Wickes - Stoke On Trent Reviews 

I recently purchased a kitchen from the Ohio range, i was unsure about the process but was guided through and helped immensley by Rich and Jamie at the fenton store, Rich personally was so helpful and helped with any questions I had professionally and he was very knowledgable, i would definatley recommend their service.

Visited the Fenton Store twice yesterday.
Sky helped myself on both occasions 😊 She was amazing and so very helpful and I just wanted to thank her🤩
Jack helped us to put the items into the car and nothing was too much trouble - thank you!

Great experience with Alan Pibworth from the Fenton store who designed our kitchen for us. Nothing was too much trouble and Alan happily combined our ideas with helpful suggestions of his own too, leading to a lovely design. Alan went the extra mile during our second visit to the store, when showing us examples of different worktops, doors and handles etc and couldn't have been more helpful. Looking forward to having the kitchen fitted to see the lovely design come to reality. I'll review further when it is completed.

We had a wonderful experience choosing and designing our kitchen with the amazing Hinal at the Stoke On Trent store, nothing was too much trouble, Hinal came over to confirm our measurements and the whole process was exciting and easy. We can't wait for our new kitchen, Would highly recommend and I think Hinal deserves a payrise. Will follow up when the kitchen is delivered and fitted!

Brilliant customer service, really helpful from our first question in store to helping us load the car at the end of our trip. Craig was really helpful and couldn’t have done more for us.

I went into wickes to buy some cable ties after my private supply ran out. I spoke to Lauren as I couldn’t find where they were located and explained that I needed them for some extra curricular activities. She was very helpful and understanding and made me feel validated. Wonderful customer service!

I went to Wickes in Fenton and was served by Derek who was really helpful & helped me to find exactly what I was looking for. Thank you Derek you were brilliant

Wickes supported landau stoke in our community project. The staff were friendly and helpful and found our products quickly and efficiently. The learners enjoyed their trip to wickes and are looking forward to starting their new projects .

Had an issue that I needed to discuss with the store, regarding the wrong fitting for a unit in a kitchen insulation while one staff member was rather rude and dismissive - Sky was amazing she had a sunny disposition and was super helpful and a credit to the store in terms of taking all my details to pass on to the Manager.

Amazing staff - Kathryn and Liam.

I received great service! Alan was exceptional he took his time going through the options for my kitchen. Thank you.

We approached Wickes regarding a new bathroom installation and met with Hinal Mehta, their design consultant. We discussed at length our requirements. She was very thorough and professional considerering all the time us as customers. We are very pleased with the outcome. The fitters too, Danlar were meticulous in the work following Hinal's planning.
We had a few glitches regarding late and non-delivery of items for the installation. Some chasing up for these had to be done (hence the 4 stars). Hinal turned out to be our 'go to' person to sort things out, and she did, swiftly. (She gets a 5 star).
Overall, Wickes missed out because of deliveries and mix ups which were from linked bespoke manufacturers.

I called into the Fenton depot in Stoke on Trent today to pick up 40 packs of laminated flooring. But they only had about three quarters of my order on the shelf. So I spoke with a guy called Ryan who said he would check in the back of the warehouse to see if there was any more. He later came back to me and said that if I go and pay at the checkout for my stuff. I then could then drive my car around to the delivery and collection area, and then load up my vehicle straight from off a brand new pallet of delivered laminated wood.

Also lovely lady called Kathryn served me at the checkout and she was absolutely incredible and a wonderful lady to deal with, the exact same as Ryan was. Both staff members are a credit to the company Wickes.

Many thanks from, Kev Wotto Plumbing Heating and Properly Maintenance.

Skye was so so helpful. I hadn't a clue she guided me through picking the right size wood for a curtain rails Nd the right kind of gloss and even which paint brushes work well with gloss

We booked an appointment in store through the website which stated "Meet a Design Consultant and be inspired by our ranges and products and start your 3d plan design", we had an appointment time and were given the name of the person we were meeting.

We turned up to store, there was nobody in the bathroom area, we went and asked a different member of staff, who radioed somebody else to come and help. The next member of staff came up to us, stinking of cigarettes, and told us the person we were supposed to be meeting isn't working today and that today isn't the start of 3D plan designs and that it's just for us to look around the store and the sort of bathrooms they can do. This member of staff was apologetic and said there's often confusion around what this appointment contains and that they've asked head office to amend the wording on the website.

The store did have our contact details though and if this is a frequent occurrence they could have called us in advance of the appointment and explained this.

This was particularly frustrating for us as we'd arranged for childcare in order to attend this appointment.

Visited your store today and was helped by a very friendly and knowledgeable lady.. I think her name was Kathryn.. a fab asset to the store!

We applied for a community grant towards our community garden. The communication with staff was excellent and the staff were very friendly to deal with . Many thanks for all your support

I ordered a kitchen base cabinet online and it was a complete nightmare. Delivery said “in stock within 3 to 8 days delivery” however once a few other items from a local store has been delivered the app marked the order as complete. I called Customer services on day 5 to enquire what was happening. I got cut off after 20 minutes and had to call back. After another 12m wait to speak to someone I was then transferred to the kitchen Team who advised me that the delivery was scheduled for three weeks time they seemed uninterested that their app said it had been delivered and complete and assured me they would get the courier DX to ring me back in the morning with a more expedient delivery date. The morning has passed and no phone call has been received. My project is now on hold pending some kind of resolution.

Cathryn was very helpful and sorted out my order for delivery, very pleasant

Went in other day and Liam helped me with my Online order I was struggling with on my phone and good service from Jack too been in a couple times before and he helped me find stuff I needed