WJ King Group Reviews 

The only reason I have given 2 stars for this review is because the initial purchase experience was positive. Sadly thats where it ends.

After signing my sales order agreement and leaving the dealership the enthusiastic and friendly communication ended. I was told my new car would be delivered in 1 month, this date ultimately increased to 15-16 weeks. There was no updates provided other than myself constantly seeking information via telephone and email. A majority of these calls and emails remained ignored.
The reasons for delays were ever changing. The factories having no paint as an example. I was then told that once a chassis number was available for the car I would have all the information on deliver dates but when the chassis number was available this ended up not being true.

After weeks of little to no communication and no information ever being available, my gut told me to cancel my order and make other arrangements elsewhere, had I knew what was coming I would have listened to this instinct and wish I did.

The new car was finally delivered and I eagerly contacted the dealer to arrange a pick-up date. I gave my availability and was advised I would be contacted again shortly to confirm a date. However, the next day I was told my agreement was not valid and I would either have to a substantial amount more in either monthly payments or cash deposit to lower the payments. An amount I would never have signed for. This ended up in a dispute with the dealership however, I only had a 14 day period in order to accept the terms of make other arrangements. I was simply told to order another new vehicle if I did not want to pay the new price. despite this "error" being the fault of the dealership, this was never acknowledged and they took zero responsibility for this error that affected me. I was also told that a copy of my original sales order agreement was not even available at the dealership, there was apparently no record and had to provide it back to the dealership myself.

I was eventually provided with a new offer, that was still above what I wanted to pay per month, and it was made out that it was mainly down to the dealership funding this new reduced offer. however, the maths does not add up for that as I also had to hand over more cash as a deposit that I had not budgeted for this transaction. It was my increased deposit that funded this new offer not the £120 extra offered for my current car.

There was no way I could wait another 16 weeks for yet another car to be produced even though part of me wanted to out of principle. However, waiting this time would mean ending up with no vehicle at all which is required for my work and income. Eventually I felt forced to accept the new terms. The dealership was obviously thrilled.

What should have been a positive experience ended up being an extremely negative and stressful experience, one I would never want to experience again, something that has cost me substantially more than initially agreed and became an added financial burden at the fault of the dealership.

It is extremely unlikely that I would return to this dealership when my contract comes to an end and I would not want anyone to encourage anyone else to have this experience with the same company.

Had an airbag recall on my Vauxhall Astra booked in at W K King Bexleyheath. I got there early and the professional staff accommodated me immediately. Explained everything and text me about half hour later to let me know it’s all been replaced. Thank you WJ King Bexleyheath what a wonderful experience.

The level of customer service offered at the Sidcup branch was unbelievable.
Excellent communication at all times the sales manager even contacted to ensure everything was ok.
Lauren was absolutely brilliant.

Purchased a used Suzuki Swift from your Tylney Road branch. Sales assistant Reisse was very thorough in explaining everything and answered any questions we had. Reisse and the manager Alice were very polite, friendly and courteous.

Just had our recall done today on our Mokka.
When we arrived parking wasn’t great but the service was.
The staff greeted my wife and i and the works were discussed. The process and was all done within 15-20 minutes
Really appreciate the great customer service👍👍

Went into WJ King welling branch to view the new corsa and after chatting to salesman Wade and explaining my requirements he suggested i look at some corsas that where available
I picked an extremely nice low mileage
Top the range corsa at a good price
Extremely happy with service and advise given in the purchase of the car
The service I received from Wade through the whole purchase was excellent
Highly recommend visiting welling
Do hope the after sale/servicing etc give the same service 😹
Cheers

Booked a test drive Seat Arona with Sam at the Bromley branch. She was very helpful discussing finance options and I left a £99 deposit to hold the vehicle. Because of the lack of a dash camera for parking my wife decided it wasn't for her so I emailed Sam to say that we no longer wanted to proceed. She responded the next day saying she quite understood and immediately organised for the deposit return without any prompting from me. Good service experience.

Was seen very quickly, manager was very professional so were the mechanics.
Highly recommend

On April 7th 2026 we visited WJ King in Rochester to exchange our Mercedes into a newer car. We were greeted by one of their sales consultants in the court yard. After deciding to have a closer look at a 2023 Vauxhall Mokka with only 4468 miles on the clock he went inside to get us the keys for the car.

