Worktop City Limited Reviews 

I'm still waiting for my worktop edging not a good look at the moment 😪😪😪

Super service,great quality and price.Will use again.

I have used worktop city on quite a few occasions now, never let me down, been a choice of quick delivery dates, and prices are spot on.

So I was really skeptical about ordering as I had read the reviews online. I decided to risk it and order my Egger Worktops (They were significantly cheaper than anywhere else I could find as they were the only place that did 2m lengths) on my credit card so incase any issues i'd be covered by the credit card companies product protection policy. I was expecting delivery to be an absolute palaver after reading the reviews and it wasn't at all, it was great ! I got a text asking what day I wanted delivery, a phone call an hour before and the delivery man was great and really helpful with unloading the products with my uncle. Ordered Thursday, delivered Tuesday morning... literally cant complain ! :-)

This company is mis - leading customers on their website. They advertise 2m x900 mm work tops and after you order and pay, they then ring to say their couriers refuse to carry 2m but will carry 4m!, so we had to pay more. The truth is that the courier used to cut the 4m into 2m but under H and S rules, now don’t. Worktop city has known this for a while, so knows that customers cannot buy 2 m lengths, but still advertise them. Apart from the fact that we, in our 70s, had to help the driver carry the extremely heavy work top up our drive, we now have 2.10m of surplus worktop.
This is mis - selling at its worst.

BE AWARE OF WORKTOP CITY AND WORKTOP DEPOT. One of the worst firms I've ever dealt with. Very poor communication from start to finish. Not delivered on pre-arranged date and, as they are simply an online broker, not their problem. However, they didn't even know of any delays, nor were they bothered, not their problem appears to be their motto. Worktop arrived two days later with a scratch but only found that after board had been cut so, under their terms and conditions, not their problem. No offer of any goodwill gesture. WILL NEVER PURCHASE FROM THEM AGAIN - NOR SHOULD YOU!!!

Fantastic service always available to answer email queries can’t fault the service great company and great staff

dont bother unhelpfull cowboys avoid ! dont listen to their excuses ! .

Ordered 3 weeks in advance delivered on the date I requested really nice delivery man great quality work tops and great customer service would definitely recommend this company.

Ordering online was easy enough.
The price was reasonable.
Then the problems started. I received a phone call telling me my earliest delivery date was about 11 days away.
Fine, I arranged for my builder and carpenter to be present to help unload and then begin work at a cost of £220.
Due to the cost implications, i called at 0830 to ensure my delivery was arriving that day. I was told it was and the driver would call an hour before arrival. I called again about 1130 to ask if I could get a rough ETA. I was told some body would call me back but they didn’t.
I called AGAIN at 3:30pm only to be told my delivery had not been loaded and was not about to be delivered. I asked for an explanation, I was told it wasn’t loaded on the lorry.
I was offered a delivery 4 days later, with no room for negotiation.
I was offered the delivery charge of £30 as a refund for an order of around £900 which was a joke.
Harry told me he was in charge and there was no other supervisor I could speak too. Harry was unmoved and unapologetic.
I asked Harry to have the manager call me the following day.
NOTHING.
APPALLING CUSTOMER SERVICE. APPALLING STAFF.
I CANNOT RECOMMEND THIS COMPANY WHATSOEVER.
THEY SIMPLY DONT CARE.
I am out of pocket by £220 and an extra 7 days living on a building site.
DO YOURSELF A FAVOUR AND LOOK ELSEWHERE.

Easy ordering, great friendly service, delivered on time (hassle free) and even a call to advice me that I may need some suggest products to complete my worktop installation (Not a selling call just good product knowledge).
Well done 10/10

Excellent service with a call on the day to say they were a hour away which was great.
I found this worktop in Leekes and loved the design but not the price!
I think I have used worktop city in the past and found the design at a brilliant price, I highly recommend them and would use them again without hesitation.

Excellent service
Ordered tops on a Monday they wanted to deliver on Tuesday as a kitchen fitter no one else can provide that service
Quality
Many Thanks Pete

At no point during purchase did I read that we would need an able bodied person to help unload. Being pregnant I cannot help lift a 4.1m length of worktop, therefore a month later I am still waiting for my delivery. They will not help despite offering to pay extra. Careless and thoughtless.

Edited: I have been in contact 4 times so the untruths in the reply below just sum it up. As for telling me they have cancelled the order, well, customer services ??????

Ordered around a dozen samples to choose worktop. This costs £1.50. Received an envelope with just 2 in there. Emails asking where the rest of my samples were remain unanswered.

Spent my £2k elsewhere and told several friends currently kitchen shopping to do the same. If they can't actually send the right samples for £1.50, or answer emails I wouldn't trust them with anything more.

*edited to add* Samples may be sent out by manufacturers but emails were sent to you and ignored by you so not an excuse.

absolutely terrible customer relations! cancelling all my future contracts with these and will advise all my contacts to do the same. these have lost out on a vast amount of business with me now all because they wouldn't change a 6ft length of worktop they delivered damaged and after you've paid £40 delivery. If you're in the trade as i am, avoid at all costs. Thanks for taking my money and leaving me to scrap the worktop you damaged!

Could not recommend more. Staff extremely helpful and absolutely love my new kitchen. Great service.

Easy to pay online. Excellent product. Easy to talk to over the phone

Worktop arrived wrapped in only a thin layer of plastic and was damaged in many places.
The damage was discovered by kitchen fitter on day of fitting. He was able to partially fit the worktop by cutting off the worse, but not all, of the damage.
I contacted Worktop City by post (as I do not have access to a computer on a regular basis.) After a few weeks had passed with no reply, I contacted them by email.
I was told no letter had been received and it was now too late for them to do anything. I emailed back explaining clearly it was not my fault the letter had got lost and regardless of the amount of time passed the worktop had still arrived damaged. I also explained I was not looking for a full refund as I had chosen to have part of the worktop fitted, I simply needed an extra metre to make up the amount I was short due to the damage.
Three emails later and I am still waiting..............
I would not recommend this company.