Zizzi Ristorante Reviews 

A good start the starters were served quickly and they were nice.. But after that... Well... Really the worst service we ever had.. Zizzi in Bedford is a Never again... We waited for about an hour to get 1pizza and a bowl of pasta for our little boy. Restaurant was not even busy.. No way we are coming back.. Terrible, two or three people in the kitchen and 4 serving... In the end we were given a bill of around 79£.. No coffee, no desert nothing else and the waiter gave us the option to give a tip either by credit card or cash saying cash is better... I worked in restaurants before but I have never had the courage to talk to a customer like that.. Anyway.. We paid, gave no tip.. AND OUT OF THE DOOR...

The waitress asked how many, 2 we said, she grabbed some menus then immediately walked off. She could be seen ranting at the chef, then at another waiter, then she walked into an office and could be heard ranting some more. Left us there. She finally came back and trotted us to a table.
Ordered starter main and side salad. Starter was cold, forked into the salad and deep from within the salad a long black hair was being pulled out with the salad. They just about "bovered" to take it away and get a replacement. replacement that was thrown together. The food was the worst ever served to us in a Zizi. Place is going backwards fast. Pity they used to be the place to go

We all had a great experience at our lunch today. We initially just stopped off for some coffees and drinks but ended up staying for lunch because we were having such a good time. Jodie was our waitress and took care of us all day, no matter what we needed or asked for. She took her time to talk to us, smiling and joking the whole time. I cannot fault the service, she was attentive and a pleasure to be around, and the food and drinks were great too. Would recommend to all. Thank you for taking care of us!

Table booked for 2. The staff were polite and attentive. The food however was another story. I ordered the cheese fondue dish, it arrived, on presentation it looked great, but as I started to bite into the bread it nearly broke my tooth, not wanting to appear rude to my guest, I pretended everything was OK, but then I saw her trying to cut into her bruschetta and she was having real trouble! She said to me ' I can't cut this bread it's so hard!' Obviously the bread was stale... would not recommend Zizzi at all.

Visited the Telford restaurant on Saturday. Whilst the food was lovely we were absolutely shocked to see that wine was being poured back into the bottle by a member of staff. When alerting the manager she confirmed that she was aware of this and could confirm the wine had not been touched by other customers.
The glasses had been delivered to the table but for some reason we're returned to th bar area.
This was raised with Zizzi head office via email who have yet to acknowledge my concerns about cross contamination.
As a family of four adults, we shall not be visiting our local or other Zizzi restaurants again and have concerns regarding their practices.

4 of us went to Zizi's at Whitstable earlier this year on Sunday 9th June, our table was booked for 7.30pm. We were greeted by Theo who showed us to our table; he was also to be our waiter for the evening. Just to take you back a bit to 2022 when we were last in Whitstable for a short break with the same friends. We went to Zizi's then. On our arrival there were some 'Nibbles' on the table that we'd never seen before on previous visits; so I took a couple & they were so delicious that I just couldn't put them down! When the waiter came over I told him how nice they were & he kindly bought me some more; they also disappeared no sooner than they'd arrived!! We went on that evening to have a really lovely meal with the best service & as we were leaving our waiter then presented me with another bag full to take with me... it just made my night! I was really looking forward to going to Zizi's back home but honestly ...I don't know where the time's gone but we actually never made it back until..... Fast-forward to this year & we're back at Zizi again but this time ...Ho Hum... there were no Pasta Bites to be seen. When Theo came over to us to take our drinks order, I just had to mention my disappointment at the fact I could not see any of those adorable Pasta Bites.... "It's Okay" came the reply... "You'll get some free with your first Drinks order". My happiness was restored as I told him about our last visit. Well, our evening continued, with, once again the best service, best food.. in fact, the food was so delicious from start to finish. Theo was & is absolutely, a really great guy, being both polite & attentive; & with a warm, friendly personality. I once again, left the restaurant very happily carrying my very own bag of Crispy Pasta Bites!!! I promised Theo I would give him/Zizi a great review on returning home & here we are several weeks down the line when I told myself this morning to just get on with it!!! So Theo, I really hope you'll get to see this review cos you absolutely deserve it. Good Customer Service sometimes seems to be very short lived in these times which is such a shame. I hope you'll still be there the next time we're back in Whitstable. Please stay as lovely as you are because a warm smile combined with amazing service goes a long, long way. With very best wishes, always x

Karly was fantastic, made us feel welcome and nothing was too much trouble. Her service was impeccable well done on hiring such a fantastic team member zizi , we will return because of the high standard of service we received

We celebrated my husband’s birthday at Zizzi Hornchurch on the 15th July and was served by Khamar who was attentive, polite and friendly. The food was delicious and an enjoyable experience for all.

