Wotif.com Reviews 

I and my friends recently booked accommodation in New Zealand through Wotif and had an absolutely dreadful experience. Upon arriving at the place called Rotorua Citizens Club on 04 January 2024, We waited at the reception for more than an hour without anyone assisting me. We followed the instructions provided at the place to reach the receptionist to check in but no response at all from the hotel. We ended up finding a new place to stay that night.

We contacted Wotif for support on the same day and no support was provided.

We sent emails the day after to find out what will happen to our booking fee and no response was received.

What's worse is that they still charged my card on 10 January 2024, which is 6 days after the day we supposed to stay in there hotel.

We reached out for clarification on the charge and received no response whatsoever. The lack of customer support is incredibly frustrating, and it seems like they don't care about their customers once the booking is made.

We would strongly advise against using Wotif for any travel bookings. The lack of accountability and support in case of issues is unacceptable. Save yourself the headache and choose a more reliable platform for your travel needs.

⚠️ Warning: Poor customer service and unreliable bookings!

Do not book through these guys, absolutely disgusting, we had a booking through this company, the hotel then had to cancel us as they didn’t have the room and were unsure how we booked, I have now been trying to get a refund through wot if for over a week and there refusing to. Absolute joke do not ever book with them

Absolute Rubbish, and I mean Rubbish. Have been on the phone for 1 hour 46 minutes to Support staff who are extremely challenged with English and have no memory of what you say to them.
101 in advertising a Deal is to check it is correct before posting and I am only talking about a Rental Car.
Trying to help you is asking you to pay more or Cancel rather than taking responsibility for their error and offering an option for the same price. With that attitude, nothing with this Company and Expedia will ever change; it's Cancel or Pay more.

I'd give zero stars if it were possible. Where to start... functionality wise, when selecting the required criteria for a property eg pool, parking, air conditioning, breakfast etc etc... only one can be checked at a time and upon doing so the page scrolls back to the top and you're forced to repeat the process for every criteria to be selected. Transparency and accuracy of information are not offered by Wotif... properties are able to state they have a pool, when in fact they don't. Gambaro's in Brisbane is permitted to falsely claim they have a pool, despite the pool in question being a brisbane city council public pool, one block from the hotel. Indigo Hotel in Brisbane also falsely claim they have a pool at their property, when the pool in question is at an entirely different hotel, which Indigo clearly has some sort of agreement with. Numerous emails to Wotif reporting this and requesting they remove this system flaw, result in no response whatsoever. I use this platform to find hotels, then search for the hotels website and book direct. Wotif offers nothing and I would never book on their platform.

I booked a 10day package holiday (flights and hotel and transport) with Wotif in August 2023 for family holiday in Phuket, for November 2023.
Within a few weeks of booking the outbound flight was changed to the following day so I had to adjust the number of nights at the hotel. Wotif were unable to assist with the airline changes and i had to contact them myself. To be transparent, it was not that difficult to change hotel stay duration and get refund from Wotif but it took hours to organise through their chat function.

During October, we were told one leg of the return flight was brought back 24 hours but not the connecting flight to Australia. After multiple attempts with Wotif to get the connecting flight brought back 24 hours, which would have meant a shorter holiday, we decided to cancel the flights and purchase alternative flights separately from Wotif. Again, the refund came through relatively quickly.

Overall booking with Wotif was a stressful experience and I will never do it again. I did more of the running around making new arrangements than Wotif. While they try to help with changes to hotel bookings, they do very little with flight changes and I was told to contact the airline directly.

I have very little trust with Wotif which is disappointing as they used to have to better reputation. I wish I had done my research before booking the holiday with them. I was never sure the holiday would ever happen. Happily we had a great holiday.

STAY AWAY! 'WOTIF We take your money and give you no room' - This should be your slogan!!!!

FYI-WOTIF IS SAME AS EXPEDIA

I booked a hotel room at Novotel Sydney, upon checking in, I was told don't have a reservation. I had to pay again at the hotel reception. What if there weren't any room available? I'd be stuck and it was mudnight, I had my whole family with me. I rang their customer service and was later told not to ring customer service because they won't be able to assist. by Annette Schafer and Catarina Richards
WOTIF Transaction Processing
Expedia Transaction Processing

Who was I suppose to contact?

If I could give them negative stars I would. I booked a 'reserve now pay later booking' with no deposit (pay at hotel). I cancelled just minutes later (should have read hotel reviews first - cockroaches etc.)

They took $200 from my bank account. Hotel not reachable by phone multiple times (what sort of hotel is that?). I call Wotif and they "assure me Mam" you will get refund within 3 to 5 business days.

Waited a week...nothing. Call them again and I'm told they have now sorted it "sit back and wait Mam you, will get your refund within two days."

Then I get an email saying they will not give me my refund. I call AGAIN and they finally reach some scumbag at the hotel. Apparently, I will get my refund but have to wait more days. Staff doesn't care. refused to escalate my issue.

