Yorkshire Caravans & Motorhomes Reviews 

As ever, Emma in Warranty has done a great job in completing our claim with a positive customer focussed approach. Thanks also for liaising with Panelworks to get the caravan paintwork sorted. Can recommend the team.

Liam your sales agent has been exceptional helpful giving a step by step consise guide to a perfect hand over for our new Motorhome. I would like to thank him and your team for all their help. Liam is a credit to your company.

We recently purchased a 2026 coachman vip 520 which we collected 2 days ago. Johnny was our sales exec. We were very happy with the part ex price for our swift. The handover was performed by Mel who let us take our time making sure everything was just so before we left, including getting the valeters to go back around it in places.
We called back in unannounced with the new van today after noticing the awning channel was blocked with silicone. The lovely johnny was on it straightaway and got 1 of the tech guys to remove this as we were going away the next day. He also sorted out another couple of little niggles for us whike we waited. Top class service from all we have dealt with including Pete and Dave in the awning shop who were very patient with us while we chose an awning.
Massive thank you to all. Looking forward to making memories in our new caravan.

Needed new A frame cover for our caravan. Stu was so helpful in sorting for us. Prompt replies to my messages. Next day delivery on our parcel. Very well wrapped too! Would definitely use and delighted to recommend !

My dealings with Grant Lees were first rate. He is experienced, courteous, helpful, knowledgeable and guided me smoothly through the process of selling my Motorhome. At all times he was efficient and never pushy. I would happily recommend him to you if you are buying or selling a Motorhome. The only negative if there is one …. is the obvious one,that he may not value your van at as much money as you do!!

Very helpful from the start grant has kept us informed of everything, we’ve dealt with a few companies in the motorhome world and found Yorkshire caravans and motorhomes to be the best, very happy with our purchase

I bought Bailey unicorn Valencia 2018 June 11th 2025( last year) I have taken 2 years warranty out. This February when I went to the caravan after a couple of months the bottom part of the panel was coming away. I and them they advised take a photo and show us. We did this and actually went in to show them. Lady said oh I know chat this is and booked us in for March. They rang and said it isn’t damp it is just cosmetic. And apparently the water goes straight down and out. I said I wanted confirmation. So the said well we will check it. They said they had found damp over the bear side wheel arch but couldn’t repair it until after Easter . They had already had caravan 3weeks. So we fetched it home and took it back Easter Tuesday. They said it had been repaired we fetched it back. I sent an email for confirmation no more damp. They didn’t respond. I do still have it. I couldn’t get it out of my head . Last weekend I had it independent check. There was damp at the front , at the shower and guess what at the back . The water doesn’t run straight out it is sealed at the bottom! Also on the other wheel arch too which read 25. He showed all this to my husband. Also the AD blue for the heating should have all been changed to pink years ago ( but hadn’t)
This experience has totally upset me I don’t want to caravan anymore and I certainly don’t want anything to do with this company. The reply I had is not true you didn’t reveal the back panel. . I can prove the photos I have. I brought it In for the back panel to be prepared that was not repaired I was told it was cosmetic. What about the 2 years warranty I paid to cover.! It was only asking for a letter that you looked further into it ( not far enough) 8 months was from buying it but I did pay for the 2 year warranty which gives me 16months left ! You put back on the bottom corners you said !m which I didn’t bring it in for abd the wheel arch on bead side. Please as my email correctly before commenting.

Needed a part for my caravan. Stu Windsor in parts sorted it. Great service. Wouldn't hesitate to use again.

Don't waste your time and money ordering online accessories from these. My order was cancelled next day, despite the website saying the item was in stock. I was sent no notification of this, I had to chase them and eventually got a response from my third email. I must now wait 3-5 working days for my refund, meaning I go on holiday without the purchased item, and £60 lighter! Absolute shysters!

Great service from Scott, Mel and the rest of the team at Yorkshire Caravans. I would definitely recommend them.

Excellent service went above and beyond to source the part we required and post off to me. Highly recommended. Thank you

I have recently bought 2 caravans from Yorkshire Caravans, one in December 2025 and a second in May 2026.

First caravans;
Johnny was very helpful during the sale, we went around multiple caravans and eventually found a 2018 Swift Elite 580 at a good price. It sadly goes downhill from there.
On the day of collection, I was called regarding the superguard being added to my van. The issue was I never wanted superguard. Even though it was not on my invoice I has still been charged for this. Luckily they hadn't applied it yet so was refunded this during the collection process.
After collecting, there was a few snags with the caravan which it went back in to them. The caravan sat for 4 weeks at Yorkshire caravans before I had to go and pick it up due to a booked holiday. During that time it was impossible to reach aftercare by phone, even when going through the main reception. When I collected the van I was told they couldn't tell me what was done and what was not done due the an engineer going off sick. I had to take the caravan away and let them know what else needed doing...
The second time the caravan went into Yorkshire caravans, we went to look at caravans while we were there which leads onto part 2.

