WorldMark by Wyndham Reviews 

One more complaint about the new website. Terrible! We booked multiple units at Bass Lake for next June for a family vacation. System cancelled 3 of them. Called customer service and they said we made a mistake. However we did exactly what the website required at the time and we even had confirmation printed up for them. Of course they were no longer available. There only suggestion was to get on the wait list or cancel the remaining reservation and book somewhere else. And how about the profiteering of requiring a fee for our family members to accompany us? I have a lot of credits and pay quite a bit already every month. Since Wyndam became involved it is just one money grab after another. And does anyone else remember the big announcement in the magazine a few years back about the new Worldmark resort planned for Galveston that ended up opening as a Wyndham Resort? How much of our money went into that project? As an owner I am a bit tired of being treated like I am just another hotel guest! By the way don't bother having them switch you to the owner complaint folks. They can't really do anything but apologize again and tell you "but that is just how it goes". My whole summer plan for next year wrecked and " oh well sorry about that"! If you actually read this at Worldmark how about a " History " on the website? It would really be nice to be able to go back and look at previous reservations and charges if something goes awry. I can go on Costco, Amazon, etc. and look up every transaction for years.

I feel WorldMark by Wyndham is a scam. You can't get a hold of anyone on the phone unless you have hours to spare. We are unable to get into our account and nobody would call us back. The maintenance fee is monthly, we definitely did not know about this. Keep your money, you can go on vacation for a lot less money than this company will rip you off for. Disgusting company.

Worldmark downward spiral after Wyndham takeover
We have been Worldmark by Wyndham timeshare owners for many years and since Worldmark was bought out by Wyndham, Worldmark has steadily been on a downward spiral from one of the best timeshares to poor. Two events will show the extent..
1. Wyndham has effectively cut off all private resale of Worldmark by delaying their signing/approval of the sellers'/Wyndham's contract to make the sale unappealing to the prospective buyer. It doesn't take months to accomplish this - this is a ploy by Wyndham to maximize profits by destroying the resale market. Check out how many of the reputable resellers are still operating. Here's a posting from one of the longstanding reputable resale firms:
MPORTANT NOTE: The entire title transfer process takes approximately 6 to 8 months to finalize depending on WorldMark's Transfer Department workload. Turnaround times are subject to change due to WorldMark’s current workload, and always without notice. We process everything the same day, however everything we do is dependent on WorldMark. In the meantime, we must be patient and abide by WorldMark’s policies and procedures in order to get this done. How WorldMark operates is completely out of our control. You're welcome to call WorldMark's Transfer Department at 800-537-6497 for additional information.

2. A 'new and improved' website introduced on April 15 2022 has made it almost impossible to have any faith in the reservation system. It takes much longer than the reliable older Worldmark software and it is cumbersome to navigate efficiently especially when trying to reserve a popular resort during high season. At first it was difficult to know whether it was imcompetence (of their computer programmers) or fraud - It has been 3.5 months and no meaningful changes so coming to the right conclusion shouldn't be too difficult. It would take a normal reputable company days/weeks to fix the obvious glitches that have been reported and complained about but they obviously have no intent to improve.
By doing this Wyndham are able to distribute more of the vacancies to websites like vrbo, rci etc where they make more sales revenue and keep the existing membership paying the costs of operation (from maintenance fees). ....disgusting to this early Worldmark owner.

This is what I think of WorldMark by Wyndham!!!!
The new website that was rolled out several months ago is way beyond awful
and totally unusable in comparison to the awesome site we had before. And
then to top everything off it has not worked for me for over 6 days now. Every
thing I have had to do with my account had to be handled with calls to Owner
Resolutions. That included making a reservation, adding a guest name and
setting up a credit transfer (by the way the online credit transfer does not work).
When will you the board for Worldmark realize, we owners are the most important
part of Worldmark The Club????

I wish there was a NO STAR rating.. If you ever come in contact with any of their agents, please do not give them a chance to talk to you at all. They'll tell you its not a timeshare but it's a lie, it's even worse. They signed me up, and told me I couldn't cancel when I had a rethink. The agents claim they only know how to sign you up, but can't advise you on how to cancel. Thankfully I was eventually able to get myself off the hook. I have to wait for my credit to heal now, after they messed it up trying to open multiple credit accounts with my information. My advise to everyone, RUN from this SCAM

It's been over a year since my brother died, his contract was paid and I asked to relinquish shares (as instructed) and requested a stop to billing. I have spent countless hours dealing with World Mark and 2 collection agents and still getting bills despite assurances billing would stop.