They put everything back on the hotels when they should refund me immediately under the terms I booked.

Talking with a team of uncaring pathetic robots.

I will be booking with hotels direct and never using them again.

Booked for whale watching cruise in shell cove on September 3, 2023. Wotif itinerary: 72642213775825. The Host Shellharbour wild did not receive any booking from them. At the end we had to re buy ticket again from the host directly. Spoke to the annoying customer service team again and again but still now no refund or no communication. Money lost. Scam and stay away.

NEVER BOOK WITH THIS COMPANY!
BIGGEST SCAM THEY RUINED OUR TRIP!!!!
Wotif ruined our holiday.
We gave them our check in and check out days and we had proof via email but somehow our hotel had the wrong dates and they were fully booked. So we essentially are homeless our first and last night in Athens. We just wanted a refund so we aren’t homeless when we arrive in Athens. Now we have to book accomodation for our first night and last night. This has made us go way over budget and we have to move accomodation 3 times while In Athens. They sent us in circles and caused so much tension in the group. Worst company please save yourself the heart ache stress and anxiety. They will not refund you even if they make a mistake on their end.

Not related to accomodation but they get Your contacts even without Your apparent agreement and misuse it sending daily spam emails. I’m truly angry about this aggressive marketing behaviour and strongly recommend not to get involved with them.

Just got offered the most vile room I have seen in my life. Pure filth. Condoms behind the TV and a room so dirty and smelly it was like fire damage straight from a hookers crotch.
A variety of photos were taken and will be making a complaint to the governing body.

I got double charged by both wotif and the hotel provider. Contacted Wotif numerous times by chat and email. Asked to submit the details numerous times. Called them numerous times. Rarely a response at all. They simply did not answer many of my enquiries. Finally, despite all the evidence given to them, including receipt from hotel, receipt and email from wotif, they denied responsibility without explanation. I strongly recommend do not deal with them.

Made simple typing mistake when booking. Received confirmation email from Wotif and immediately saw the error. Contacted Wotif immediately. Would have been no more than a few minutes. They would not help. We would have had to pay for a room we were not able to use as well as receiving a penalty which was the same as the price of the room. Will never use Wotif again. Simple rip off. In future ring the properties direct, at least they do try to help.

I tried to book a stay at Best Western Newmarket in Auckland. I waited till the next day but never received a confirmation so I booked somewhere else. I never revceived any check in instructions and a few days after I stayed in Auckland money was deducted from my account for no show. I have dpoken to the hotel and they said it was Wotif. I have now spoken to 2 people there, its been over a month and I am still waiting for an answer from them.

I booked a hotel in France with these crooks. When we drove to the location there was no hotel. Google searches for the hotel name turned up nothing. It was getting late and we went somewhere else. Much later we learned that the actual hotel has a different name and was at a different address! What is even more unbelievable is that WOTIF refused to refund us the one night stay, even though I have a confirmation specifying a hotel that doesn't exist! Stay away!

I needed emergency booking for the night. I was booked in an accommodation in Alice Springs. The booking was taken after 8pm and I made this booking while I was 2 hours away from Alice Springs. I was let through the secure gate remotely after pressing the buzzer. Ended up getting stranded in that car park with no room keys, no arrangement for us to have the keys available and the last straw is no was no contact details to call anyone😭😭. Management to have a live chat with someone called Jeanne who could not provide any solution, told us there is nothing they could do and have the audacity, the impetus, the temerity, the nerve to tell me we were within the penalty period for a no show then it will take 72 hours to be looked into. Like what the heck when we are on the property stranded at midnight after a long drive from Adelaide with another 12 hour drive to do in the morning. The last straw was when she bailed on me from the chat.
Wotif are just good at taking money, no hounorship when things go sour but actually adding salt to the injury.
I am very disappointed with them and will never ever havething to do with them again in this life. Horrible people.
It's a shame there is no option minus zero star rating

Never book through wotif. Their system is slow, they let you book rooms online that are already taken. You turn up, no room, then they charge you anyway and absolutely refuse to refund. They muck you around, muck you around, after hours of repeated emails, emails, emails ( no phone contact whatsover), they promise you a refund but dont pay it. Never use Wotif

Booked and paid WOTIF for a room. Motel called and stated they would not honour booking and cancelled the room 10 min before our arrival. Motel blamed WOTIF for undercharging for room at $140. Motel stated twice they organised a refund through WOTIF but one month later no refund.

Absolutely appalling, disgusting service.
Booked a hotel for 1 night near Auckland airport only to arrive and be told the hotel is closed due to the flooding.
No email or communication from Wotif...had driven through near flood waters from the coromandel to get there.
Tried phoning wotif but weren't taking calls so had a keyboard battle with a virtual chat only to be told I can't cancel because the booking is for that day!!!!
I didn't want to cancel, I wanted a place to stay or a refund.
I have used wotif many,many times in the past with no problems but will never EVER use them again!!!!!