Youplaynetball Reviews 

I truly wished I'd read the reviews before joining this shocking company to play netball in their Bedford leagues...... Follow a complaint to Natalie in head office ( as Captain) on the unsafe state of the courts they had moved us to outside I was placed on a final warning following a 2 sided heated discussion. I stepped down as Captain to minimise contact with her in the future.
A week later we were required to play on an alternative outside court once again. A single unqualified umpire and atrocious weather caused my team to challenge some missed decisions. I hasten to add not me. Instead of following their own documented rules the umpire did not use any sanctions or penalties in the game. Our new Captain was spoken to at the end of the game. Fast forward to the following day and the whole team were removed from the Thursday league. This was all done in the space of 2 hours so no investigation was completed. Just Natalie's decision being final.
The remainder of the team are allowed to play on an alternative day with their other teams. For me, as I was on her self determined 'final warning', am banned from all matches. A team member was advised by Natalie there is no one above her to complain to so a formal complaint is frankly a waste of time.
Play at your own risk. The ladies and most umpires are great. The head office team, especially Natalie, and their lack of fair process are shocking. This seems to be a repeated pattern where teams are removed with no fair investigations completed and no right of appeal.

Please stay away. Save yourself the agony.

I played at the Bishop Stortford league from when it started in April 2025. I just left last month.

All seemed well and I was very keen to get back to netball after many years off. It was really helping my mental health more than anything. Things started to get toxic with one team in particular for all involved playing the league. The league gave them a written warning earlier in the year. More issues all with one common denominator- this same team. Many complained but nothing further was done. The team stayed.

I had issues with this team and their behaviours so I wrote directly to the league spelling out what my experience was. They said they would get back to me by the end of the week. This passed so I followed up and I told them if the outcome involved keeping that team I would have to leave. The response I received was curt and frankly rude siting personal issues causing delays. They also
stated that if the league is not for me then they would understand….Wow. Why not let me know in advance that there is a delay? I am your paying customer? This is not how you run a business.

The following week a long message was sent on the captains chat by the league- basically another blanket ‘warning’ to all of mainly about behaviours and what would and wouldn’t be tolerated ( but this message to me was tolerating it and worse, enabling it!). No further action was taken. This was hugely disappointing. I left that week as I could not bear being in that environment anymore. It was draining me mentally. The opposite reason for being there personally.

I have been very brief and not shared full details. When I tell you it’s not safe I mean it. The perception they have created is they only care about the money. There have been more injuries in this one league in less than a year than any others I have been part of. It’s diabolical. Everything is the players fault. If you voice your opinion publicly they take it personally and attack you. Saying you should go to them direct… nah if it affects everyone when there is poor or no management it should be public. Why should messages be sent privately- to save face?

This is not a cautionary tale- it’s real. Stay away.

Had a very bad experience with these for no reason. How they have conducted them selves with our team. We were top of the league and threw us for no reason. Poor umpires who were stopping and starting games. Have threatened our captain for complaining to them not a way to run a business.

Appalling company. No communication, poor umpires, halls not booked, bullied to pay subs. What a horrible experience when starting to play netball again after many years. Do not play for these people. Beth at the office a particular bully. Told me I was banned for being too competitive. What a joke!

I’ve loved netball for years, but after my previous clubs disbanded I decided to join this organisation, and it’s been a really disappointing experience. The organisers were quite rude when I first joined, simply because I had played before. I eventually found a team, but the league is extremely poorly organised.

We pay for two umpires each game, yet most weeks only one shows up. There have even been games with no umpire at all, leaving players from the league to step in. On one occasion they didn’t even supply a ball. When you call to raise any issues, you’re just told they’re “doing their best,” but nothing ever improves.

I still love netball, but this company is disorganised, unhelpful, and really lets the sport down.

If I could give You Play 0 stars I would due to their lack of professionalism and lack of care towards their customers. Back in October an incident occurred at Birmingham’s Waseley league which left 2 teams banned from You Play, 1 team which deserved it and the other who was left only to defend themselves following months and months of verbal abuse, lack of sportsmanship and poor play. This was not handed correctly by the you play staff, Emma Hunt specifically. Her attitude towards paying customers was appalling and disrespectful. Following the advice to make a formal complaint by sending a letter to their head office and you would apparently receive a tailored response back is a lot of rubbish as it took them almost 3 weeks to respond and the response was generic with no acknowledgment of their poor professionalism. No body has your back, especially the umpires. Do not join any You Play league, unless you want to be treated like a child and to not be seen or heard.

AVOID AT ALL COSTS!

Absolutely unprofessional company a disgrace to the game of netball.

The this company will claim to want to support individuals back into the game of netball with a fun supportive friendly league.

