Wickes - Newport Reviews 

Scott couldn't do enough for us! Excellent service thanks again

Scott (manager) and team very helpful with helping lending a hand loading laminate on 2 occasions. One in the pouring rain with a toddler! Great customer service.

Just had an appointment with Duncan at the Newport branch to design my new kitchen. He was very professional and came up with some nice ideas using the display kitchens to show me how it would look. I was impressed with final design and the price

Called into the Newport branch to pick up some insulation boards and order a delivery of plasterboard and doors, the branch was extremely busy with trade and mere mortals buying all their bank holiday projects, I had the pleasure of being served by Jill, who had my purchase and delivery order sorted in no time and had me on my way, polite and professional service in what looked like the start of a very busy day for Jill and the rest of the staff... A+

Called in for some advice on sizing quantities for replacing my Shed roof with corrugated sheeting. A lovely assistant called Andrew was really helpful and very knowledgeable too! Gave me some sound advice thank you much appreciated.

Very pleasant and helpful staff member Mia when sorting problem of missing parts of item purchased.

There was no problem with replacing items, great customer service

Cassie went out of her way to find the exact drill I wanted (there was only one in the shop) and checked that it could be held for me to get to the shop. Excellent customer service.

Very good customer service from a young lady named Cassie in the newport store.

Fantastic customer service in the newport store as always. What a lovely young man Lewis is, super helpful, friendly and it was good fun chatting nonsense. Thanks Lewis you made my day

Had a few issues with a kitchen that we'd recently bought from you. Craig Williams was extremely helpfull, knowledgable and resolved the matter with the upmost professionalism. Would recommend anybody to by a kitchen from Wickes .Keep up the good wrok !

Booked a home bathroom design visit. They turned up nearly 2 hours late which meant the appointment was rushed as I had to get back to work not long after they turned up. Was told I would receive designs by email the following Tuesday but they never materialised. Very poor service and still no design.

Returning customer, Had a lovely kitchen from them just over a year ago (fitted myself) very nice and quality product.
Had Duncan over to design a bathroom for us on 21st march, Happy with design he was very good and on time ! just have to finalise details and order, one small thing they only give the quote for 9 days mines up the 30th march could be a bit longer.

Informative and professional service. Lewis was a phenomenal help and recommended my mate to visit and ask for him when he next visits. Very happy with the service received.

Really helpful with everything that I needed to find in store. Friendly and professional staff member. Thank you!

Jill was so helpful as always answered any queries I had

Using the TrustPilot flagging process, Wickes accused my review of being defamatory despite it being a completely accurate representation of my experience relating to my bathroom installation ordered from their Newport branch. The TrustPilot AI bot agreed with them (which given they appear to be a paid TrustPilot subscriber is not very surprising) so here I am having to post my review without the detail.

Just know that if you value your safety, wellbeing and frankly your mental health, then you should not use Wickes, who's "Wickes-approved" installer (as per their marketing on their website) created a serious electrical safety hazard during our installation, of which I have photographic evidence and which has also been discussed with several Wickes staff at length already. Wickes are trying to silence me from going into further detail instead of engaging with their customers around these issues and taking ownership. The installation in total (for a tiny bathroom with relatively simple installation requirements) took 114 days to finish, due to a large amount of it having to be redone due to poor workmanship and installation against standards, which could have resulted in a cracked floor from water ingress, amongst other stuff.

I reserve the right to publish a promoted, accurate and comprehensive review on a private domain if there are further attempts to silence my completely accurate review to make sure my voice is heard. I know my review is accurate of my experience so Wickes really have no legal leg to stand on when claiming defamation. They just don't like being embarrassed at their own actions.

I await resolution of my 4,500 word complaint currently sat with Wickes, which is very long due to the quantity of issues it contains.

Kitchen design and fitting service. Really poor project mangement, customer service and all round planning. Shocking customer service. Missed install dates, wrong items, lack of communication and generally a complete lack of management.
The positives where the installer was very professional and the units were good quality.

The female employee name Mia was very well briefed on wicked products to a very high degree of compancy and I sure as I have over 40 years as major brickwork building contractors can say unequivocally a true great fantastic employee to wicked will go v v far with this company or such like company Mike c ham 07359 445369

Lucy from Wickes, Newport has been so helpful in supporting us with a new bathroom and kitchen, she made our experience stress-free and gave us excellent customer service and recommendations. Thank you so much Lucy for your hard work!