Zizzi Ristorante Reviews 

Sadly not a good meal or service. We both had fish which was very dry & although serving staff were very pleasant, service was exceptionally slow. We didn’t even have dessert as we gave up waiting. Brentwood Zizzi didn’t appear to be very busy at that time either. Doubt we will be going to Brentwood one again.

Zizzi is now cashless... I got caught out today .. no notice on the entrance and only told when went to pay with cash! I will be boycotting these cashless venues... Using COnVID bull poo as an excuse .. it's about WEF new world order cashless and digital agenda! Boycott!!

Food (pizzas) not great. Desserts were feeble compared to the advertising photos! Service very good though. Lancaster.

£20 service charge put on the bill which wasn’t noticed until after paying. Very poor practice on an overpriced meal.

Nestled in the heart of the Coventry city, Zizzi offers great experience. From the moment you walk in, the friendly staff makes you feel right at home Im going there so often that it became my favorite place.

The menu at Zizzi is good, variety of Italian-inspired dishes never lets me down. I couldn't get enough of the Rustica Primavera Pizza, bursting with seasonal veggies and gooey mozzarella, and the King Prawn Linguine, a flavorful blend of prawns, garlic, and chili in a rich tomato sauce.

And Zizzi's prices are surprisingly reasonable, making it accessible to all without sacrificing quality. And the attentive staff ensures that every visit is nothing short of exceptional.

Thats definitely one of the best places in Coventry

Bexleyheath
Been before had pork belly again for main ,only this time it was so thin it looked like it had been sliced length ways to make it go further.
Tried to use £300.00 worth Zizzi voucher which would not work . Had to pay by debit card.

Being Italian and a chef for over 25 years, I have had my fair share of Italian food. This is NOT Italian food. I upgraded to the £20 lasagne because the pictures looked appetising. What I was actually served was half an ice cream tub of slop . No seasoning, hardly any pasta and no body or meat in the sauce . Brother ordered spaghetti bolonese, the pasta was mush . It was cooked without any salt in the water. The sauce was so boring, absolutely no seasoning and watery. Courgette fritters 100% frozen , unlike in the pictures. So basically they are conning you. In response to my review zizzi have offered me an £8 voucher to use on my next order . I must decline this offer. There is no way I am going to pollute my digestive system with your slop. This was not a chef having a bad day . Anyone who would allow "food" to leave the kitchen in that state obviously does not care about their customers. You are in the hospitality industry, your only job is to give customers a good time. It's not rocket science. The whole brigade needs looking at , but especially the alleged head chef .

Just been the zizzi at Liverpool one with my parents, worst service ,could tell food has been sitting in the kitchen and then warmed up to be served to us, could have made better at home, I had to ask for parmesan it wasn’t offered , nobody came to ask how the food was , all the staff were all stood around talking not very attentive at all , won’t be attending here again and I like zizzis a lot but this has put me off going to any others now.

Having enjoyed many a lunches in the Basingstoke branch we were very disappointed today. At no point were we alerted that there would be a long delay in serving the food, but when we asked to pay for our drink we had, we were told as a matter of fact. Just walk out and do t worry about paying.
No apology or explanation. Can only assume an incompetent kitchen or management or both.
Will be a long time before returning

Haven't been to Zizzi for years. Sadly my Pizza wasn't as nice as it used to be, and it was massive. Too big almost to manage (oval), but it was enjoyable!
However my main disappointment is that when the bill came they refused to take cash. What a disappointment. Zizzi, have you read George Orwell's book 1984? We are becoming a cashless society and it is scary. I am angry I didn't have the freedom of choice to pay cash. That has been taken away from me. By being forced to used a Credit/Debit card, we leave a trail of where we've been and what we've spent without the freedom to choose. Sadly, I won't be going there again, unless Zizzi, you change your policy.

Great service from Beckenham manager , Ben. My daughter’s king prawn pasta was totally delicious, as was our baked cheesecake. An error occurred with my order but the manager dealt with this in a way that I was more than happy with. A very professional and personable member of staff. Thank you

My partner and I ordered a takeaway of 2 plates of pasta and I can honestly say it was disgusting. A disgrace to have the word “Italian” under your restaurant name. The pasta was dry and the sauce was tasteless. Genuinely felt like you just packed 2 boxes of leftover pasta that you had from people dining in the restaurant. One of those meals where you feel sh*@ after as you feel you wasted a meal when on holiday. If you’re going to call yourselves Italian, learn to cook pasta properly first. I don’t mind spending money on good products, but don’t give me 2 disgusting pasta dishes for £17 each and think you’re going to get away without a negative and honest review. Sort yourselves out before offering a takeaway service.

