Zizzi Ristorante Reviews 

I'm writing this review immediately after returning home from my night out where I was left genuinely gobsmacked by the service I received at Zizzi's in Cheshire Oaks.

Me and my partner had planned to take our friend on a night out for a nice meal before going to see a movie. Our table was booked at 6.30 and we arrived and were seated at 6.25. I'm used to service where people come and ask for your drinks order around 5 minutes after seating but this didn't happen. We didn't think much in to it and just assumed someone be with us shortly so we started to look at what we fancied to eat.

20 minutes had passed and still no one had been around to take our drinks OR food order. We even tried to order via the QR code and it was saying our table wasn't open/recognised so as a waitress was passing I asked her if we could be served to which she just replied "yeah" and walked off. We assumed she'd gone off to get someone but she hadn't and walked straight back past our table to start making drinks behind the bar.

10 minutes later someone finally came to take our order and if I'm honest, the attitude was stinking. I'm used to ordering starter + main together and then moving on to the next person so after I ordered my starter I asked how she would prefer us to order, "starters first or would you prefer starters and mains together?" To which she just responded back like I was stupid and blankly said "starters".

It got to 38 minutes after being seated (with still no drinks or table nibbles I ordered) where both me, my partner and my friend had decided that if we got to 40 minutes with no service we'd leave. Of course we got to 40 minutes, so I approached [what seemed to be] the person in charge and asked him if he could cancel the food and drink order for table 22 because we were leaving after 40 minutes of no service to which he replied "yeah, sure". I was gobsmacked. No apology, no attempt to understand why, just happy to watch an easy £100 table walk out the door.

As a group we ended up going elsewhere to eat when we also noticed two other parties who were in Zizzi's at the same time as us, queuing for food, too. I've no idea how much money Zizzi's lost out on tonight but I certainly know it was because of the service. If it was heaving I'd be more understanding but there were plenty of empty tables and didn't seem overly busy for a Saturday at all.

Worst restaurant experience I've ever had. Outrageous.

The pizza I had was half the size I had before. Never again!

I went with my two children for lunch at the Bankside Zizzi yesterday. They had run out of kids menus so we were given a food stained one for another table. The app didn’t work so we couldn’t online order. We weren’t offered any drinks so we sat with nothing for half an hour. The food then took an hour to arrive whilst others who arrived after us got served before us. Most of the wine wasn’t available and the children’s starter form the kids meal only had one choice. All the food turned up together so no garlic bread or kids starter before. The kids spaghetti Bolognaise was mainly just spaghetti. I had king prawn linguine which wasn’t nice at all it had a weird flavour. I asked for the bill early as I knew it would take forever. We decided in the end to stand up and put our coats on. It then arrived. We were never asked if we liked our food, I can see why. What an unnecessarily horrid experience, we won’t be back.

We love Zizzi

Yesterday on deliveroo I placed an order for 3 pizzas,one vegan for a toddler with soya and dairy allergy and we paid £40.I phoned 3 times the restaurant at Maidstone to ask for a pizza with only tomatoes as there were no info about allergens for cheese.The person on the phone answered : the pizza is already done.Is it normal saying to a customer 'the pizza is already done' if there is an allergic customer!!!I asked to speak to the head chef and requested to know more about the ingredients to see if my son could have that vegan pizza with that cheese.Finally nobody was helpful,we couldn't give the pizza to my son because of lack of info regarding the vegan cheese.They cannot read ingredients
and cannot prepare food for allergic people.They just Don't bother.We wrote a complaint to the HO,no answered.We wrote a review on Google and they have hidden all the reviews now.There is anything else to say?The other pizzas were disgusting too.Poor customer service,poor management.Does the staff do a proper training on how deal with allergens?They should really close

Zizzi Loughton.
Visited tonight and a very poor experience.
Entrance and welcome. Just poor. No engagement. Restaurant not busy.
Starters … cold but thought ok perhaps the main would be better.
4 eating. Mains came to us separately. 2 cold. One too cold to eat. Returned. Sharing plate of breads didn’t arrive until at least one person had finished. Claim of freshly made pasta was untrue. Complained. One meal removed from bill. 20% off remaining. Didn’t stay for deserts or coffees. On leaving asked to feedback a little to manager. Midway through a very short polite feedback… (not agro at all)… interrupted by staff and the manager started speaking to them. Just poor service, poor food, not worth money. Most importantly an unpleasant atmosphere. We were not the only ones complaining. Prices UP. Quality and service way way down. Go somewhere else is the advice I would give to anyone.
Where is Gordon when you need him.
Zizzi… I would remove the franchise license.
And finally… I have never returned food at a restaurant before.