Second caravan;
We saw a Swift Eccles 650 online but couldn't find it when looking around, we got passed around to Pete who took us to the woods to look at it.
We liked it, liked the price but wanted to have a better look at it. We sat for quite a while until they brought it down to the sales pitch. We agreed a price and after the previous issues with the caravan we went around everything and noted down any snags I had with this. Also our caravan had been dropped off to aftercare so we noted down everything we needed from that.
All seemed to go well until the day before collection Pete rang and said the new caravan had a cracked pano roof. He said it had been taped and a new one would arrived in 2-3 weeks.
Given we had booked holidays we said that's fine and said we would still come and collect.
On the day of collection I arrived slightly early for my time slot, but then, 50 minutes after my time slot I was still sat waiting to see the caravan. Pete was busy and barely spoke, when doing the paperwork he rushed through as quick as possible.
I eventually got to see the caravan and noticed that lots of things were missing from my old caravan (battery, gas pig tail, wheel lock nut and caravan site plaques). There was also issues with the cleanliness of the caravan and some bits had not been done we agreed on.
During the first trip away we found out the toilet was not working (on a rally field too...) which after I insisted I needed to speak to a YC engineer, they could not help over the phone. So our first trip away was without a proper working toilet in an unclean van.

Carpets;
During the sale we also agreed on some new carpets from Kustom sport. I have used the company before so know how the process works for ordering them, once Pete had ordered the carpets I spoke to Kustom Sports so I could collect them quicker, once collected i realised Pete had not checked the plans and the carets didn't fit around the door mat. After emailing both Kustom Sport and Pete, the carpets were amended to suit the door mat. During all this Pete new called or emailed myself, I assume he spoke to Kustom Sport?

Aftercare;
After trying to book the pano window and a few other bits, I was told the pano roof would take longer than the 2-3 week Pete quoted. 2-3 months later I have just had the window fitted and hopefully this one lasts longer. Nicola has been very helpful in aftercare this time and kept me up to date with everything.
I still have issues with the caravan sadly after all this, after being with YC for almost 2 week, the caravan is returned to me mucky and with a few snags still outstanding...

Summary;
- Johnny very nice and helpful
- Pete is too busy to be a salesman, not very good at communication
- Nicola is excellent and has made these very stressful experiences slightly better
- Workshop team, lacked in care and quality, some snags shouldn't have ever been issues
- Management - no one ever contacts you. I have emailed the complaints dept, and never had a response.
- The site, the handover bays, service pick up and drop off as well as deliveries are all down one narrow side road. It is chaos. Yorkshire caravans has grown too big but management and infrastructure is still lacking massively.

I wouldn't choose to buy from YC again sadly even though both my parents an grandparents have used them over the years. I'm also still missing my site plaques from a van I P/X with them :(

We recently had a problem with our toilet flush in the caravan which is only 14 months old. When we reported this on our return it was booked in for warranty repair and was sorted out and fixed within a week.
With how busy their workshop is this time of year I think that was good going 👍🏻

Being new to caravan ownership, I managed to damage the hitch cover on our Swift Challenger 510, I was gutted and antisipated difficulty getting a replacement. I went online and saw Y.C & M, had one for sale on ebay, I ordered it and it arrived very quickly 24hrs.

It looks treat now its fitted to our caravan.

Thank you Y.C. & M., excellent service

John & Jane M. St. Helens

Very helpful with the part I needed. Very professional and prompt service

Expert knowledge and huge range of stock. Right pricing and incentives on offer. Bought full awning and annexe this time, so thank you to awning sales, and had purchased a caravan previously. Great coffee shop and food offerings. Always my first choice for all caravan and related accessories.

Really helpful and great service. Had the window I needed at a fair price, and gave advice on how to remove the catches from my old window. Rapid response and first class communications. Highly recommended. Stu in the parts department you are a legend, thank you!

‘Sold’our Motorhome to Steve . Straight forward easy no fuss transaction at a price that we were happy with .
Would strongly recommend

Couldn’t get the water system working properly in our new caravan, Andy in warrantee & repairs sorted it out, explained what we were doing wrong & was amazing!! Patient & knowledgeable!!

Happy customer, Stu went the extra mile to ensure correct part delivered, great communication and super quick delivery. Part well packaged as fragile. Part received in perfect condition 😁. Highly recommend