Wickes - Leamington Spa Reviews 

I wish to mention the excellent services of Design Consultant, Katie Malkowska of the Leamington Spa unit, and to thank her for her expert, kind and rapid response to our requirements. Due to unavoidable extraneous circumstances, I had allocated a somewhat insufficient time to view, select, order and take delivery of kitchen furniture in relation to an imminent fixed date for the start of a larger building project of which the new kitchen was a key part. With Katie's focused attention the complete process was achieved faultlessly in record time. This included a site visit to correct my inaccurate measurements of the available space and a timely modification and refund to the initial order. The delivery was on time, and the end result is excellent. Finally, the showrooms and design centre in Leamington Spa are of a high professional standard.

We have a small kitchen and Bally did a great job optimising the space for storage capacity and functionality.
We did the installation ourselves, so she also helped us anticipate what could be the main pain points in the process.

Wickes were very helpful throughout the project. It was away easy to get hold of someone from either the design or installation team. While a few items ordered/ delivered weren't correct, this was always fixed promptly in a hassle free manner. At the end of the bathroom instal, any items not needed from the local store Leamington were refunded. The plumber who did the fitting did an excellent job and went above and beyond with various unforeseen items to do with the plumbing and flooring. Overall we are very happy with the finished bathroom, and at around £7,500 this is around £4k cheaper than any other quotes we got.

I designed and bought a kitchen and bathroom from Katie at Wickes Leamington. Really pleased with the process from start to finish. Katie was great and so were both the fitters chosen for the bathroom and kitchen. Would definitely recommend and use again.

Bally was really helpful and listened to what we wanted to achieve in our bathroom revamp.
She knew the Wickes range well and could advise on what would work as well as the ascetics of the design.
She is very skilled with the CAD she used and produced a complete material list with no omissions.

Bathroom installation
Substandard service I have experienced with the recent bathroom installation. positive - I would like to commend the design team, who provided excellent service and demonstrated meticulous attention to detail during the planning phase.

However, the subsequent stages of the installation process have been significantly unsatisfactory. The assigned installer commenced in March and stated would be around 1week project. Upon my return on the aforementioned date, it was evident that the project was far from finished. There were further periods of absence from the property, during which the installer was also unreachable by telephone.

I have contacted Wickes Customer Experience on several occasions and have been informed that the manager would be in contact with me. Furthermore, I received repeated assurances from the installer regarding revised completion dates, none of which were realized. Specialist workmen were eventually engaged; however, the standard of their work falls considerably short of the quality one would expect from Wickes, leading to considerable disappointment. The installer's last visit was 3weeks ago, at which point I was informed that while the bathroom was functional, it was not fully completed. This delay has necessitated the postponement of my move-in date due to the unfinished state of the bathroom and the untidiness left behind. Despite highlighting outstanding issues, I have not received any further communication.
There are so many parts of the bathroom that are incomplete / sloppy workmanship.

My recent attempts to contact the customer experience centre have been equally frustrating. During a call, I was assured that details regarding the complaint process would be emailed to me, and that someone would contact me to discuss the matter further. Neither of these actions has occurred. A follow-up call by me approximately 24 hours later was met with rude and dismissive behaviour, with the representative directing me to the website for complaints department contact information.

I have attempted to contact Wickes complaints department -- again met with silence. The experience I have got has been far below the standard I would have expected. I will not recommend anyone to get an installation done through Wickes.

We visited Wickes Leamington Spa to choose a new kitchen. Our experience was good largely due to Sandra's product knowledge and patience. Thank you Sandra.

Recently purchased Bathroom furniture and tiles from Wickes. Katie was extremely helpful and offered lots of advice and it was no problem when we wanted to change our order. Very pleased with the end result.

Excellent service from Connor.

I recently purchased a kitchen from the newly opened Wickes store in Leamington Spa and couldn't be happier with the end result.