When arrived at the Zizzi restaurant in Canary wharf, manager was on his mobile phone and I had to wait 2-3 minutes to be acknowledged on the door. Service was very poor and mistakes with food delivery. Supervisor gave my pasta chicken della casa before my starters. No apologies and walked away. My starter pork meatballs was cold and undercooked. Afterwards staffs gave me the same pasta re-heated burnt and extremely dry. No check backs during the meal. It's very disappointing and frustrating the whole experience. Definitely not a place to come back again.

Went for lunch at Gloucester quays on a Saturday.
I have to say, what a lovely place to eat. All the staff in there were lovely, nothing was too much trouble. Happy smiling faces and funny. We could have honestly stayed all day it was that relaxed. Food was just as good as well. Will definitely be returning

Amazing food is delicious real Italian feelings

Zizzi’s at Westfield White City.
I was extremely impressed by the customer service of this restaurant. All the staff were friendly and catered to my needs. They went out of their way to talk to me and my friend and make us feel welcome. We especially was made welcome by Lizzie who was extremely helpful and made our experience worth while. It would definitely be a place to come back to.

Went to the Bromley restaurant last night. The young person serving us was faultless. However, the pizzas were not. I had a three cheese one. I couldn’t find any cheese…..and I looked….and, bizarrely, the whole thing was covered in very sweet caramelised onions which were vile.

Bad food, I cannot believe how much I spent when I can get shop bought food that tastes better.

Our recent visit to Zizzi at London - Central St Giles was a complete letdown. Despite arriving 20 minutes early for our reservation, we were kept waiting additional 20 min even after our reservation time, while a larger group that arrived later was seated ahead of us. The understaffing issues were evident, leading to long delays and subpar service. Our requests for assistance were largely ignored, and the overall experience was marred by poor communication and a lack of attention from the staff. Regrettably, this has been my worst dining experience, and I cannot recommend this place to others.

Zizi's St David's Cardiff. Dining experience overall was really poor. Visited with a table of 11. All had 30% off vouchers. But had to pay as a table... Nobody said anything beforehand.

Sever was rude and poor service. Spoke with Manager and just as rude.

Food was average at best too. Drinks were like warm.....

Won't be going back here again.

On a mobile while cooking food!!!

Had ordered via a popular delivery service and I have to say I was not disappointed. It’s never going to be the same as eating in the Resturant, however the portion sizes were good and I loved it so much I ordered again a few days later. Working long hours it really did hit the spot. Value good, quality good overall very happy. Thank you Zizzi Milton Keynes.

We came to zizzis in lakeside for our anniversary celebration. It was decorated very nicely and had a good atmosphere. A few issues we encountered were as follows: ordered a bottle of wine, didn't see this until after our starters were served. Overall we found the service a little slow and we weren't in any particular rush. Enjoyed the starters. Main was good although there was a fry left in my husband's pasta which was a little disappointing. Dessert was okay, I ordered the tiramisu and the whole top part was completely frozen. I just scraped this off and ate the rest but was not too pleased with this. Overall it was an enjoyable dinner with a few minor issues.

went today with my wife to eat pizza and drink wine on lakeside there were free a few free tables. the administrator came up and said there are only two of you, we are not serving you because we are waiting, maybe a bigger company will come. it was not very pleasant for us! We will not come there again and do not recommend it to anyone!

I was going there at Hornchurch branch after a while, and noticed on the entrance door the poster "we are cashless" so I just didn't go. Cash is king and we need to have a choice. So no Zizzi anymore for me.

Went to Cambridge Regent Street a couple of years ago, it wasn't good.
Decided to give it another try this evening during the Xmas break.
Server asked what drinks we'd like, 2 cappuccinos we said, but no hot drinks were available, even though they were on the drinks menu, same with still lemonade, annoying.
Starters took 40 minutes to arrive, we were given the wrong mains, but this was quickly rectified.
Tried multiple times to get attention as we wanted to pay and leave, as we'd been there 1 hour and 45 minutes.
Then the server said our gift card wouldn't scan, so we had to pay in full with a credit card.
Definitely won't ever go back.
Cannot recommend.