This is the most dishonest company we have ever come across. We have been members over 15+ years. It started with a "free" weekend with our friends who were members, a 1.5hr meeting turned into 4+hrs. High pressure, endless "deals" etc. Anything to get you to sign. Biggest regret of our lives! The lies have never stopped. They will tell you anything to get you to agree and it all turns out to be lies. Anytime you stay at a property you are harassed endlessly to attend an "update" meeting which is nothing more than a sales pitch to sell you more points - more lies. Never availability when we want to travel; now charge a fee for guests, traveling with you or not; dues climb higher and higher with each passing year. They call and harass you on the phone as late as 7-9p at night to tell you they have something important from the corporate office and must speak with you- again to sell more points. I believe there is no tactic the wouldn't do or say to get a sell, 99% are lies if not 100%. We gave our friends points, they stayed several years ago and had bedbugs and WM lied about the situation. Zero ethics and Zero integrity! We have health issues, can no longer travel with the world circumstances. They aren't replying to our emails to cancel our contract and we area FEDUP! I would give them "ZERO" stars if it was an option!

STAY FAR AWAY FROM THIS COMPANY!!!!!

This company is seriously so terrible. NEVER EVER GET YOURSELF INTO IT. Their website is the worst website I've ever used. It is impossible to book a week of vacation. The last several nights my family and I have been taking turns getting up at 1am when their page refreshes to try and book a simple vacation to Hawaii, but right away everything is full and if we happen to get a spot, it will kick us out, even though we have a timer saying we have 15min to finish the payment, and by the time we try again, it's full and we have to try this process again the next night.

We have also had awful experiences with some of the workers being over aggressive in trying to make us sign/join another deal with worldmark. I cannot wait until we never have to deal with this company ever again.

NOT USER FRIENDLY. They need to get their act together and make it possible for a family to plan a trip a year in advance without all these issues. Not to mention their customer service is a joke.

I am so sad I am a Worldmark owner, especially for the last three years.
I hope I am able to post pictures because I will prove my last three waiting times by trying to call: 1hr11mins 3 secs; 1hr 02 mins 26 secs; and today 1 hour plus!

I hope that anyone who reads this is made aware of the questionable business practices WorldMark by Wyndham is engaging in. Unfortunately for me I have been associated as a timeshare owner with WorldMark since 2001 and all I can say is that they are master manipulators, highly skilled in the art of deceiving people. Even as an owner I was constantly hounded to attend “owner meetings” which are just a trap to get you to upgrade. What WorldMark has done to me is they have “upgraded” me to the point where what I’m paying for isn’t worth the return. At one point I was told by a salesman that I never had to upgrade again but it that was a blatant lie! Their salespeople are very unprofessional and rude. There have been instances where I was sexually harassed during sales meetings, and they are aware of it. Reservation availability is horrible and it’s a nightmare trying to book a reservation when you actually want to vacation. All the debt and headaches are not worth it. With the flat out lies, the deceitful sales methods and overall lack of professionalism I have had enough of WorldMark. I called them to inquire about buy back information, but nothing came of it. What they told me in those sales meetings was all smoke and mirrors, they were only trying to get me to commit to giving them more money and they trap me into a contract. They have failed to keep their promise to me for many years! I can’t warn people enough, STAY AWAY FROM WORLDMARK TIMESHARES!!!

We've been a member of Worldmark for over 15 years and use it every year. Prior to Wyndham taking over I would have rated it 5 stars. The resort sites are nice, the help at the resorts very friendly. What has drastically changed is online customer service. It has gone from 5 stars to 0 stars. You can do less with the new online site which is not as functional as the old Worldmark site, you cannot easily cancel and get your credits back and you have to call customer service. I offered my services as a techie free to fix it but no response.
We have called customer service in the past, prior to the latest Wyndham change and never had to wait more than 45 min to an hour on the phone. Last week the wait time was over 3 hours to get through.

Today, a Tuesday 5/31, my wife has been on the phone waiting 7 hours, since the morning,she did not hang up , they simply DO NOT ANSWER. I tried a second phone and that one has been waiting 3 hours. If you post a comment on their FB or Twitter site they remove it, so they have time to delete t that but not to hire people to answer the phones. A shame, they really have screwed up customer service.

I wish I could rate zero. I went for a time share meeting. I listened for an hour or so. The first guy that helped me was nice and shared helpful information. He was very nervous though because of his boss and the fact he didn't have a license to sell the time shares. I meet his manager. Same answer from me, I need time to think about it. They finally allow me to leave. I use the restroom & head to the elevator and manager of the first guy runs up to me and screams "YOU NEED TO FILL OUT THIS SURVEY OR WE WILL BE IN TROUBLE WITH OUR BOSS". Trying to be patient and nice, I follow them back to the conference cube. THEN- This old man (THE BOSS) runs up to the table with a blank sheet of paper and scribbles a bunch of numbers like a toddler and basically said I could have the best time share free for two years, he just needed X amount of money paid at the moment. Excuse me sir, F NO! I am not being scammed. He ripped up all the papers in front of me like a fool. Old man, probably in his 80s, bright white hair, confident and mean. Don't remember his name but he is nuts. This was a **** show.

