XBM Reviews 

Exceptional service and professional staff,highly recommend. Have always been looked after very well by Naz and Andy

XBM have provided us with our printers of several years now and have provided us with the highest quality service. Our account manager David is always on hand to help resolve any queries we should encounter.

We are a small charity in Wallsend, we have been supported by Graham Tuttiett for over 4 years now. Throughout this time Graham has been very supportive, friendly and courteous. Not fast hard sell, he listens to what the customer wants and needs.
We have been happy with the photocopier we recieved , but after Graham's recent visit to us, we are having a review and may purchase a newer model.
Thankyou for you support Graham.
Joan Hoult CEO

I reached out to XBM via a third party website. Which at first was frustrating due to the number of calls I received regarding photocopiers. However, Jamie called with an enthusiastic tone offering to help my business with a photocopier and service.

Whilst the cost was slightly higher than the other offers I had, Jamie did not miss a detail from start to finish. This was also just after COVID mind you.

The installation went well, I did have to leave to see a client so the delivery team installed the device without me present, however, swiftly arranged another time slot to install the machine completely.. With no additional charge.

I can not thank Jamie enough for the fantastic service and would totally recommend it.

professional and very helpful. they want you to get the best out of their products and are very supportive

Very comprehensive and informative exploration of need and what would match those needs by John Saunders. Good follow up communication and attention to detail in the minor issue over staples.
Installation went well and all my queries answered even to chasing down a third member of staff to fix one issue.

We been using XBM for several years, can't recommend XBM enough. Printing such a critical part our business any issue we need resolving quick XBM deliver on service every time. If we have an issue an engineer will call us back within an hour, if we can't resole the problem over the phone they will do site visiting normally same day. If XBM was a car company expect service level like Mercedes Benz without the expensive repair bills.

One of the worst companies I've ever had to deal with.

Raised their prices on our contract in contravention of their own terms and conditions.

Must our main lease on to a third party and kept the consumables and service with themselves with fixed prices. They then raised the price anyway, again in contravention of their terms and conditions, and it took far too long to get credit notes against these. Moving us on to a third party for the lease also meant we ended up on different contract end dates. To end our contract with XBM cost an absolute fortune and staff were rude, spiteful and downright unhelpful.

Their terms and conditions are incredibly punitive and fees are not in line with services offered.

Their Trust Pilot average score used to be shocking, I'm genuinely of the belief that they have fake positive reviews and are censoring the negative reviews under the guise of a "disgruntled former employee".

PLEASE AVOID THIS COMPANY AT ALL COSTS.

Always on spot with the maintenance of my software and hardware, giving the best solution and offer

Ignore the bad reviews. I've used them many times and couldn't be happier. My recent experience with them was as positive as ever. Overall I recommend them to friends and family.

Truly awful service, rude staff and beware the sneaky one liner on the order you sign that means unless you give three months notice before the annual renewal you are stuck with them despite the awful service for another year. I wish we had never met them. The machine is unreliable, the service team woeful and the consumables team are truly the worst, incoherant, low IQ individuals who are rude and do not give a toss. So when your consumables run out and your machine stops working don't be surprised if you wait over a week for consumables and if you buy your own in despair they will still charge you the per print price for printing on your own ink. A cunning plan to do nothing and be paid endlessly. We are now engaging legal support to terminate the contract on breach of service but even then they aren't responding to us or our solicitors. Do not go there they are awful and you will regret is

Avoid!!!!!! We didn't have any massive issues with XBM until they approached us to upgrade our clunky second hand printer. During this process, I raised a query relating to a cost and their tone completely changed and I just decided to move our customer to another provider. This is when they sting you with charges, for us to the tune of £649.99 plus VAT! I queried this but their attitude became much worse. I really can't explain how unpleasant these people can be and I hope you don't experience the same when you decide to leave. I am glad to be free of them and definitely wouldn't recommend them to anyone.

If I could give no stars I would!!

Please please avoid!! But if you are not put off make sure you read the t&c they will have you in a rolling contract and ridiculously you need to give them 120 days notice.

They also get horrible when you try to leave. You’ve been warned!

I have used XBM for a number of years and they have always been incredibly helpful in ensuring I have the machine and package that suits my business needs and telling me about options available to allow my business to grow. Thanks to their team.

Very helpful service. Quick. Efficient. Answers any questions quickly. Everyone dealt with at XBM has delivered great service. The machine has been perfect and does everything we need.

I had a very poor experience of dealing with the accounts team, a lady by the name of Jess in particular. I found that she was unaware of most of the terms and conditions and that she was reading from a script by the sounds of it.
I had asked for various proof of charges in writing and was repeatedly ignored.
I then dealt with the customer service team when we needed a repair, who were rude and asked why we wanted a repair when we had given notice to leave. (Because their notice was 90 days and obviously if we are paying to use it still we need to actually be able to use it)
Its shocking how unprofessional this company appears.
They are flagging negative reviews saying they are from an 'ex sales person'
Well I can say I have neither worked for XBM or would consider it in the future.

1 star is far too good for this company. If I could give it a zero star rating then i would.

All was okay with this company until our contract ended and we wanted to leave as we found a cheaper contract. This was when they started to add all sorts of ludicrous fees on top which included £900 + for a collection fee and data cleanse that was not even going to be done by their company. Once i argued these away i was then given another £900+ leaving fee and this was because they decided without consent to sign us into a new contract and without providing us with a copy. This was because they used another leasing company and made sure the dates ended at separate times so we had no choice but to stay with XBM for a further few months. When asked to break this payment down we were not given solid answers, our bills suddenly started to leap up without explanation. Whilst we were discussing the leaving fee they decided to take the money from the account without consent and without prior notification. Once this happened they even continued to take money until we removed the direct debit mandate so that they could not possible to this. The last money will be returned but the excoriate and illegal "leaving fee" they are still adamant they deserve to keep. We are seeking legal action against them but in the mean time we want to make others aware of how this company behaves. Had i read trust pilot first, I would NEVER have signed with them. So many better companies

i was belittled, denied services we were paying for and treated very badly by customer service.

While finding a new company, i found DEOS and their customer service was impeccable and they completely beat the prices by far.

I do not recommend signing up with this company, they seem lovely until you try to leave which is when they turn nasty and try to get as much money from you as possible.

All this while in a pandemic too.
After reading their reviews i found it has happened before but they are claiming each and every one is an former college. Well, i am a customer with lots of evidence to prove it.