What they will actually deliver is an unsafe, unprofessional and inappropriate league for you to play in. They will allow you to play in unsafe courts, with teams that will be verbally abusive towards others, they will allow abnoxious area managers to ignore your complaints or concerns and then threaten you with debt collectors when you express your concerns and requests to leave the league

Appalling customer care and negative, unhelpful attitude by Emma Hunt the Birmingham area manager when dealing with an on court conflict. There seems to be a like it or lump it attitude which gives off a real taste of arrogance.
Our team were put together by You Play Netball in August 2024, what a lovely surprise when we all met and got along fabulously. We created friendships and great on court fellowship. We mostly found the other teams friendly however there was 1 team that were regularly aggressive, verbally abusive and would refuse to shake hands at the end of matches. Totally contradicting You Play Netballs ethos. Despite many concerns raised with umpires and complaints into head office, the team were allowed to continue to play.
Don't be fooled by their terms and conditions which suggests they DO NOT tolerate bad behaviour on court. The team were allowed to bully and belittle our team members with no repercussions.
They do not take complaints seriously nor do they have any real care for their customers.
The way Emma Hunt handled an on court dispute this week has been frankly, unfair, biased and very cut throat. We feel we've been totally let down and unheard. When requesting You Play Netballs Complaint procedure Emma repeatedly ignored my request and failed to respond to/acknowledge the points in my emails, challenging her unfair dismissal of our team from their league.

AVOID THIS COMPANY AT ALL COSTS. Total let down.

Winchcombe league was poor which was a huge same, no duty of care ( a player broke her foot and had no communication from the organisers, not even to ask if she was ok!) unclear rules and little response. Our whole team had to leave.

Amazing!!!! It is better than I expected. Friendly, low cost, great fun!!!
Everything was well organised, I was quickly placed into a team. I didn’t know anyone and, after a long break from playing, I was nervous — but all that stress disappeared thanks to the great communication and the warm welcome from the team. We’re all in the same boat, and that sense of support shines through.
The umpires are brilliant too - not only officiating but also giving helpful tips and little bits of coaching along the way. I’m genuinely so impressed. It’s given me a real spring in my step, and I honestly CANNOT stop talking about it. So thankful to everyone who organises this. If it wasn’t for YOU PLAY NETBALL I wouldn’t have started again…

I've really enjoyed playing netball again with the right amount of competition but with fun and no pressure at the heart of it.
Our games are well organised, where there have been challenges You Play have listened and made changes for us , if you take this in the spirit it is intended it is a great way to enjoy exercise, improve your skills week by week and have an opportunity to meet new people.

Appalling
Disorganised , poor customer service , no leadership. The games are the best part..every thing else is an absolute mess. Kineton .

I have really enjoyed playing netball with a great bunch of ladies. Great fun and always having a laugh, making exercising more enjoyable.
Any queries I had I was able to contact a lovely lady in the office called Hannah, who was always willing to help and offer advice.
Would definitely recommend!

Each week my team and I look forward to playing our netball match in a league that is fun, friendly and welcoming! Some of my team mates would say our time on the netball court is the highlight of their week. Youplay Netball has given me the opportunity to get back to netball, to build my confidence and make new friends. The sign up and weekly payment are easy and the staff are helpful and informative too.

Depending on which manager you have looking after your league makes a massive difference on your experience.

Unfortunately we did not have a good experience.

We won the league and had to wait weeks to get our medals. We would turn up to games and the sports hall wasn’t booked. No rules were enforced (all players aware of rules as these were part of the sign up process) and this made it unfair during games.

Some ladies were nasty and deliberately caused trouble amongst teams - they were allowed to stay.

Teams struggled for players yet no active recruitment was done from the league which meant teams were having to pay extra for non existent players.

We left in the end and went to a more professionally run league.
If you are considering joining - please think again and take note of the number of negative reviews v positive on here 🤷‍♀️

(Also you are not covered by insurance if you were to get injured playing)

I wanted to get back into Netball after having children and You Play Netball made it super simple.
The umpires and staff are friendly and organised plus its also good value for money.

I was looking for something fun and sociable, that would also help improve my fitness which didnt involve the gym!

I would highly recommended joining to others.

Its my bit of “ME” time each week, I’ve made some new friends and its definitely also helping me to get fit! The whole process was easy and what I liked most is it felt very personal and that your not just a number.

When I signed up I was spoken to on the phone rather than everything being on email, I really liked this as i could ask questions and they took the time to answer them and also reassure me as I was definitely nervous after not playing for so long and no longer being a spring chicken!

I was put with similar ladies into a team, which was great for me and they were all really lovely, we have a whats app group which makes it easy to communicate with each other and because the office set it up for you there was no awkwardness before the first night.

The umpires are great because they really helped me learn more about the game after not playing for 30+ years, they give you pointers during the game reach really helps you get better.