The consultant returned with a disappointing message that we couldn’t have a look inside as the person with all car keys had gone to lunch taking the keys with her.
In the office we made an appointment for Thursday morning, April 9th. The consultant noted all our details and phone number and said that I would get a phone call on Wednesday. This gentleman was friendly and helpful and apologized for the inconvenience.

Having my phone on me, no call all Wednesday but an e-mail from a sales consultant at 17:20 hrs to inform me a test drive had been planned at 13:00 hrs with his colleague “Sunni”.

At 17:52 hrs I replied that I had been waiting for a phone call all day and I was unhappy with the proposed time as we requested an earlier time in the morning but nevertheless I would come as my wife had other appointments.

When I arrived at WJ King in Rochester, I was met by another sales consultant who told me he didn’t know about the test drive. He was looking into the computer telling me that he didn’t hear from me as I didn’t include him in the email. How could I know? I replied to sender.

I handed him my valid Dutch national drivers license that is valid to drive and has never been a problem before for test driving. After checking the DVLA website he took my drivers license to the back office. Coming out the office he told me it’s company policy that they must check this and as I don’t hold a UK license I can’t test drive but I was welcome to make another appointment and bring my wife who then could drive the car.

It’s far from professional and not client friendly I told him and he apologized for the inconvenience.
The sales consultant handed me his business card but I decided not to continue with a time wasting company like this.
Unreliability is one of the key points of car dealers and most certainly this one proves that. They lost a sale.

Avoid like the plague! These people are not car salesmen, they are complete con artists and fraudsters. I approached this branch as I was looking for a new car or possible part exchange. I was met by LEE HARPLEY AT WJ KING DARTFORD BRANCH, who initially seemed very kind and helpful. I paid a £99 hold fee for a vehicle I liked and I was told this was only to take the car off sale. I explicitly asked if I would get this money back if I chose not to proceed with the sale and was told I would. A few days later I decided not to go ahead with the sale, as I found a more suitable car. I emailed Lee and told him this as well as tried to call him via phone. After multiple emails and calls I had no response from Lee and realised something was wrong. Until this day he has not answered my emails or calls and has refused to refund my money. I had to go through other means to retrieve my funds. He also told me if I chose to part-exchange my vehicle, I would just need to give the car to him and he would sort everything out with the finance company. Thank goodness I called the finance company myself, and quickly realised this was not true! This company should not be allowed to trade. I wonder how many other customers they have ripped off! I would stay clear if I was you. Save yourself the hassle and risk of being a victim of these theives!

Wj King service department in Bromley. What can I say, led by Lucy whose patience I must have shredded but who with knowledge clarity and a customer service masterclass solved my issues. Exceptional.

Check all your financial paperwork thoroughly.

I ordered a new car in August 2025 from W J Kings (Bromley) and initially had a positive impression. However, the experience quickly became frustrating and stressful.

I was repeatedly told by Harpreet Sahota that the car was imminent, which turned out to be misleading. In November, I was asked to pay an additional deposit, i paid £2,000, which I did in good faith. Unfortunately, I later discovered that I had been scammed by Harpreet for a total of £582. She retained my card details and made two transactions instead of one. This is a serious breach of GDPR, which I have reported to the ICO. This situation was extremely upsetting and caused a great deal of concern.

In December, I was informed that the car would be delayed, which further increased my unease. After numerous calls and emails chasing updates, I finally received the car in January 2026.

The dealership eventually addressed the issue, although only after initially ignoring my emails. I received a letter from Greg Parfitt confirming that, as a goodwill gesture, they had reimbursed the money taken by their staff member and thanked me for bringing the matter to their attention. The incident has also been reported to the police as fraud, and I was informed that no further details could be shared as it is part of a wider investigation.

While I acknowledge that the company ultimately returned the money, I do not consider this a goodwill gesture, but rather their responsibility given the circumstances. The involvement of a staff member in fraudulent activity, combined with poor communication throughout, significantly undermined my trust.

Overall, this was a very upsetting experience. What should have been an exciting purchase was overshadowed by stress, lack of transparency, and serious concerns around financial security.