We have just been out to celebrate my daughter's 20th Birthday at Braintree.
Excellent service from Molly, always very cheerful and aseritive.
She really is a credit to your company.

Food nice ! But the manager is shocking !

Cheshire oaks
Poor service, long waiting time. We waited an hour for starters which didn’t all come together, so we had finished before rest of party were served. We then waited a further 45 minutes for main, which again didn’t come at same time for everyone. We had to keep asking when our food was coming. They said they were short staffed although the restaurant was only half full
The food was poor quality and nothing like the photo on menu. The rainbow lasagne was just a few sheets of pasta sandwiched with poor quality pesto.
Cleanliness was very poor, floor and table were ‘sticky’. There were puddles of spilled liquid on the floor

Terrible food, out of 6 people 4 of us had cold food and had to send it back. Poor customer service. Will definitely not be returning.

Zizzi St Giles
Staff were very slow. Asked several times for glasses for our water jug and ignored, had to ask for cutlery few times.
My prawn linguine had big pieces of napkins in the dish. I did not finish the dish. I didn't want a replacement. They removed it from my bill but thats all. They made no effort to apologise properly or made no effort after they took the dish away. The service was bad and slow. It was my son's 16th bday and I told them. I thought they would make a little fuss after the issue eith my dish, but not as much as a happy birthday or little trest as a way of apology for spoiling mh meal. Didn't as much as say goodbye,thankyou, visit again when we were leaving. We were the last ones in the restaurant. Will not return.

Went to zizzis Gloucester quays for partners birthday, asked online for a booth, server was really loud and rude to us to the point other diners commented. We were sat down on a dirty tiny table when there was a booth free, we got up and left to another restaurant with polite staff. We used to go every month, pleased they're losing our custom. Complained online as usual no reply, what's the point in having a complaints portal?

Food was very nice BUT mistakes were made. One pizza was sent out incorrectly which was rectified within 10-15 mins by which time the rest of our family had almost finished. OK mistakes happen so we were willing to ignore this even though the step son was annoyed and hungry.

We went on to order puddings and again a mistake was made with the step daughter’s order and had to be taken back and redone.

Can’t fault the food but the service wasn’t the best.

Asked for some form of reduction in the bill however small but this was declined with the reason the order was rectified. This was very disappointing given the experience was impacted and the enjoyment of an evening out was tainted to some degree

We have visited this Zizzi (Newport - Wales) on many occasions and after this recent visit we will most likely visit a different venue in future.

Food Quality 4/5
Service 2/5
Customer Service 1/5

I'm writing this review immediately after returning home from my night out where I was left genuinely gobsmacked by the service I received at Zizzi's in Cheshire Oaks.

Me and my partner had planned to take our friend on a night out for a nice meal before going to see a movie. Our table was booked at 6.30 and we arrived and were seated at 6.25. I'm used to service where people come and ask for your drinks order around 5 minutes after seating but this didn't happen. We didn't think much in to it and just assumed someone be with us shortly so we started to look at what we fancied to eat.

20 minutes had passed and still no one had been around to take our drinks OR food order. We even tried to order via the QR code and it was saying our table wasn't open/recognised so as a waitress was passing I asked her if we could be served to which she just replied "yeah" and walked off. We assumed she'd gone off to get someone but she hadn't and walked straight back past our table to start making drinks behind the bar.

10 minutes later someone finally came to take our order and if I'm honest, the attitude was stinking. I'm used to ordering starter + main together and then moving on to the next person so after I ordered my starter I asked how she would prefer us to order, "starters first or would you prefer starters and mains together?" To which she just responded back like I was stupid and blankly said "starters".

It got to 38 minutes after being seated (with still no drinks or table nibbles I ordered) where both me, my partner and my friend had decided that if we got to 40 minutes with no service we'd leave. Of course we got to 40 minutes, so I approached [what seemed to be] the person in charge and asked him if he could cancel the food and drink order for table 22 because we were leaving after 40 minutes of no service to which he replied "yeah, sure". I was gobsmacked. No apology, no attempt to understand why, just happy to watch an easy £100 table walk out the door.

As a group we ended up going elsewhere to eat when we also noticed two other parties who were in Zizzi's at the same time as us, queuing for food, too. I've no idea how much money Zizzi's lost out on tonight but I certainly know it was because of the service. If it was heaving I'd be more understanding but there were plenty of empty tables and didn't seem overly busy for a Saturday at all.

Worst restaurant experience I've ever had. Outrageous.