Wickes - Waterlooville Reviews 

Whole experience was professional and efficient. Shout out to Jess, who was so helpful, coming up with options and making sure every detail was covered. Her product knowledge is excellent. She is so approachable and friendly and nothing seemed to much trouble. Can’t recommend her enough. Thank you.

Jesse’s knowledge was second to none!very helpful and professional but sadly we need to change a few bits!

Jess O, Kitchen Designer.
Absolutely delightful to deal with.
Her personality & enthusiasm just breathes confidence into you.
Would throughly recommend.

In store team with special mention to Jess provide a very supportive experience with the design of our new kitchen. All aspects were fully explained with concise information and a receptive ear to all enquiries we had..
After sales support for an issue with our Range was fully supported by the store team, and customer care team centre.
Contractors employed for the building and installation of the project were brilliant also.

Jessica (Waterlooville branch) was welcoming, knowledgable & helpful
She designed my kitchen very well and with thought
She is an asset to your business

We recently purchased a new kitchen through Wickes Waterlooville and everything has been wonderful. Firstly, the quality and build of the product is first class, as good as if not better than the biggest names in kitchens! Secondly and most importantly the staff! Each and every staff member we have had the pleasure of encountering have been outstanding. The customer service is exemplary! Polite, courteous, helpful, keen and extremely honest about every situation The skill level of the fitters (Chris and Calum) and attention detail is second to none. They are polite and professional and very trustworthy. Kinda, our kitchen designer, has such passion for her job and care for her customers. She will spend as much time as possible running over ideas until the final idea and dream is reached! And on top of all this she is a kind, caring person! Mike, our project manager, has full faith and trust in his fitters and keeps a keen eye on every aspect of the kitchen fit, letting nothing slip below the required high standards Wickes sets itself. Vicky, the store manager, runs a very efficient, skilled team of professionals and each and everyone of them, from the delivery drivers, cashiers and shop floor workers to the skilled fitters, designers and managers, are true professionals. A first class outfit with first class service!

Needed some assistance and Mark was available to help us. We purchased some bathroom and plumbing items and he brilliant.
I often get good service there but this time was exceptional. Mark help us load the items onto a trolley and made sure we were happy with everything.

I ordered two bags of building sand and ten bags of cement—ordering and delivery date nice and straightforward through the website.

Two days before delivery, I realised I needed sharp sand instead of building sand. I contacted my local warehouse, who couldn’t help as the order was coming from another location, and advised me to call customer services to amend. Unfortunately, customer services said the order couldn’t be amended, despite the products being the same size and price - computer says no approach. This could have led to unnecessary delays, added costs, and a lot of frustration.

Thankfully, the customer service team did give me the contact number and location where the delivery was coming from - Waterlooville. I contacted the site directly, and the lady I spoke to sorted it out immediately—no hassle at all. The correct order arrived as needed.

Huge thanks to her for the help—it made all the difference (5 stars). Despite the hiccup with customer services, I’d still recommend this supplier based on how well the issue was resolved in the end but a learning point for the central customer service team - could they have phoned the store on my behalf?

People are quick to moan but i have to say, i had small problem with a wickes trade order . i popped in to see Vicky in the waterlooville store and she was amazing. gave what she was doing to help me and sorted everything out with confirmation.

keep up the good work vicky and the team

The staff were excellent during our visit, really helpful and knowledgeable. Great parking and good quality products. Would definitely reccomend this store.

We used Wickes (Waterlooville)
For our bathroom installation.
After we signed and paid the deposit the nightmare began, installer cancelled 3 times. The workmanship is horrendous. Although he was a Wickes recommended fitter!
The installation manager came out and classed it as tier 5 . So major issues. Customer service just constantly fob's you off.
Whilst I'm sure Wickes have some very good fitters it's a lottery with who you get as they are all subcontractors.
I would urge anyone looking at getting a bathroom refit to do your research.
If possible use a local company, once you sign up and pay your deposit the nightmare begins.
We're a year in and still waiting for the work to be rectified.
we've asked to terminate our contract so we can get our own trusted fitter as we have no confidence in Wickes fitters.
Again please, please do your research before you use Wickes for your own sanity!!

All staff were very friendly and professional and went above and beyond to help our school.
The quality of the kitchen was good and it was easy to assemble. We would use again and highly recommend.

I've only given 1 star as I was unable to give them none. Had a new kitchen fitted in January, after which one of the 'magic' corner started to stick, and cannot shut properly. Informed Wickes the beginning of April, and despite numerous phone calls, no one from Wickes have even bothered to get back to me. I am now taken Legal action. From my experience I would never use Wickes for anything, and would advise others to give them a wide berth.

Wickes designed our bathroom with care and full explanation of what to expect. Design consultant was superb in all aspects. From design through delivery to final installation the experience was seamless. Would definitely recommend this particular site and Company .Forgot to mention that Jessica Owens was the crucial pivot in enabling a perfect project.

Customer service, what customer service?
This is something Wicks, lack in.
Ordered slabs, was given a delivery window of 10am til 4pm no show. No phone call, no text from Wicks. We call them up they told us the lorry had broken down in their car park 🤔, so when we asked why no one bothered to let us know, they blamed it on the courier ( cop out). Also said that it was an estimated window of delivery and to wait til 7pm hopefully the lorry would be fixed and able to deliver our slabs, did they heck, no show!
Wicks really need to learn the art of communication, it goes along way, this company lacks any professionalism, any care, a very no shits given attitude.
If anyone did receive a great experience with this company, you hold that shit close to your heart, because that, from what I see is very rare! Moving on, we have rearranged delivery time, which we had to do, no call from anyone at Wicks to rearrange, of course not ...my expectations really I need to get a grip to think anyone in this company has the savvy to do that pfft ! Finger's crossed for me folks that there's a happy ending to this shit show. Thanks for reading..FYI ... Avoid Wicks !

Not even worth a 1star I would have left a 0 or a minis but here we go.
Ordered 40 paving slabs on the 28 April and paid for delivery for the 8th May. Was sent a delivery window of 6 hours which is a joke for starters but ok. Came to the delivery day waited from 10am till 4pm and guess what no delivery so called the store were they are coming from to be told it's the deliveries company's problem as Wickes don't get paid for the delivery. WOW 😲 then to be told the manager had only just started his shift at 5pm and he was the most rude unhelpful knob I have ever spoken to. Not a call to say the truck had broken down and was being fixed right then and there. Just more BS so then tried the live chat and again couldn't be less helpful if they tried but to top it all off the complaints phone line is closed and hour before the 7 till 7 full day delivery has ended. But the worst part I took a day off work to wait around for 12 for a delivery that never came.
My suggestion to anyone who is thinking of getting something delivered from Wickes or even buying from Wickes DONT !!! You WILL be disappointed.

And why am i not shocked or surprised that I got the same BS generic reply that every other 1* review on here. No solution, no offer of rebooking and not even a hint of compensation of my delivery charge. This has got to go down as one of UK's worst companies. If I did my job this bad I wouldn't even have a job, the company should be totally embarrassed as they are a joke 🤬🤬🤬🤬🤬🤬

Mark was extremely helpful today,ensuring I got everything on my list. Helped me load it in to my car as well.
Thank you.

The person who helped us today was Mark such a helpful person. He was amazing and quick. Thank you so much!

I would like to say a big thank you to Kinda from wickes Waterlooville. Kinda has been so helpful and professional, she has been great at helping me design my new kitchen. Kinda has made this process so easy and straightforward, an asset to the company and would highly recommend.

Mr Philip Tingle,
Was a pleasure to work with,professional and patient and a credit to your store