Wickes - Leamington Spa Reviews 

Really helpful staff. Took time to explain the best product I needed for a very small DIY job. Highly recommend the team in the Leamington store

Great customer service. Very helpful and great product knowledge from James

Could not find on my sat nav coming from Tamworth phoned up and a guy called Trevor kindly explained directions to store top bloke. All staff including manager very helpful

Excellent Servive very knowledgeable staff especially Diane.Im a disabled man in his 60s Diane not only helped me work out mm to inches but even took time to show me where everything was that I needed.i think she went out of her way to help and it was very much appreciated.I would definitely use again.

Fantastic staff so helpful. Very knowledgeable about products.

A big thank you to Diane at Wickes in Leamington Spa Branch. Lovely service delivered with a smile always and always going out of her way to help.

Staff always smiling and happy to help. Diane showed me where to look

Popped into my local store, Leamington Spa, this morning and have to give praise you Diane & Alicia. They provided excellent customer service, were friendly and knowledgeable, taking time to answer my questions, making sure I purchased the right items for my job. The whole experience was easy and enjoyable, they're a credit to the company. Keep up the great work guys.

Quite possibly the best Wickes store in the west midlands. Well stocked, well kept and friendly helpful staff especially Katie and Diane

Do not trust Wickes with a major installation. I spent over £10,000 on a complete supply-and-fit bathroom contract, and their after-sales service is nothing short of disgraceful. Less than a year after the bathroom was installed, the Mira shower hose split right at the connection point. Instead of just sending a cheap replacement part, Wickes are actively dodging their legal responsibilities. They tried to fob me off to the manufacturer, and when I refused, they hid behind bureaucratic nonsense. They claim the manufacturer's warranty has expired by counting from the April order date—completely ignoring the glaring fact that their own fitters didn’t finish installing the bathroom until August. To make matters worse, their "Warranty Specialist" has now demanded that I pay for and provide an "independent technical report" to prove the hose was inherently faulty. Expecting a customer who handed them five figures to spend hundreds of pounds on an engineering report for a £27 plastic hose is insulting, combative, and in complete bad faith. I even offered to screw the new hose on myself to save them a call-out charge, but they would rather argue for three weeks than fix a minor issue. Wickes are happy to take your money, but the moment something breaks, they will use every pathetic excuse in the book to abandon you. Absolute joke of a company.

If I could give 0 I would
Kitchen fitting not completed very poor quality after over a year and over 50 emails to try and get it completed
Customer service centre very poor service, dismissive, rude
Once contract signed at the shop they absolve them selves of any responsibility

The two customer service agents, Alicia & Diane could not have been more helpful. They were efficient, charming, welcoming and very funny. Wickes should have them as trainers for all new staff. They helped to lift my spirits on a baddish day.

Return visit following previous good service. Dealt with the same individual, Alicia, in purchasing a hot tap. Was helpful in answering questions and looking up info. Wouldn't hesitate to return.

Katie was our designated designer for our new kitchen and supported us throughout the end to end process! Katie was incredibly friendly, informative and responsed very promptly via email. Our design was carefully created and Katie listened and offered advice along the way, she was extremely knowledgeable about different materials and made recommendations throughout the design process.

We are so happy with our new kitchen and the service that we received. We would HIGHLY recommend using Katie as your Design Consultant!

Sarah-Jayne has been outstanding from the very start in terms of measuring, designing and quoting for our new kitchen. She has a fantastic eye for detail, offered excellent advice along with alternatives and made sure to cater for any specific requests we wanted.

Would not hesitate to recommend Wickes or Sarah-Jayne, thank you!

We visited Wickes, Leamington Spa, for a quote to supply a kitchenette for our Charity, Helping Hands Community Project's community kitchen space, and the support we received was exceptional from start to finish.

The team took the time to understand what we needed, offering helpful suggestions and recommendations to make the most of our space. They also told us about the Wickes Community Programme, which supports local charities. Thanks to their incredible generosity, Wickes donated the materials needed to build our kitchenette.

Their support has enabled us to transform the space into a functional community hub where we can prepare and serve food to those who need it most. We are incredibly grateful to the whole team for their kindness, professionalism, and commitment to supporting local communities. Thank you, Wickes!

Well, today I experienced, by far, the most helpful and polite customer service I’ve had from a store. Alicia is a true credit to Wickes. It makes such a difference, and certainly motivates me to return to Wickes in Leamington, time and time again, as my first choice DIY destination. Well done Alicia, your service was effortless, it was so evident that you are a very kind and helpful person. Thank you, from two very smiley customers. ♥️

Millie was extremely helpful and kind, a real asset to your business

Went in with my mom today & had amazing customer service of Sarah who tried her best to help us with a tap connector and served us on till! James helped find the final solution, which worked and now we have a hose that connects to a tap for our pool! Thank you!

I was guided through the whole process, from design with Sarah-Jayne to fitting with Carl and his team. It took 2 weeks from start to finish, including the extra building work I requested and some remedial repairs we couldn’t have planned for. My new bathroom looks fantastic and the quality of work was superb. Everyone I had dealings with listened to what I wanted, worked within my budget and made me feel a valued part of the process