Be mindful of the shoe sizing. Had to return boots that felt like they were 2 sizes too small (made sure to double check that it was indeed my size according to their size chart). Looking through revi... Toon meer
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Lees wat reviewers zeggen
Ordered two pairs of shoes, same ones but different colour. Unfortunately the sizing is very off so had to return them both. Returned both pairs in one parcel the same way that I have received them. T... Toon meer
Bedrijf heeft geantwoord
I received my shoes which I like very much but they were faulty, I emailed their customer service and they replied very promptly. They arranged my return free of charge and within 3 days of sending my... Toon meer
Bedrijf heeft geantwoord
I was very impressed by the result I received from Customer Service. I ordered a pair of sandals & it wasn’t until I realised that Ive hadn’t changed my address & they were going to be delivered to m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
XY LONDON is an online shoe shop providing stylish women's low, mid and high heels, sandals, flatforms and on trend footwear. We offer everything from summer strappy sandals and holiday espadrilles to bridal wedding high court heels, pumps and office s...
Contactgegevens
Unit 42 Bates Industrial Estate, Church Road, Harold Wood , RM3 0HX, Romford, Verenigd Koninkrijk
- sales@xylondon.com
- www.xylondon.com
3,2
Gemiddeld
546 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering and communication were good…
Ordering and communication were good but my order was cancelled and refunded due to unfit stock so I never received anything in the end. Hence my rating as I can’t say how good the products are.
2 september 2022
Antwoord van XY LONDON
Hi Tracey,
Thank you for sharing your experience with us, we are delighted to hear you were happy with our service!
We'd love to offer you 10% off your next order with us!
Rachel xx
You advertise size 41 as an 8 when it…
You advertise size 41 as an 8 when it is a 7.5. Then charge £3.99 to return a shoe that I bought on good faith. I won't buy from you again.
2 september 2022
Antwoord van XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Blocked by Sucuri Website Firewall !!!
I was browsing this site while looking for some green boots, and suddenly I am taken to another webpage and told I am being denied access by their Sucuri Website Firewall.
Block ID: TMP021
Block Reason: Your IP Address was temporarily blocked by our IDS
Server ID: 19020
Please feel free to address this issue with your firewall!
16 augustus 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi Allison,
So sorry to hear this and the inconvenience caused, could you please email our customer service team cs@xylondon.com and we will look into this for you.
Again, sorry for any inconveniences!
Rachel xx
Shoes good value for money
Shoes good value for money . But found not true to size . I’m a size 5 but far too big. So had to reorder a size 4 .Delivery service excellent but now I’ve to send a pair back & getting charged £3.99 to do so !
5 augustus 2022
Antwoord van XY LONDON
Hi Nicola,
Thank you so much for your amazing review and for sharing your experience with us, please let us know how we can gain a 5 stars!
Welcome to the #xylondonsquad !
Rachel xxx
Nice pair of shoes unfortunately it…
Nice pair of shoes unfortunately it aint true to its size, I've ordered size 8 but it won't even fit my mum who's size 6. Shame
5 augustus 2022
Antwoord van XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Quick prompt service
Quick prompt service. Size comes up big so will need an insole. Would be good if they offer half sizes. But exactly as advertised. Great colour and will look great with a black outfit.
2 augustus 2022
Antwoord van XY LONDON
Hi,
Thank you so much for your amazing 4* review and for sharing your experience with us, much appreciated. We will pass your feedback onto the right department as we are constantly looking to improve our service and products.
Welcome to the #xylondonsquad !
Rachel xxx
Very Impressed with the speed of…
Very Impressed with the speed of delivery. The boots I ordered are fab too!
31 juli 2022
Antwoord van XY LONDON
Hi Lorna,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Didn’t even receive my order due to…
Didn’t even receive my order due to quality issues
Difficult to rate
31 juli 2022
Antwoord van XY LONDON
Hi,
I am really sorry to hear this has happened, we would like to offer you 10% off your next order to make up for any inconveniences caused.
Kindest Regards
Very fast delivery next day beautiful…
Very fast delivery next day beautiful shoes 👠 great Communication
Highly recommended
31 juli 2022
Antwoord van XY LONDON
Hi Tina,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Beautiful and great quality
Shoes arrived in protective bags in lovely boxes and are stunning also ordered with matching bag. Very impressed....already recommended to friends
31 juli 2022
Antwoord van XY LONDON
Hi Kay,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Antwoord van XY LONDON
Hi Louise,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Disappointing experience
Ordered 2 pairs of the same shoes in different sizes (one in my normal size and one in the size above). Both arrived really quickly, can’t fault the delivery times. Unfortunately both were too small. Returned them and ordered the next size up (bearing in mind, this is now 2 sizes above my normal size) they’ve arrived today and they’re still too small. Shoes looked nice but just be wary of the sizing, they do seem made quite small. Need to return this pair now as well (which has now cost me £11 in return charges) Won’t be buying any more.
17 juli 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi,
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Kindest Regards,
Rachel
Love my new shoes currently
Love my new shoes currently. Need another size but not getting a response so hopefully I will get one
7 juli 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi Nicole,
Thank you so much for your amazing 5* review! I can see that we responded to your email!
Welcome to the #xylondonsquad !
Rachel x
brought on sat deliveried on monday…
brought on sat deliveried on monday great service fantasy shoes excellent value for money .Will use again
5 juli 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi,
Thank you so much for your amazing 5*review! We are so happy to here you are pleased with your shoes!
Welcome to the #xylondonsquad !
Rachel xx
Antwoord van XY LONDON
Hi,
I am so sorry to hear this, please can you email me directly and I will personally look into this for you.
rachel@xylondon.com
Kindest Regards
Very good purchase
1 juli 2022
Antwoord van XY LONDON
Hi,
Thank you so much for your amazing 5*review! We are so happy to here you are pleased with your shoes!
Welcome to the #xylondonsquad !
Rachel xx
First time ordering fast next day…
First time ordering fast next day delivery delivery lovely shoes and a good price
23 juni 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi,
Thank you so much for your amazing 5* review and for sharing your experience with us!
Welcome to the #xylondonsquad !
Kindest Regards
Love my new shoes! Great
I bought a pair of heeled sandals, they look so nice, got many compliments, arrived fast, true to size and very comfy, so happy with my purchase!! Will buy from them again Thanks
14 juni 2022
Review zonder uitnodiging
Antwoord van XY LONDON
Hi Veronika,
Thank you so much for your amazing 5* review! We are so happy to hear you are happy with your purchase!
Welcome to the #xylondonsquad !
Rachel xxx
Lovely pair of shoes
Lovely pair of shoes, beautifully presented, but not true to size so needed to exchange for a size bigger.
8 juni 2022
Antwoord van XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Antwoord van XY LONDON
Hi Sandra,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
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