WJ King Group Reviews 

After 7 weeks of trying to get this resolved with no end in sight, and a complete lack of support, I feel I have no choice but to share the awful service from WJ King. My dad passed away 7 weeks ago. He sadly died while still employed by WJ Kings. Shortly before being admitted to hospital, he traded in his old car and paid an additional £11,100 to upgrade to a vehicle that was suitable for wheelchair use and was purchased for £18, 594. The garage was fully aware of his health situation and knew he had been admitted to hospital, yet still delivered the car to the driveway where he and my stepmum lived.
A few days after delivery, my dad passed away. The car was never used, untouched, and remains in exactly the same condition as when it was delivered.
After my dad’s passing, my stepmum informed WJ Kings and explained that, due to the circumstances, the car was no longer needed. She asked whether a refund or buy-back could be arranged, as the money was needed to help fund my dad’s funeral. What followed has been nothing short of distressing.
Despite myself and my stepmum having power of attorney over my dad’s finances, we were told we could not sell or return the car. We were then told this could only be done if it was stated in my dad’s will — something that was obviously impossible, as the car was purchased just days before he passed away. We were told we would have to wait for probate, which has now been granted.
Once probate was accepted, we were informed the car could be bought back for £14,500, due to it having an additional registered driver. While we understand depreciation in normal circumstances, given the situation — and the fact my dad worked for WJ Kings — we felt this was unfair and asked for an offer closer to the original price.
Weeks later, after chasing again, we were then given an even worse offer, one of £13,500, now blaming a drop in the used car market. We checked independently and found companies such as Motorway and We Buy Any Car were offering similar or even slightly higher prices than WJ Kings.
Last Friday, I contacted the garage again and made it clear this situation is unacceptable. I stated that unless it was resolved, I would have no option but to take further action, including sharing our experience publicly or contacting local media. I was asked to hold off, as management would call us and a letter would be sent. Neither has happened, and after a week we have received no response to further emails.
It is truly heartbreaking that a company my dad worked for for many years — and quite literally died while still in service to — is treating my stepmum, and myself, with such a lack of empathy and compassion. We are simply asking to return an unused vehicle without losing thousands of pounds, during what has already been the most painful time of our lives.

WJ King Group, Bromley. The front desk staff were genuinely kind, and I truly appreciated their warmth. But sadly, that’s where the positive part of my experience ends. What happened with the service on my car has left me really disappointed and honestly quite upset.
After trusting them with my vehicle, I later discovered that the mechanics had forgotten to tighten the sump plug. Because of that mistake, 1.5 litres of oil leaked out, soaking into the driveway and creating a mess that could easily have caused serious damage to my car. It was stressful, worrying, and completely avoidable.
They did send someone to jet‑wash the driveway, and I do appreciate that effort — but the stains are still there. The marks are a constant reminder of something that should never have happened. What hurts most is that they’ve now closed the matter, leaving me with the lasting damage and no real resolution.

Took our 3008 2018 in to Dartford WJ King for an EGR valve change, no other issues promised it was a day job, no probs took 3 days, collected on a Friday by my partner and on saturday took the car to drive to sheerness in kent. and found all so many alarms coming up and on driving the car kept losing power especially when going uphill, came back went to WJ King and we where advised that a pipe with the turbo was broken obviously by them and we had to pay about £90 to fix a new part minus the payment on the EGR Valve.
This was done during the week and car collected again during the week and over the weekend we went to Horsham and as I entered i smelt exhaust smoke in the car and my wife said on collection she smelt it too. She took it back and they lied to her that it was engine oil leak which was not there and is still not there, and engine oil smells differently from exhaust fumes and they quoted a bill of over £1000 to fix, they make a problem where there is none to dupe customers.
Took the car to other garages and all said the exhaust is due to a fault with the new EGR Valve allegedly fixed by WJ King and doing my research found it was not opening until the sped of the car is over 30mph and also they damaged the car heating system it only heats up when we run recycled air in the car cabin, which we now have to do due to the fumes coming into the car from the EGR Valve.

This garage have good front of house people but back of house mechanics are terrible and are damaging cars

Daniel

Got my kia ev6 on warranty in to Sidcup. Phoned beforehand, and explained there was a blockage in the windscreen washer system. They could have pointed out the filter gets blocked really easily, it's a regular problem, is a faulty design as it's difficult to access, and costs £180 fix, just to clean off the filter. But they make you sign to say you'll have to pay if it's not a warranty issue.

It's a total rip off. I'm not happy with Kia. And certainly not happy with Kia Sidcup. I apologise to the lovely man on reception, but I honestly think they stung me.

I've only used good quality washer and have done nothing wrong. The warranty should cover me if I've done nothing wrong.

If I thought there was half a chance I'd be paying that much, I'd have gone to my local garage.

This may sound odd, but I don't care about the 7 year warranty now, I'm getting my kia serviced elsewhere with somebody I trust.

