Wotif.com Reviews 

It's ok when you make a booking and everything goes to plan. As soon as you need to cancel and ask for a refund, things go pear shape. Worst customer services ever encountered and not helpful at all.

Have contact numbers to call, but when you call you just get disconnected. It's obvious they are avoiding unhappy customers.

Booked a hotel with Wotif, when I cancelled the hotel, I received a "cancellation confirmation" only to have hotel still charge me weeks later that full amount. When I called them multiple times to sort it out, the Wotif agents just told me that I need to work it out with hotel directly....absolute disgrace

I used the service of booking accommodation in Albany, Western Australia for the ANZAC Long Weekend. It was on the Friday afternoon that the Premier announced that the Perth / Peel Region was going into Quarantine / Lock-Down for the following 3 days > finishing on Tuesday 27th 00:01hrs; so was unable to leave the region and Visit Albany. I therefore contacted the accommodation directly to cancel. They had my booking and were only to happy to cancel due to extenuating circumstances, and additionally advised to cancel with "Wotif", in which I did. I have been trying for the past 3 weeks now to get refund of payment, and have spoken to Accommodation Supplier to find out that, they too have not been paid either. "Wotif" have no moral or ethics, and have kept the money's paid for a service that was not used, nor paid to the supplier. Do NOT touch them - they do not provide the service. If I could give NO Stars - I would happily do so

Avoid wot if/Expedia/Lastminute......issued a voucher for accommodation in Melbourne. Must be used at that Property....... that property is unavailable....... checkmate! Voucher worthless and they have my $$$. Enquires routed to the US....... no one answers . Got a human on the line once ....... promised an email within 24hrs......... what I got was a customer satisfaction survey......absolute joke....... book directly with a bricks and mortar property.

Wotif are complete scammers who dishonestly advertise. I booked a motel and cancelled within the next 3 days. The booking was not for another month. They advertised that cancellations would be refunded. They then informed me there was no refund, yet the Motel owner does not get the money that WOTIF have taken, and when I spoke to them they were will to refund this money. I have tried to contact WOTIF and I have not had any response. This is total scamming, dishonesty, fraud, false advertising. I will ensure I will advise everyone - DO NOT USE WOTIF AT ALL COSTS.

Scammers. Took my money, flights gets cancelled due to border closure, they keep my money.
Customer service very ride and even one month later they are still holding to their BS story telling me they are waiting for the flight company to send them a refund.
I called flight company and they told me they gave them the money back weeks ago.
Absolutely filthy thieves.
I hope karma reigns down on all you, not in the financial way.

The Wotif Ad appeared high on a Google search for last minute (that night) accommodation. The App automatically flipped me to the next month (unnoticed at the time) and then when I've tried to cancel, even though it's a month away, it's a NO REFUND policy. As I arrived at the hotel, there was ANOTHER punter trying to book in who was also duped by WOTIF. Had to drive home again 90 mins that night arriving at 1am.
Luckily WOTIF has an automated online and phone system to tell you "Tough Luck SUCKER!".

Advice: Avoid WOTIF at all costs. Booking.com is far superior.

Made a booking at a hotel, they took the money instantly then I was emailed to say the Hotel had no hot water. So I cancelled and was given the runaround by WOTIF and the next day they said they would refund but it would take 7 days to go into my account. It’s disgraceful that companies are allowed to get away with this crap. Take peoples money at the click of your fingers but take a week to give back the money you had taken with ZERO goods or services provided. WOTIF are thieves from what I have read and will NEVER use these pieces of sh$& again

On hold, which just ticked over two hours. This is the fourth phone call to Wotif - so that's eight hours of my life gone!

Paid $844 dollars for accommodation that I could not use due to covid restrictions. Gave me a voucher, but could only use at the hotel I originally booked with. Unfortunately the hotel is now out of business.

So far I have been promised, a phone call from a manager, countless emails and a full refund. Yet to receive any of these.

when I told one representative - who was in Central America, that this was BS - he threatened to hang up on me if I swore again! FFS!! Who wouldn't swear?

How close do you want to get to a thief?
cancellation option on booking, if before 2 days from booking date - I cancelled 2 weeks prior, no refund, so called & they answered after a 2 hour wait - lady called Shahani.
First she tried to tell me that I hadn't cancelled, then said that they would process my "request" for refund - the arrogance has no end!!!
then she said to "hold the line for a call reference number" - 30 mins later & I'm still holding

Booked a hotel though Wotif for 3 nights. Within the free cancellation period I changed the reservation to 2 nights. A page came up saying my reservation had been modified...but when the free cancellation day came I found out they never modified the booking. Can't get through to them - just some stupid automated thing that goes round in circles and no way of emailing them. Very poor customer service. Won't be using Wotif ever again.