This was at the Shell Vacation Club, Inn at The Park (Balboa) San Diego, CA

WorldMark is a total scam and there should be class action law suits against them. New website does not work with multitasking error. No one answers phone at the help desk. I am so frustrated. Old website was basic but at least it works. Worldmark as a company is incompetent. Their staff are greedy, manipulative liars. They sell more than 100x over their actually inventory. Calling them a scam or Ponzi scheme would be a compliment. Save your $ and frustration, stay away!!!

Learn from my experience and do not do business with Wyndham! The sales staff are all lying, money hungry, leeches. They will tell you anything to make a sale. Truth is irrelevant to them and none of them understand what NO means.

Here are some of the lies they told me: This is an investment property. It is not, there is no value or real property. Wyndham is exclusive. False, you can buy points online and use them just like owners do. Our kids could benefit from the timeshare after we die. Technically, yes, but they did not tell me that the kids would have to pay for the maintenance fees that always go up. With RCI, we could book 7-day vacations for a total of $149. Nope! That was never a real offer. The minimum price is $289. Fake “one-time” deals. The salesman said if we came back the next day, our package would be almost $10,000 more.

Do not go to owner updates either. Those are also high-pressure sales meetings to make you upgrade. Oddly enough, they ALWAYS offer “one-time” deals. Don’t let them make a fool of you and stick you with THOUSANDS in debt.

I can't log into website, when I say reset password and it says email sent, no email is sent. I cannot chat with anyone, and I just sat on hold for over 2 hrs and finally got someone, they started to pull up my account then hung up on me. Is this company going under or what. All the reviews I'm seeing are the same as mine and I can't get anyone to help me to simply log in. In the past I can't even get reservations they are always booked unless it is 1 yr in advance. HELP ME!! What do I do.

I have been a Worldmark timeshare owner for years and up until recently, the service was ok. Lately, their customer service SUCKS!!!!! They have ridiculously long wait times to talk to someone on the phone. I have waited for up to 2 hours to speak with someone. Their website is just as bad. If I could book on their website, I wouldn't need to call them. But online booking doesn't work and hasn't since they changed to their new system. When you are able to reach someone, it's someone in the Philippines. Nothing against the Philippines, but when I call, I expect to talk with someone local since the company is based here.
In order to book, it usually takes more than 1 call to get what I need because availability is also limited. I have been so frustrated that I want to get rid of my timeshare and be done with the company. In general, I could just pay out of pocket for hotels, considering the fees, housekeeping, maintenance through Worldmark. WORLDMARK BY WYNDHAM IS A WASTE OF MONEY AND VALUABLE TIME. SAVE YOURSELF THE AGGRAVATION.

Going out to all my TikTok, Facebook, Twitter and social networking friends. This will continue weekly until Worldmark responds. I don’t expect anything due to poor customer/member service unless they are trying to get you as a new member. Buyer beware!!
Worldmark by Wydham steals from its longtime members. Elizabeth & Clay Hawkes had been World mark members for over 20 years until 2022. The Hawkes family could no longer afford rising fees and were offered a limited exit of 35 cents/point. 3 days after the offer, the Hawkes family decided to take the offer and Worldmark responded by sending the incorrect paperwork. The Hawkes family trusted Worldmark and signed the paperwork, which legally exited them from Worldmark without any compensation. According to Maria in Worldmark’s exit department, this is common practice!
Worldmark has stolen $7,000.00 from the Hawkes family at a time in their lives when this money was very badly needed. We will try to make this information available to anyone considering membership or trying to leave Worldmark by Wydham. A legal, but very despicable practice which we hope anyone in the future can avoid. Please call us with any questions and we would be happy to give you details. Contact number 801-860-4954 – text or call. Maria in their exit department can be contacted at 1-855-312-9041. ***Buyers and Members beware***

You would say its common knowledge nobody enjoys being HARRASSED, well Wyndham doesn’t understand common human decency, because oh they sure do love to HARASS US! Being lied to and pressured into purchasing a timeshare wasn’t enough for them, they must continue by harassing us. Since making this purchase it has not only brought an incredible negative impact on our lives, but also has taken a toll on my mental health. We have been tricked into purchasing timeshare ownership with Wyndham. Anytime we travel, they force us to attended ridiculous sales presentation that were well over 4 hours, and the entire time they just scammed us without us even knowing it. All the sales reps are all playing the perpetrating the same scam and just trying to get people to get VIP status, all they are worried about is making that commission, and they don’t care if they lie or cheat people out of money. This entire scam has caused me emotional damage and I had to go on disability at work due to the amount of stress of not being able to make payment, I cry my eyes out just knowing all the debt these salespeople have caused my family. It is sad how you allow this to continue Mr. Brown, all these salespeople are doing is scamming owners and preying on gullible people and pressuring them with lies and broken promises.

I’ve been a Worldmark owner for 15+ years I was lied to on day one I am still getting lied to at this time. The maintenance fees are somehow legally robbing people If you’re thinking about buying in my advice would be don’t do it don’t do it don’t do it and don’t do it

I would just like to be able to get my questions answered without waiting on the phone for 2 hours!