Wickes - Waterlooville Reviews 

Thank you Malcolm and team at the Waterloo ville branch, for all of the help you gave me! (Problem with car and a parking ticket) Sorted with a smile and so professional they know a lot about DIY! THANKS Keith 😄

I was looking for a solution for a headboard installation for bolts and plates. Mark was very helpful and explained in detail of how to resolve the situation.

Had a new all in one Corian 1.5 sink and worktop made to a precise copy of our existing ceramic sink and worktop. This was managed expertly my store manager Vicky Blythe and her team. We are delighted with the end result.
Vicky called me about a week after I had paid in full in the store to inform me that I was due a £327 refund as their supplier had overpriced the unit. I was naturally delighted.
It says a huge amount about their supplier, Vicky’s and Wickes integrity as she could have easily not passed this money onto me and I would have been none the wiser. Very refreshing, and thanks to all involved.

All staff at waterlooville store are very friendly and helpful especially Emma who is always willing to help with any enquiries great store. Trevor a very happy customer.

I moved house last year and have been trying to find additional kitchen cupboards to match what I already have. I had been to B&Q three times but each time I had walked away no closer to getting what I needed. The customer service was disappointing to say the least. I was on the point of giving up but decided to try Wickes in Waterlooville. It was there that I met Jessica Owens a Design Consultant. You may have thought she would only be interested in customers planning a whole new kitchen, but she went above and beyond trying to help me. She let me borrow some samples to see if they matched my units, and she told me that if I found what I was looking for she would help me order them. She advised me on handles and hinges and offered to help in any way she could. In B&Q I was told I needed a bigger trolley and which aisle to go to.
We all hope for good customer service but Jessica was exceptional. Thank you Wickes!

Helped by Paige in the Waterlooville shop, Hampshire. Absolutely polite, professional, efficient and knowledgeable throughout. She is top quality and the sort of staff member that customers remember . She is a credit to her employer. Thank you Paige.

Amelia was amazing great customer service and was so help full 5 stars

Just to say thank you to Jess at Waterlooville for all her help. When we had our kitchen installed a year ago she answered all our questions and dealt with any concerns we had. We are still enjoying our new kitchen.

Visited the Waterlooville Store this morning and was fortunate to meet a female member of staff called Amelia.
Her customer service was exceptional , she went beyond what was expected and the Store be proud to have as a valued member of staff.
We are very grateful for all the help she provided.

Kitchen design, supply and installation. The process of buying a new kitchen from start to finish was easy. Our kitchen designer Jess was great and nothing was too much trouble even when we made changes to the design.
The delivery of the kitchen was straight forward with really clear video instructions and delivery times.
The installation team were great, they gave us practical advice on our design. They were really friendly and a pleasure to have in our house. The quality of the kitchen was great and i am sure it will last way beyond the 20 year guarantee. Thanks to Jess & team at Wickes Waterlooville.

10/10 Attention good 3D design had kitchen from this store in 2023 Jessica designed it so come back for the bathroom in 2025 3D looks good

the employees made it a great experience it was clean and easy toget help to find what I needed. Jack was a great help leading me to where I had to go and helping me pick out the perfect option for what I needed

came in for superglue and found out of stock / store operative [ amelia ] was so helpful/ actually got one from another branch miles away for me/ she is a credit to wickes and with a smile//////

look after her ***** waterlooville
mr crawford

Jess listened to what I wanted to achieve for my kitchen extension, we sat through planning every detail, made some changes and the design is amazing. Would recommend Jess to design your kitchen.

I just wanted to say how brillant and helpful everyone is in store.
I've been coming here for years and wouldn't go anywhere else.
5 star review.

Jessica Owens designed a kitchen for us. She was very knowledgeable about the products and helped us see the potential. We felt that the design exceeded our dreams. Jessica was very friendly and we felt that she took time to get to know us and what we needed/ wanted. Her design skills her customer service skills are exceptional. Thanks Jessica.

We ordered a home office from the Waterlooville branch. Saw a lady called Jess. She was very friendly and excellent service when ordering the items. One key point was that no one from the design team ever visited the property, saw the space or measured up. Instead Jess relied on measurements from a competitor.

First problem was that delivery for the materials was set for 3 days after the actual start date for the installation. We queried this with the customer services via email but got no response. So we had to change booked leave at short notice to accommodate.

We had an excellent fitter called Dean. Very hard working and has done a good job. Second problem was Dean straight away said that there was far too many materials sent. He could see that straight away. We queried this with Jess who told us that we signed off the design and so any unused materials left that were part of the original design that we need to keep. We have challenged this as we are not design SME’s and the design team never even came and measured up. But two weeks post finish of the installation and we have no response on this. I am not sure why Wickes expects customers to know precisely what materials they need - any do we pay them as expects to design this for us??

The third problem is that we asked for a specific design so we have room for our existing 37 inch TV to fit in the gap. The gap on the measurements that Wickes should have copied was 1050mm but Wickes design team chose a 900mm gap which is too small for our TV. So we are now out of pocket and need to order a new tv.

Fourth problem is that two of the doors were the wrong size and two we were told replacements had been ordered but two weeks later we are still waiting for them.

Fifth problem. We queried all of this with Jess and we have still not had a follow up or full response. Which is quite disappointing.

Overall we would definitely not recommend Wickes. Fitter was great. Quality of the product is good. Service is very disappointing indeed. Once they have your money there is no interest or urgency on anything. And we will continue to wait and chase until it is fixed and we are reimbursed for product we did not need.

One of my favourite Wickes stores. Service is always friendly and attentative. Was struggling to find what I needed, asked a member of staff who stopped what they were doing and showed us to the item, with friendly non sales chat. Definitely recommend 👌

I have only positive things to say here. After making contact with Jessica in store we arranged a design session both at our home and in store. She interpreted our thoughts and budget into a great design in two sessions, sent us a 3D render to view and a broken down pricing schedule for full clarity. We placed the order and had delivery dates confirmed. The kit turned up as scheduled and the delivery team called us an hour before to confirm time of arrival, they unloaded the kit and were both polite and careful of our property. I fitted the kitchen myself and had fantastic support from Jen when I needed clarification, a replacement part for one I damaged and opinions on tiles and various other elements. The kitchen is complete, on budget and looks great and I offer my sincere thanks to Jen, her manager and the delivery team for a thoroughly professional project.

When it comes to kitchen design I cannot recommend Rhys enough, the whole process was smooth throughout. Needed to order couple extra bits which Rhys sorted out quickly. Great attention to detail, pointed out things we didn’t think of. Would highly recommend.