My previous car was a Honda. What a superb car and services. I'd never recommend kia. Kia holden in Norfolk were awful too. It almost makes me want to sell my ev6.

Be warned.

I recently helped my brother who is deaf, to buy a used car from WJ king in Bromley. Isaiah Elie was our salesperson and I have to say he made the whole experience calm and easy. He clearly understood how to speak to a deaf person who lip reads and answered all our questions as well as helping my brother with paperwork etc. It was such a positive experience even though it was not the most expensive car on the floor.
His colleague Ben stepped in to answer questions when isaiah was at lunch and seemed very happy to do so.
A very pleasant experience altogether

i best start at the beginning ...
so i got a Vauxhall Mokka from Kings in Rochester who had me install an app on my phone which informed me of a software update I HAD TO FLASH TO THE CAR .. what is this the 90's?
i'm an IT tech so i grabbed a USB stick and flashed the files the Vauxhall app downloaded and prepared to the stick .. an HOUR or so later it was up and running...
after a few weeks it started re-starting and eventually crashed completely .. first i was told the garage, the VAUXHALL garage COULDN'T fix it and i had to re-download the update and flash again... well the software doesn't allow that functionality so i contacted vauxhall for help who told me the garage was ready to fix it but when i got there i was gain told it couldn't be fixed and I had flashed corrupted file which is an uneducated LIE on their part.
now they want me to pay for the repair when it is clearly a warranty issue.
the car is going back to the leasing company and Kings can deal with them.
will never look at Vauxhall or WJ Kings again for anything.
keep receipts, screenshots and record what they say or you will get blamed.

WJ King in Sidcup changed the wrong wheel speed sensor on my Seat Alhambra, after specifically telling them that it was the offside rear wheel going over a pothole which caused the dash lights to come on. £180 diagnostics charge + £150 to actually do the work. Surprise, surprise the lights came back on. Now I’m told that it’s 2 month wait because Sidcup now has no technicians & Bromley is picking up all the work. Really- a service company with no technicians???? So took it to Halfords who charged £180 total to replace the correct sensor & they were able to order the part & complete the job in 2 days. WJ King need to train their staff in basics, such as being able to distinguish offside & nearside

I had an issue with electrics on a SEAT Arona that was a manufacturing defect, that SEAT didn’t cover in it’s warranty. It cost a three figure some to resolve, so I complained to both SEAT & the garage.
I spoke to Graham & Richard both were very helpful and we met to discuss a refund even though SEAT don’t assist the garage with any financial help.
Both listened to my case , which is what I wanted and a partial refund was agreed.
Whilst I won’t buy a SEAT again until they sort electrical faults out on their warranties, I will use WJ King again if I need too.

We recently bought a Cupra Terramar, through a finance deal, from WJ King Bromley. It was a great experience, the showrooms are clean and airy. Our salesperson, Sandro, was fantastic - friendly, polite, knowledgeable. Answered all of our questions thoroughly and made the whole process go smoothly. I would highly recommend them.

I have purchased several cars from WG King in the past, the last one was from the Swanley branch for my wife. Terry the salesman was most helpful and we have been very happy with the vehicle but today we visited the salesroom with the view of replacing her car.unfortunately car prices are no longer displayed and my phone refused to read the bar code,in the end we walked away in frustration.please go back to showing the car price,all the other information about the vehicle is showing so why the hell not the price.???

My partner has a Suzuki Ignis LW17LZP, it was purchased from new and serviced by WJ KING to date.
Yesterday I dropped the vehicle into Bromley for it's annual service, under the ongoing service plan, shortly afterwards i received a call from the service department saying the sump has fractured whilst removing the sump bolt, I'll be expected to pay for a new sump and the labour involved.
Be advised in all my years of dealing with garages i've never experienced a similar problem,
I own all from new a 1983 Mini Sprite, 1985 Ford XR2 and 2012 Smart Brabus For Two, all of which have their original sumps!
I have two close friends who own mot and repair garages both for over 30 years. They both agree an incident of this nature is extremely rare, likely to be caused by the overtightening and heavy handed removal of the sump bolt
Be advised after the 2024 service the Suzuki was left with greasy finger prints on the steering wheel, gear lever, handbrake, engine compartment and oil spillage around the filler cap!
I suggest it was this technician who overtightened the sump bolt!
This was reported when I collected the car in 2024 and again when I dropped it off yesterday
The service department called me earlier saying the order placed yesterday for the sump has not been filled completely, hopefully the outstanding parts will arrive tomorrow. It seems there is no way of contacting the supplier to ascertain what stock is available?
Be advised this is not the 1st time i've had this car damaged by WJ KING, in 2018 the alloy wheels suffered scratching during it's annual service
See Truspilot review 2018.
Summing up I'm extremely disappointed with WJ KING.
I've emailed the general manager Richard Etheridge .
Currently waiting for a response
Edit 8th August 25 update. After email exchanges with Richard Etheridge, a new sump was supplied and fitted, car service as per the plan, coolant change All charges waived, Richard Etheridge conclusion the sump had been damaged during use.
I've will not be using WJ KING again.