I don’t want to talk negatively about other people but after I think it was our second week there was a player from another team who just wasn’t very nice to other players and to the umpires, almost disruptive and was highly competitive probably because she was actually just very very good, it just put me off a little to be honest after the high of the first week, I joined to make friends and improve my fitness as I dint want to join a gym in my 50s. However someone in my team spoke to them in the office and explained the situation and they said they would look into it, I was then pleased to see the next week this player was no longer there.

I couldn’t recommend this enough and my friend has since signed up too. I genuinely look forward to playing each Sunday night. I’ve made new friends, my fitness is better and it really is a fun, friendly and welcoming environment.

Honest if I could give this 1 star I would.
Saw a post on facebook for the Didcot area and thought it sounded great. Signed up and had a call from Sunny, thought it was a bit odd calling in the middle of the work day ut he went through it all and that was fine - £6 a week, super flexible etc.

Was put into a random whatsapp chat which was my 'team', we were getting next to correspondence from Sunny to any questions and some of his responses were quite arupt and aggressive including one member asking about their friend signing up and him complaining they hadn't answered his phone calls so they'd deleted their info.
We had 9 people in the group and so week 1 we didn't have enough players and so nobody had paid into the kitty (which actually is £6.50 per person due to charges), we were getting no response at all from Sunny in the chat and so several of us called up the office and were told it would definitely still go ahead and they'd get people to sub in. So we paid up whoever was going and played.

The next week I'd paid into the kitty but was unwell so couldn't attend so once again they didn't have a full team and had to have people sub in.

Sunny did not respond to any of the messages in the group chat and was aggressive in his responses saying how many thousands of groups they have and to call the office instead (but only once when I rang was he actually in) nobody else in the office will speak to you.

After the first two weeks, a member of your team is expected to take over the entire admin and finances for the group, they are expected to collect money from every player, chase that up, check whos' playing and pay it in and you have to find your own sus. After week 2 if you do not have a full team playing (£42) then you have to ask the subs to pay which isn't reasonable or pay extra per person.

They don't seem to have any idea how to run the thing. I explained to Sunny that the business model does not work, that it's a huge amount of admin they're expecting someone to volunteer for whilst the company just takes the cash and does nothing else. That if they expect everyone to pay whether there or not they need to implement a termly payment or a subscription ecause giving people the option at the start means of course nobody is going to pay if they aren't there.

Sunny was aggressive on the phone, he was accusing me of twisting his words (I hadn't and I had explained several times the whole reason I had asked for replies in the chat and not a phone call was to avoid confusion and moscommunications and so we'd all have it in writing to refer to) he blamed the team saying we 'weren't behaving like a team' (most of us hadn't met, some of us once, twice at most) that it was an US problem, that everyone else is super happy (I told him to refer to the trustpilot reviews and he denied their existance and said they weren't on trustpilot....)

After he had aggressively yelled at me about how it was our teams fault and we should have asked questions when there (despite him not being there to know), how it works for hundreds of other teams and how I shouldn't be telling him how to run his business. 15 mins into this in the middle of the work day I was ored of being talked to like crap over something that was supposed to be a fun hobbby and way to make friends.

Just avoid. they want to take your money and then leave you to do ALL of the admin and leg work and do nothing further. Sunny specifically was rude and aggressive and cannot handle questioning of any kind.

Really disorganised company, if Sports were a muted version of Fyre Festival, this would be it. Was initially excited to join but was a bit surprised that you’re just arbitrarily shoved into a random team seemingly based on when you signed up and absolutely nothing else. I was pleased to get onto a court to play a game but also surprised that there was no warm up or training offered or suggested, just half an hour of bad netball because the umpires are effectively having to teach the game during the game, which means all games also overrun. The whole business model seems to be: sign people up, take money, abandon. I am going to be looking into reporting them for H&S issues.

Redditch Thursday League, Saint Augustines.
They promote Netball here is “Fun, Friendly & Social”
Well it certainly isn’t!
I joined a team with a lovely group of girls, I went for the first time all excited and confident. As soon as I walked in I could tell something wasn’t quite right with one of the umpires towards my team, her attitude was not the same with us like it was with the other teams, I thought ok must be a one off and left it at that, played our match and went home.

The weeks to follow were horrendous, all the other teams switched players to make the best team possible, we were the only team that didn’t do this which was fine for us as we began to gel. The other teams didn’t like this and this is when it started to get physically and verbally nasty on the court, we had an issue with every team we played. The umpires were not interested so we took it up with the league and started communicating with Nathan, well what a waste of time this was. He has now kicked my team out of the league without good reason , and I cannot play on a Tuesday anymore.
So if anyone is thinking of joining this Redditch league then just be careful as it’s very cliquey. It’s certainly knocked my confidence and this is not good for my mental health.