Excellent customer sevice from WJKing Dartford & Lee. The model I wanted was unfortunately out of my budget, Lee invested time & came up with alternative 25 plate low milage of the exact model & colour of the car I wanted and a more reasonable price- I was over the moon. He arrange for it to be transported from compound to test drive a few days later. Unfortunately transport delivered wrong car. I was on my way when Lee called to tell me but was working on solution. Arrived at showroom, had a coffee worked out a great final cost including all the insurances I wanted (thank you Lee & Ted for you patience with our negotion requests)- then the car arrived. Great test run, I was a bit apprehensive as hadnt driven automatic for a while but Lee was great, ran through technologie. Back to showroom, paperwork signed. Picking car up once serviced fir customer collection. DELIGHTED.

My wife and I went in to the welling branch where we had the privilege of dealing with Darren, I have to say Darren is a real asset to w j kings, nothing was to much of of a problem, excellent customer service and we never felt pressured, the level of service from Darren was exceptional, and that’s why we have purchased 4 cars from Darren, I would highly recommend Darren and w j kings to everyone that’s looking for a car & A1 customer service.
Thank you so much Darren you really are a great asset and have our custom for years to come.

Happy with sale process, however as soon as I drive the car home, I have had nothing but issues with the car.
Collected car on 4th Feb, sales team said would normally call the next day to check all is okay, but due to leave would not be able to call until 11th.
Did not receive this call, so I rang to discuss issues on 13th.
Low battery on both keys, therefore not opening the car unless next to it.
On-going issues from first time drove the car with reinitialising tyre pressure.
Agreed to bring car back on sat 14th, mechanics turned lights off. I drove home lights came back on.
I called again on 21st to say the light is still on, therefore something must be faulty.
Agreed with Dave on Monday to bring back again.
Very inconvenient due to needing to arrange work, childcare and lift from garage.
I agreed with Chantell to bring the car back on Saturday 7th March & leave at the garage for a few hours.
Management said it has an irreparable puncture and because I did not let them know till the 13th I would be charge for a new tyre.

Sales team okay, but the after process unhelpful as I believe the tyre was faulty before I bought the car.
These issues happened immediately.
Be careful what you buy.
Although these faults/errors maybe minor the are frustrating.

Very good experience at WJ King Branch @ Bromley
everything explained clearly re-purchase of vehicle.
Good customer service

When I took my Vivaro in October for a free change of some bolts (apparently they might have corrosion) I also mentioned to the staff to look at the radio that showed there was a problem with software which should be updated. They told me they had tried to check it but had run out of time and I had to book another appointment. I was given the price of £197 and I understood it was to fix the problem. However, when I brought the vehicle beginning of February I was called halfway through the day that they hadn't been able to find what the problem was and told me that they could ask another technician to examine the problem the following day for extra £207.
I declined as they said it still might not find where the fault is and I said I would be collecting my vehicle at the end of the day. When I arrived they asked me to pay £197 despite not fixing anything. Apparently, it's for diagnostics that found problems with software (it says: "Attempt software update, failed; advise further investigation but suspect radio internal fault"). Their explanation is exactly what the info on the radio was showing anyway. Somewhere in the small print they have it stated that they might not resolve the issue but it is very misleading for customers who expect the price given to them is for sorting the issues not just diagnostics that also is just a confirmation what you can see on the radio screen originally. After some heavy exchange of arguments they agreed to reduce the cost to £100 but I still feel very disappointed after wasting my time with them!

WADE at WELLING BRANCH
What an excellent, pleasant and extremely helpful salesman during my purchase of a Vauxhall Freelander. Wade explained everything in minute detail and, not having driven an automatic for some 40 years, went into a very detailed explanation of all the technology and driving experience this particular vehicle has. It is amazing to drive, and the customer service and after care provided is five star. Thank you Wade for being so very helpful.
Deborah Mari Mckey

Recently bought a Mazda from Terry Burgess at their Swanley site. Absolutely delighted with the service Terry gave from the first phone call I had with him through to picking the car up a few days later. Thank you Terry.

Tom from Suzuki department was great , efficient and was able to answer every question . Highly recommend