Put on wait for over an hour on the phone, what a joke

I made a booking with wotif for Mantra - Circle on cavill apartment for 3 nights in Feb - I got an email confirmation which explicitly said that you dont need to reconfirm it.
and I also got a payment notification from commonwealth bank, when i reached there on the booking day I got to know that my booking has been cancelled because of payment issues,
and i had an email last night about it, which is ridiculous as i was told not to worry, it has been confirmed (they send a lot of marketing emails anyway).

So we were on the road with out luggage - Mantra reception said we dont give a damn about it - sort it out yourselve we are not responsible for anything. Says so much for their brand

Anyway, moving forward, we contacted their customer service - they said we cant do anything we can help you in booking again - which felt like we are internet illiterate calling for help.

After hours of waiting on call, they offered us '50' dollar voucher which can be used on their site. Finally they said they have found something similar for us 'Moorings on Cavill' and they will pay 200 in booking from their own.
We had no where to go, and the offer didnt sount bad so we agreed. When we reached there we realized they have booked 1 room budget apartment - our previous booking was for 2 rooms- 4 adults.
And when we checked the 'Moorings' official website we realized that Wotif has paid nothing from their own, the rates were same as what we paid to Wotif and that 200 dollar offer was nothing but just a deception.

Their customer service is ridiculous - I will always prefer booking.com or airbnb on them

Wotif is Scum of the earth!
These people or disgusting,
do not book with wotif they steal your money.
Go directly to hotels and book through them.

Fraudulent company. They advertise rooms that aren't available then take your money and blame the hotel. They try to make you interact with the hotel rather than refund you themselves. They often have hundereds of properties advertised that don't really have availabilities. Will be filing a complaint with the ACCC.

You should use any other booking service apart from Wotif. They have the worst cancellation policy of any company. With late border lock downs etc you'd think they would ditch their cancellation fees but NO - they have increased them. DESPICABLE AND SHOULD BE AVOIDED AT ALL COSTS

I booked flights an accommodation via wotif. Due to COVID I cancelled the package according to the published special cancellation conditions and using the form provided especially by wotif on their website. The accommodation was refunded by the hotel directly with no issues. I wasn't hearing anything about the flights so I chased it down with wotif. They confirmed via email on multiple occasions that a flight credit was agreed with Virgin Australia and would be provided. The Virgin administration issues had been sorted by then too.
Now, when I try to book the replacement flights wotif tell me that virgin is claiming we "no showed" for the flight. This is ridiculous because a) I submitted the cancellation well beforehand and received confirmation and b) the flight was cancelled.

Incidentally, I had other bookings with virgin and had no problem at all getting the credit. As a flight booking agent wotif is not good enough.

Absolutely terrible. Booked four nights in a hotel in Townsville Australia between 31st Dec and 4th Jan with advertised free cancellation and change of dates (did this as I knew there would be a possibility we would need to change). Logged into the app today to change dates to 31st Dec-3rd Jan only to find they had split our trip into two itineraries/bookings (31st Dec- 1st Jan & 1st Jan-4th Jan), with the second part non refundable or changeable. So two different policies for two sections of the trip?! Rang up as I thought it must be a glitch splitting it into two due to the year changing. Apparently not a glitch - and they will not let me change the date by one day. I made ONE booking not TWO with two different policies!! Why would any sane person do that. This is only made known after you have paid. Very deceptive. I will be taking this to the ACCC and Office of Fair Trading QLD. Will NEVER EVER book with Wotif ever again.

Like many people, I was ripped off by Wotif after booking a hotel in London during the COVID outbreak. Wotif took my booking despite the fact that the hotel was closed due to COVID; Wotif then declined my repeated requests for a refund, claiming they had been unable to recoup the funds from the hotel. This turned out to be false -- I called the hotel, which confirmed they had never received any funds from Wotif for the booking, and had no record of any email exchange with Wotif. On top of that, Wotif offer virtually no avenue for pursuing complaints like this. I would never book anything with this company again.

Booked holiday with family early this year and due to covid had to cancel holiday in March. Still can not get a refund of $5000 after many complaints and calls by my daughter in law who did the booking. I used to use wotif but never again.