Wickes - Swindon Reviews 

Fantastic customer service from Tony today in helping move eight huge rolls of loft insulation out to my car and load them in. Exactly the type of service which will take me back to Wickes in future!

Tony was very helpful!
Thank you!!!
God Bless!!!

Olivia at store 342 was so incredibly helpful, patient and polite when sorting out an issue with our trade pro account app and then placing the subsequent online order and in store purchase

Olli helped me locate some ironwork and fence posts that were not easily found. He could have fobbed me off with a “You can come back later today!” line, but he went out of his way to locate the correct items as the online description didn’t match the “hard copy” item required, Thanks Olli 🙏🏻

Millie went above and beyond when helping me design my bathroom. She didn’t just throw out quick suggestions or stick to standard choices—she really took the time to understand what I wanted and how I wanted the space to feel. She asked the right questions, listened to my ideas, and made sure that every detail matched the vision I had in my head.

What stood out the most was how thoughtful and patient she was. Instead of letting me feel overwhelmed by all the options, she guided me through the process with care, explaining how things like lighting, finishes, and fixtures would work together. She even thought about the little details I never would have considered on my own, making sure the bathroom would look beautiful and also function well in the long run.

It was clear to me that Millie wasn’t just trying to finish a project—she was invested in creating a space that I would truly love. And now, every time I step into my bathroom, I can see the extra effort and heart she put into it.

Ordered a 6 x 6 Fence Panel yesterday. Brilliant service. Really impressed because I'd made a mistake with the order. I actually was able to ring them, spoke to a REAL PERSON! The lady rectified my mistake and the panel was delivered on time 20 mins ago. What Fab service. Thank You.

Melinda was really friendly and helpful

The service we received from Millie was excellent she was very patient with a lot of changes we wanted to make and was always very friendly and nothing was to much trouble

Millie (Wickes designer) and Shaun (fitter, Thamesdown bathroom) gave me a fantastic experience! Millie has a consultative approach taking me through the options and letting me know their strengths and limitations.she was able to answer all my questions (there were many) and make design changes quickly. Shaun was friendly, on time and the bathroom was fitted perfectly, I loved the final product would definitely recommend Wickes and especially using Millie and Shaun

Kelly in Swindon branch is amazing very knowledgeable and very helpful

Friendly helpful staff member by the name of Charlotte helped me to find the item that I was looking for after I thought I had no choice but to buy an alternative product.

My husband and I decided to have new plans for our kitchen. We’ve never been through this process before, so we didn’t know what to expect. I booked an appointment online which was easy for someone to come and take measurements. We’ve had amazing communication right from the beginning. A lovely lady called Millie phoned me the day before our home visit to confirm the appointment. We thought this was professional and a great way to introduce your colleague who will be visiting our home.
Millie arrived as planned, she was so lovely and happy. She listened to our plans and began taking measurements. We then arranged our next appointment which would be to go into the store to see our plans, this was booked at the end of our home visit. We went to our in store visit and we were over the moon with all of the details Millie had taken from us, and came up with better solutions than what we could of imagined. This was a lovely, relaxed appointment and Millie’s knowledge was second to none. We were giving so many options, and we felt all of questions were answered on the spot. So many options with wicked kitchens, suiting all budgets. This was a lovely experience, and although this is only our temporary kitchen development, in the future when we build our dream kitchen we will absolutely be coming back to wickes. Thank you so much Millie for all of your time and effort in helping us achieve more than we envisioned, you are so lovely and kind. We would highly recommend wicked kitchens in the future.

Very friendly and helpful staff - Melinda and Emma. They went out of their way to find what I needed.

Melinda and Harry were both very helpful in finding some wooden battens for which I'd searched unsuccessfully.

Great experience in store yesterday.
staff were really helpful especially Tony who went above and beyond with helping us to our vehicle with heavy items.
Tony was so helpful and really made our day. Thank you

Tony at the Swindon branch was extremely helpful in trying to troubleshoot a non standard problem- having discussed various solutions - thank you Tony!

Served by Tony, very helpful

Donna was very helpful & because of her knowledge, I bought the correct paint which will save me time & money
Brian

Tony the assistant was knowledgeable and extremely helpful, he went above and beyond to source my item which had come in on an earlier delivery but was not currently on the shelves.
This is what I call great customer service, thanks again Tony.

Regards
Mike

I went to Wickes swindon for a DIY project but needed some help and advice on my project. I spoke to a lady called Melinda and she was wonderful. She gave me some useful advice and guided me to the materials I needed. Very polite and very professional at her job. She is a credit to Wickes