The kitchen design process was easy and collaborative thanks to the designer Katie Malkowska, Katie was super helpful, she took the time to understand my needs and budget, was open to feedback and worked with me through a few design iterations without fuss to create a beautiful kitchen for me.

The installation was carried out by Kosta from Cavaedium Ltd one of Wickes' recommended fitters. Kosta was fantastic, personable, professional and incredibly meticulous. He approached the job with care, working methodically and tidily, and his craftmanship really shows in the final result. The finish is excellent and my new kitchen looks amazing.

Overall, I'm very pleased with both the service and quality of the final kitchen and would highly recommend both Katie and Kosta if you're planning a new kitchen through Wickes.

Everyone I spoke to was so friendly and helpful - staff on the shop floor helping me find what I need, the staff on the tills, click and collect and helping me with the heavy things and my trolley! Really stood out in a positive way, hence I took the time to write this review!

We recently used Wickes store in Leamington Spa for a quote fo a new kitchen.
Bally, the designer, listened to our requirements and could not have been more professional in the initial discussions and on showing the finished design.
Would definitely use Bally and Wickes again.

We are so pleased with our kitchen . Everything that was designed by Sarah -Jayne Thorne has come together so well , Tiles , floor units , sink . We just love the curved unit , such a talking point when people visited .

Kosta the installer was a very nice guy . Worked hard and was very conscientious in his approach to doing his job , which was completed nicely .

We have finished the kitchen exactly to the the design , wall paint , tiles and flooring .

Thank you once again for all your help and advise .

Can’t fault my experience at leamington spa yesterday! All staff were very knowledgeable and went above and beyond to help me with what I needed! Excellent service from start to finish!

Great to now have a Wickes in Leamington Spa. I wasn't able to use my gift card online but calling the store Lauren was over and above helpful in reserving the items until I visited the store soon after.

UPDATE: Initial review left 11th April. As per response from Wickes, they were not happy with what we were told by their customer service team. Over 2 months later, we are still waiting for someone to come to the house to view and fix the issues. Seriously shocking. We chase regularly and are told thanks for your patience..patience has gone. GET THIS RESOLVED!!!!

Shame there isnt a zero star option. There were so many issues, initially, designer came out to measure for a kitchen and utility room, 4 times, still got the measurements wrong. This meant the builder had to change things to fit. Incorrect items were sent to us and when we pointed this out, Wickes then sent the same wrong item to us, this happened 3 times. So we now have carcasses in our loft that Wickes did not want to take back. The builders (supplied by Wickes, their best team apparently) caused damage to the paint in our hallway, they also blew electrics by drilling through wires, twice, this meant our google nest stopped working, which they said was not their fault. When fitting the kitchen, the builders did not follow the plans correctly so things were not in line, or where they should have been. This meant cupboards and tops had to be replaced. Tap had to be replaced as this was fitted badly. Side panels cut incorrectly, which had to be replaced, we had to to point there errors to the builders. Excess glue put on door joins meaning it stripped the finish off the door. This was the less stressful part. When the tops were done, initially they were all wrong, firstly, there was not enough back splash ordered, so bodge job done to make it work. There were 3 joins done, all badly, builders came back to fix 2 of them, which are now showing signs of wear, in less than 2 months, shockingly Wickes have said its our fault. Absolutley disgusting customer service and experience. If you are truly thinking about going to wickes I would suggest strongly you look elsewhere. Get a builder or joiner first, then ask them what they recommend. Do not make the same mistake as us. Good luck.

Many thanks to Wickes for their service yesterday.
Special thanks to Harry and his colleague Jamie. Very personable young men. A great asset to your company.

Very positive experience at the Leamington branch today.

The staff were very friendly and helpful.

Once again Thank you Diane for your help and another positive shopping experience. Nice to see a friendly face. Best wishes Kam

James arrived on time and went above and beyond to put a large delivery in our dinning room as I was alone with a newborn. Really appreciated it