an absolute brilliant job with the assembly and helped out with some unforeseen floor repairs.
I can't recommend the whole team from Wickes Sunderland and Durham enough. Everyone of them has made this purchase the best decision I made in 2024!
27 juli 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi, Anne. Thank you for taking the time to share your review with us. I'm delighted to see that you are very happy with the design service that Richard provided. I'm also happy to see that the delivery of your kitchen went as planned with no hiccups. Furthermore, I'm pleased to hear that your installer, Dan, did a brilliant job. Thank you again for your kind feedback. - Scott H
Pleasant, knowledgeable and helpful staff
We had an excellent experience from knowledgeable and welcoming staff and the store manager Simon. We were well assisted with buying a Summer House for our school The Oaks
24 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Gemma, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Simon and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great customer service from Wickes Durham staff today.
Just wanted to commend Lesley (operations manager) who helped us sort a problem today with a previous purchase. Exceptional customer service thank you and we much appreciated her no fuss and practical approach.
We like Durham Wickes, It’s always clean and tidy and every member of staff we’ve met are friendly and helpful. Thank you for the help of the lady on the checkout today (apologies didn’t catch her name), who listened to us and called for Lesley’s support without fuss. Appreciated 🙂
19 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hello Gill, thank you for your positive feedback, and I'm glad that Lesley was able to help you! - Dylan
Great service from staff on the click…
Great service from staff on the click and collect counter this morning. I think her name was Emma (sorry I forgot by the time I got home). She was fabulous, took my items to the car for me even though the click and collect text message system hadn’t worked. Very friendly staff. Great customer service.Thank you.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi, Diana. Thank you for taking the time to share your review with us. I'm really happy to see that, Emma, provided great service when going to collect your order. Thank you again for your valuable feedback. - Scott H
I shopped around and Wickes came out on top.
Richard Williams and Mark Tose designed and fitted our kitchen. Richard listens, understands your design ideas and puts together a fantastic fantasy room. Mark can fit a kitchen without instruction, that's how good he is. He adapts edits thinks on his feet and has a high standard that he works to.
5 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi, Amanda. Thank you for taking the time to share your review. I'm delighted to see that your design consultant, Richard, and your installer, Mark, provided a seamless design and installation experience. Thank you again for your valuable feedback. - Scott H
Excellent service all round from Wickes Kitchens
Excellent service from Wickes from design and measuring and installation. Designer listened to requirements and also willing to contribute with some good ideas. Any follow up work was addressed promptly. The worktop installation team were very professional too with one small issue addressed promptly and willingly.
5 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi Dave, thanks for taking the time to share this feedback, we are pleased to hear that you received an excellent service and any follow-up work was dealt with promptly, we appreciate you taking the time to let us know. RD
Just wanted to mention the assistant…Keaton
Just wanted to mention the assistant Keaton for his helpfulness and knowledge
26 augustus 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hi There, thanks for taking the time to share this feedback. RD
Pensioner left to load 6 Packs of laminate flooring into van
Click and collect Durham, went to store with my wife for grout and saw some laminate flooring we liked we did a click and collect on 6 packs as we needed to go home for the van, my wife went through on her own as they always offer to load it and the guy just passed the trolley with it on and left her to take it to the van and load it herself, She is a Pensioner, after she loaded it, here is one of the staff carrying a pot of paint out for a guy who was a lot younger than her
2 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Durham
Hello Brian, thank you for your feedback and I'm sincerely sorry to hear about your experience in our Durham store. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - Dylan
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