Wollaston MINI Reviews 156

I recently purchased a new MINI Countryman from Wollaston MINI Northampton, and I honestly couldn’t be happier with the experience from start to finish.

Mark Milton was incredibly professional, thorough, and attentive throughout the entire process. Everything was handled seamlessly through digital communication, which made the purchase amazingly quick, straightforward, and stress-free. His communication was excellent at every stage, and he always responded promptly and clearly to any questions I had.

What really stood out was Mark’s attention to detail and how knowledgeable he was. He took the time to answer all of my questions fully and made sure I felt confident and informed throughout the process. Nothing ever felt rushed, and the whole experience felt very personal and professional.

I’m absolutely delighted with my new MINI Countryman and genuinely grateful for the outstanding customer service Mark provided. I would highly recommend both Mark and Wollaston MINI Northampton to anyone considering purchasing a MINI.

I bought my wonderful red mini from Jim at Wollaston. The car is perfect and so was the customer service that I received from Jim. He was helpful, knowledgeable and made sure that my car was in tiptop condition when we collected it. Josh who helped run me through all the controls was great too and took time to make sure that I knew how to work all the controls and set up Apple play for me. Thank you Jim, Josh and all the team at Wollastons in Northampton. You made sure that buying my mini was a seamless process! I will definitely recommend you to anyone who is looking for a Mini or BMW. PS the coffee and biscuits are lovely too!

I bought my beautiful green Mini through Shelby Beattie at Wollaston Mini in Northampton. Shelby was delightful to work with, my new green mini is beautiful and Elliot ensured I knew how to drive it!! Ha ha! Really excellent service so thank you very much!
Gilly Kitching

We were impressed by the professional and personal care we were given by all members of staff, especially Mark who dealt with our purchase.
Mark was very easy to deal with, he wasn't at all 'pushy' and was very courteous and knowledgeable. He made the purchasing of our Mini a very enjoyable experience.
I am thrilled with my Mini and I appreciate the time Mark spent familiarising me with the car.
Thank you.

Great experience when purchasing my car. Unfortunately I was sold the car without service. I was informed by Debbie that they do not sell cars if there is no service record, and that they go to auction. I am now selling the car I bought from Wollaston and requested the service record digitally as none in the book. I was informed that it had its MOT which of course it did but nothing said about the Service history. Debbie is now ignoring my emails and not responding about the service history and I am still awaiting an answer as to why I was sold a car without service history? To say that ignoring my emails is beyond unprofessional. It’s a real shame as I had enjoyed the actual experience of purchasing my vehicle but if a business runs on taking the money and now that they have it they could not care less about my requests, then it’s not a business I will do repeat dealings with. A shame as we buy cars a lot. Thanks for ignoring me.

Paul and Ollie were so professional, with a friendly nature, patient and no question was too much to answer.

It was a good experience and I was advised about everything I needed to know. Gary Allman was excellent

I highly recommend Jack Coates! He was so friendly and helpful. As a woman and a new driver, I was intimidated walking into the showroom. Not once did Jack make me feel stupid or patronised for asking questions. He explained so many things so clearly, and I felt at ease and well informed. He truly made the whole experience for me.

From beginning to end we received great service from Mark - we went to view a 2nd hand mini seen online and were served straight away. Once we had decided to purchase the admin was straightforward. Mark was engaging, knowledgeable, polite (not pushy) and did not defer to my husband - he dealt with me as he knew the car would be mine . I would recommend the dealership and also welcomed the atmosphere and service across the board. Thank you .

If your looking to buy a Mini then Wollaston Mini is well worth a look. Very friendly and helpful, thanks to Jack and Victoria especially.

Amazing experience with Wollaston Mini. Victoria was exceptional throughout and I would recommend to anyone!

Absolutely shocking customer service. We walked in and we were the only customers in the showroom. Not one employee acknowledged our presence or at least said a greeting. We were considering a Mini for a car but on this experience where the staff cannot be bothered to at least say hello it signals that the customer service can only disappoint so I will not be buying a Mini.

Very professional and friendly service. Treated with care and respect by Jack, Debbie and Kevin. Highly recommended. Thank you.

Excellence personified

I cannot praise the Body Shop at Wollaston Motors in Northampton enough. They went over and above what they needed to do and I felt as if I was dealing with people I had known for many years. I couldn't get to the Garage due to my husband's bad health and they did so much to help and sort this for me, for which I am so grateful. Nicola, Simon and Mark, thank you all so much!

Knowledgeable, polite team
Not pushy or pressured sales
Flexible re timings to suit us and our busy schedule

Answered all my questions showed me a range of cars in my price range
At no point did I feel pressured into buying a vehicle out of my price range .
Very accommodating when it came to test drives .
Very helpful in finding the right level of finance and explained each and every point , so that I was clear exactly all that I was buying .
Very quick between sale and driving off in my lovely new mini
A very good experience

What a pleasure to deal with such a friendly helpful supportive branch of Mini.
Superb service from start to finish which unfortunately isnt the case with most garages.
Honestly cannot thank them enough for how patient and helpful they were. Special thanks to Tom for coping with the fussiest customer ever !!
Pleasure to do business with ...I love my perfect little car xxx
Thankyou

Victoria was amazing from initial enquiry, to visiting for a test drive last Saturday, deciding to proceed, and collecting this Saturday.

Victoria gave us time to look around the car, no sales pressure and go and see her when finished. Exactly the kind of experience I want when purchasing something but hardly ever get. Any questions or queries I had were answered with great knowledge of the product by Victoria.

Would definitely travel the distance to purchase a car from Wollaston again. Even though there are Mini dealerships closer to me.

I picked up my brand new Mini Aceman SE this weekend, having ordered it back in February. Kyle was knowledgeable about the car and discussed in detail the specifications available and my finance options. He was friendly, courteous and kept me informed throughout the whole order process. On pick up day, it felt like an occasion as I completed final paperwork and I was taken to my new car. Kyle took the time to set the car up for me and talked me through all the settings.
I wouldn't hesitate in using Wollaston Mini again. Many thanks for such a pleasant experience.