Wickes - Rotherham Reviews 

Emily the women who served us was very nice and polite,she was allways saying thankyou and was very professional

Visited Canklow branch in Rotherham this morning. Was assisted by a lovely lady called Lisa. She listened to what I wanted and personally took me to the correct aisle and helped me make my choice. She offered advice and her knowledge was extensive. A pleasure to shop there, thank you Lisa.

Wrote a 5 star review purely on the person who served us it has gone completely wrong through Chris the the fitter who phoned us on the Tuesday before fitting to say can't do it and left us in absolute limbo as we had booked him 4 months in advance we have a disabled child so we booked the order and fitter in April as we needed this doing whilst on holiday due to personal reasons it cannot do ahead and let us know the Tuesday b4 fitting what a joke he said he was been upfront and honest but he lied to us about solicitor as he says was representating himself them the reason was from his solicitor which was a lie dont waste your money with these cowboys as customer service is a joke they have refunded me what I had paid out for extras for the fitter but nothing else and it is nw well over 2 weeks and stiil no refund again the service in store was great but they are let down by incompetent fitters and customer service save your money go somewhere else

Visited Rotherham Wicks last week and Sarah assisted with my issue. Sarah was amazing, helpful very friendly and efficient. Product knowledge was amazing. Made my day so much better. Great ambassador for Wicks.

Today I had the pleasure of visiting the branch in Rotherham where I had to go and buy almost 40 Litres of paint. I currently suffer with some health issues. I was very worried before I got there as to how I would be able to pick up the paint to put them on my trolley. As I entered the store, I noticed a lady and I went over and asked if she would help me. This lovely lady was called Michelle and Michelle helped me to select all my paints picking them up and putting them on the trolley for me. She took me to the checkout. She then proceeded to help me to the car and loaded my car up with the paint every time I apologised she kept saying it’s okay don’t worry. I can’t believe the level of customer service I received off Michelle and I thank her for helping me today as I don’t think I would’ve been able to manage on my own. Michelle a personal thank you from me and I wish you all the best.

Excellent advice.
Assistant Lauren gave me excellent advice in a very patient and polite manner. I followed her advice and solved my problem. All this without a purchase. Excellent customer service service.

my experience was great Adam was very helpful, polite and friendly manner.He helped me with my purchases.

Great customer services,
we did have an issue which was resolved in a timely professional manner,

Matt even managed to locate a copy of my original receipt which I guessed would have been sent through via email but wasn’t,

Couldn’t recommend Matt & his team for their customer services,

Thank you Adam and thank you Amy too.
Went today for 4 bags of postcrete and due to poor mobility in my hands I needed help carrying them out and putting in the boot. A fabulous young man, Adam was very happy to help and he grabbed the bags and a trolly then wheeled it out to our car. He then put them in the boot so I was very grateful. Adam was very polite, very helpful and definitely a credit to Wickes.
Amy on the checkout was great too. She was smiley, engaging and really wanted to help. We had a brief conversation and she was polite, funny and very helpful too. Another staff member who is definitely a credit to Wickes. Thank you both for making my visit a very pleasant one.
As Arnold once said, 'I'll be back'.....

....For the great service, not some movie type revenge thing.
Thank you Wickes 🙏

A lovely young lady, Emily a huge help and very friendly. A great asset to Wicks Rotherham.

Thank you Emily...

We have had our kitchen ordered and fitted via Wickes Rotherham branch. Throughout the entire process from start to finish, Jonathan and the team have been utterly professional and attention to details . It could have been a very stressful procedure, and Wickes have helped to make it easy and smooth for us. We can now relax and enjoy our new kitchen many years to come. Thank you very much to John, Caroline and anyone else who's involved to make it happen.

Emily' s is the best worker she always help people and she is soo kind and caring.
Thank you Emily's.

Found our laminate flooring easily and Emily S helped us select the most suitable one for us.

Pleasant shopping trip made all the more pleasant by the service from Emily S.
My son and I found just what we needed.

Amy (wickes Rotherham) went to have some paint mixed for my (autistic) grandsons. We took a hotwheels toy for the colour match. Amy went above and beyond to make picking the colours and watching the whole process of having the paint mixed, fun for the boys. They talked about what she said and did the whole way home. And how we now have magic paint. Please pass on our thanks. She really is a superstar.

Absolutely amazing. I wanted some paint tester pots, Sarah saw me struggling to find what I wanted and she went out of her way to help me pick the paint and even took me to a closed till, opened it and served me rather than queueing. Cant fault her.

Friendly staff as always, served by Emily S today.

A loverly experience at my local wickes, made so more by Emily and she was very helpful and friendly made the store visit a breeze , cheerful and helpful…. What more can you ask for
5* customer service skills

Just want to say thank you to Emily on her service she is very polite and good luck in the new job. Thanks Craig

Do not use for bathrooms items ordered a bathroom told the delivery would be on the 12th of June by the store only part of the order arrived rest came on different days but still outstanding items call customer care and they did not call me back with a date chased again a week later and told it was the supplier error and told I have to wait for delivery I said I was not happy with the service and basically told it tough.