I recently purchased a car from W.J. King SEAT in Sidcup and couldn’t be happier with the experience. From the moment I walked into the dealership, I was impressed by how clean, well-presented, and welcoming the showroom felt.

A special thanks to Ashley Ide, who handled everything with a high level of professionalism and care. Ashley was thorough in explaining all available options, patient with my questions, and always quick to respond to emails—making the entire process smooth and stress-free.

It’s clear that customer service is a top priority at this dealership, and I wouldn’t hesitate to recommend W.J. King SEAT Sidcup to anyone looking for a new or used car. Thanks again, Ashley and the team!

Dartford Branch
I can’t thank Will and Alison enough for the excellent customer service they provided while my vehicle was being repaired. My experience with my insurance company was less than good. Alison kept me up to date with what was happening and sorted things out when things had gone wrong (thanks to my insurers).
Will made sure my vehicle now looks as good as new.
They were friendly, approachable and made me feel like a valued customer. Thanks so much!

All was going well in March 2025. Going to purchase a 23 plate Yellow Astra hybrid Ultimate from WJ King Welling. Walk around video sent Wade seemed good at the time so Paid a deposit as I was 4 hours away from the dealership. Went down to view the car not told they only take you around the block on a Saturday due to insurance stipulation not happy, no fuel in the car the electric side of the hybrid system didn’t work also the paint work looked like it had been washed with a Brillo pad so Dale Skinner got involved and promised to get the electric side sorted and detail the car to remove the swirl marks then send me a video within a few days to show everything was working on the car so I left the dealership with my deposit still on the car as Dale had promised to get it sorted. Well he did not get in touch or send a video and I realised at this point this deal was going nowhere, customer services got involved as Wade and Dale we’re not returning calls or emails at this point, customer services at WJ King are just as useless as their sales staff needless to say still waiting for my deposit to be returned 2 months on I have had to get my credit card company involved which I should not have had to do and they are still not accepting my calls or replying to emails. Think carefully if you deal with this company and if your travelling a distance on a weekend be prepared to just test drive the car around the block.

Sukhvir at WJ King, Sidcup was excellent. Professional, courteous and a pleasure to deal with. Also helps that the car is lovely too.
Thanks Sukhvir

Purchased a seat Ibiza from seat cupra in Bromley. Exceptional service from Sam Morgan. We travelled a long way for the vehicle Sam went above and beyond to make sure the vehicle was ready in time with a fast turnaround. Very friendly service. Thank you

Bought a brand new car. Sales people were very good. Unfortunately though I only had the car for 4 weeks because it had issues. Took it to be repaired. That was over five weeks ago. I'm paying for a new car I haven't even got. Strangest new purchase I've ever had. Wife is pregnant and we due in two weeks so the stress levels have been rising every day. I have to call for updates and the only update is "we don't know what's happening"..."we haven't heard anything" etc. they gave me a courtesy car and that broke down as well. So I've had a brand new Cupra and a brand new SEAT and both broke down. Doesn't inspire confidence. Considering a full refund rather than a replacement.

I booked a test drive online for a seat Ibiza in Bromley via the website. Firstly, they don’t send any confirmation of your appointment. Then when I got there, they said they don’t do test drives on the weekends, (but they let me book Saturday), so I went there for no reason. Then the week after I called up this time for a rebook. I called on the Monday to book for the Thursday, then I also called on the Wednesday to confirm my appointment. I then get there Thursday early morning, for them to tell me I haven’t been booked in, despite them telling me they see the calls been made on the Monday and Wednesday. Not a great service at all.

I left my vehicle with WJ King Vauxhall Bromley for a warranty repair on 1st April 2025.
It is now 26 days later, and I have received no proper update, no estimated completion date, and no courtesy car.

Every time I chased for information, I was passed between departments with no clear answers.
Staff repeatedly promised callbacks that never happened.

Extremely poor experience at WJKing Sidcup. Booked car in for a service as it is supposed to be “reputable” and have “specialists”. Reality could not be further from that.

Potentially dangerous advice given, lack of professionalism and accountability, and some of the work was done to such a poor standard that I seriously wonder if they did it at all. Given the above average cost of service, this is just ridiculous.

Was quoted £1200 for a set of brake pads and to inspect (not to fix) an oil leak. CP Autos in Bexleyheath did the work WJKing quoted, plus some more, for less than a third of the cost.

I also put in a complaint on the day of the service about the quality of work and overall experience and, despite being told I would hear back within a week, I have heard nothing in response for nearly 4weeks.

Overall, poor experience and service from start to finish. Avoid like the plague.