Wildash London Reviews 

This company has took my money after placing an order in good faith on 21 Feb and I’ve had no delivery and they have ignored all requests for a full refund.
Customer service is disgraceful and not a company I would ever trust or recommend

AVOID THIS COMPANY AT ALL COSTS

Worst customer experience ever. I tried to order two custom made cushions. I was told it would be 2-3 weeks. It took two months in the end at which point they sent me the wrong cushions. They do not provide progress updates when there are delays. They lie about what is happening. They never apologise, but rather continue to send sales-like emails which is deeply irritating. They are now denying they have sent me the wrong products and refusing to make things right. I am left with an unfulfilled order. Appalling experience and I wish I had read all the other 1 star reviews so I could have avoided this company altogether.

I wish I had read the one star reviews before placing my order with Wildash. I have had very similar experiences as it seems other people have. Refund promised, not provided and replaced by discount vouchers that can only be used one at a time for a value of £20 when I have a credit of > £300. They have stopped replying to my emails and phone calls in the hope I will just go away. I have never experienced such terrible service from a retailer before.

Wildash were so great - my order went missing in delivery and when O called them they were straight on it, investigated and replaced my order swiftly. And I’m so grateful - I love it! The quality of the sheepskin is 👌 it adds a touch of luxury to my living room.

Always get back to me within minutes, very reassuring, and helpful

Very satisfied with my rug .
And the service and follow up with Wildash.
And personal attention received by the owner Nisa

Love my purchase...
And so does the whole family. So cute, so cuddly. Just gorgeous. Really good quality and great service all round. I'll be back!

Placed an order that was estimated to ship mid February. Had to chase this up and was told that it will be dispatched on the 24th of Feb.

Ten days later the courier have still not received the parcel and Wildash won’t reply to any of my emails trying to establish what’s going on.

In the meantime all I get from them is pushy sales emails promoting the very item I’ve paid for weeks ago and have still not received.

Awful experience 😢

Lovely product and service, highly recommend.

Kept informed re delay to delivery. Beautifully packaged, lovely product,

This must be the worst company i have ever used.
i have continually chased my order and still remain undelivered. i placed my orders over 3 months ago and NEVER get a call back.
Can not understand how they get custom.

A beautiful rug, made exactly to my request. Great communications, great service and quick delivery. A highly recommended seller.

Ordered 18th Jan. Still not received the ordered items. Called and promised a call back but nothing. They responded to email and are now looking into where the items are. As at 6th Feb still not received.

My rug looked used. It had a stain on the pelt.

We ordered a selection of sheepskins for our outdoor seating area in our restaurant. They are just beautiful skins, really high quality and the customers love them too. Thanks Wildash for being so helpful in advising us what would work best. Great customer service and good value (although not the cheapest!) but worth every penny.

I'm only giving 3 stars, I love the product but the time frame for delivery was not what I was told it would be.
Apologising in advance that the goods may be late is just words! I was told it was dispatched and it wasn't .
The links in the first email took me to an app that I should buy but was masquerading as the link for tracking.
First emai received 5th December. I was sent an updated email on the 22nd December, after emailing on the 15th.
I am aware this is a small business, I like to support them when possible. I just felt the communication for keeping your customers onside was a bit sketchy.
Bottom line goods great, admin not so great?

Edited after finally getting a response:

1. Impossible to contact or get an email reply, order was missing and a ‚replacement was sent’ but no tracking info on replacement and it’s been a week. Also zero contact back via email and nobody answers their phone

2. After having my order missing for nearly 6 weeks I was finally able to receive a response and a replacement, person in customer service that I did manage to reach was nice and sorted the issue quickly

The sheepskin rugs were excellent but communication and delivery were a little slow.

Great quality products. After a considerable delay owing to Xmas postal strikes etc I received my gorgeous footstool and rug. Very pleased thanks uo

Very disappointed with our purchase.

It took 5 weeks for delivery instead of 5 days as one of the four pads we purchased was out of stock delaying the whole delivery. Ordered 23.11.22 delivered 29.12.22.

We have bought these sheepskin products from Wildash before and were very happy with our previous purchases but this time the quality of the sheepskin squares and round bum pads was awful. They were very wispy and threadbare. The quality was really bad. Too embarrassed to place them on our sofa so they have gone into the car. I will not buy from them again.