Excellent service from waitress and Jason.

Just had dinner at Gunwharf & Darina was a fab host - from our drinks & starters to making us feel relaxed & had fun/banter til we paid the bill. Great meal & food too - lots of (hard) choices! 👌🏻

Earls Court. Slow to greet and be shown to a table. Not really busy, but slow to take our order. We were just about to walk out. Ordered lasagne a pork belly plus 2 large Nastro Azzuros. Drink came with very small glasses. The lasagne was lovely. The pork was far from the advertised crispy. Sent it back for a crisping. Epic fail. Could have walked out again but stayed and ate it. Electronic device to show bill and no receipt offered. They also failed to advertise the zizzi rewards. They’re usually so reliable.

Zizzi in Chatham Dockside is a must visit! I absolutely love Italian food, but the high gluten content causes problems for me. Zizzi’s menu allows me to enjoy all of my favourite dishes gluten free! The food and service here are outstanding. We have eaten there twice since they opened at the end of May and will be regular visitors.

Visited Zizzi High Wycombe for Fathers Day. Food and service was excellent!!

Rude manager / to customers a staff.absolutely no autentic food from italy. We will never ever comeback

Staff were friendly and happy. Unfortunately the garlic bread was overcooked and hard. The calzone pizza was filled with mushy mashed up looking food, rather than meat etc. The lasagne portion was small and also had a strange twangy taste, which was quite unpleasant. Presentation of the meal was lacking and looked unappetising. Usually we love a visit to Zizzi's but the quality of the food has definitely gone downhill. I don't think that we'll be returning. Very disappointing. I think Zizzi's need to re-evaluate the quality of the food that they are serving, especially considering the price that they are charging.

The only positive I could say about this visit to Zizzi's is the staff were friendly and did their best to provide a good service.
The food? Absolutely awful and expensive. My partner chose a pasta dish that was as bland as you could possibly get. Furthermore it was more expensive than an authentic Italian restaurant within the same area.
I had a pizza. Again hugely overpriced. The base was ridiculously thin, about the same as a crisp, and because of this was difficult to cut without crumbs flying all over the place.
One large beer, one starter and the two awful mains came to just short of £70!!
We will never be eating in a Zizzi 'restaurant' again

Amazing customer service from Rob. I had a problem with a voucher, which tecnically had expired. I mailed customer service and he got back really promptly and sorted everything out. We plan to use this in the Brighton branch with their good food and friendly staff.

Absolute awful customer service. Went at around 8:15 with a view of many empty tables asking if we could eat there. We were told no, and when asked why the staff said we don’t have enough people working so come back in half an hour. We asked if we could sit for a drink for half an hour then eat and they declined this offer. We came back at 8:45, were blanked for 15 mins until exactly 9 when someone said the kitchen was closed. They refused to serve us.

We went out as two families, one of the families had two small children. They were going to use vouchers. Since we arrived as a group we were told they could not use them. Had we arrived separately this would not have been an issue!? Service was extremely slow despite lots of staff. To add insult, upon paying the bill we found we had also been charged an additional £1.50 for a replacement cup of squash after my autistic grand daughter spilt her drink. Whatever happened to good old customer service!! Will not be visiting again.

It was a total nightmare going to Zizzi Sevenoaks on Friday 17th May 2024, I arrive at the restaurant with my son and another two adults total number people four at 9.40 pm considering the closing time is 11 pm. To be told that they will not offer a table due to they had no chief to cook the food this is an hour and 40 minutes before closing time. We were then told we can only have takeaway menu which was weird and baffling because I would make the assumption a takeaway meal will still require cooking and preparing. The manager become aggressive and argumentative this was very uncomfortable because the two ladies who was with me began to feel very nervous. This whole situation could be seen by the internal CCTV Cameras.

When I address my concerns to the manager he then decided to offer us table my son and the ladies then decided that they were not comfortable due to attitude and behaviour of the manager.

I have since tried to telephone the head office of Zizzi (020 7535 4052) on numerous occasions to address my concerns and have not been able to get anybody to answer the calls I have telephone the main office over 5 times do feel free to try to call the above number yourself. I have even telephone Zizzi in Sevenoaks and been promise a call back which has never happened.

Hopefully someone within Zizzi will give me a call back or email