Zoomcar Reviews 

Hi,
Like many other people I came to know about zoomcar which lets you host their car on rental. I had heard about zoomcar before and thought it’s a known brand and expected that it will be good to try this concept and ertiga is my family which isn’t daily used so I planned to host ertiga on zoomcar.
Initially it was working fine and then I got exposure zoomcar customer support which was working through chatbot which has very limited and than I came to know that host cant speak with customer care there is no call center.
Adverse effect of this kind poor customer support I have seen in first week of May. Around 9pm on 7th May, Vehicle was give to a guest for a zoomcar ride and around 9am on 8th May, I was informed by guest that there is some issue with clutch of my car and it is not in driving condition, so he has informed zoomcar and leaving my car as per instruction of zoomcar. Their was no information from zoomcar how this situation will be managed. I had spent whole day (8th May) with zoomcar trying to ensure that vehicle moves to workshop but its didn’t happened and than I had tried the same on 9th May , I had tried to explain on mails and contacted readyassit (zoomcar vendor) for movement of my car to workshop almost every 30 to 40 mins. It was very difficult time for me since the vehicle was lying unattended for more than 24 hours. On 10th May, I started getting calls from people where vehicle was standing unattended for so many hours and they have asked me to move vehicle from location immediately else they will file police complaint and vehicle will be ceased. Till that time it was more than 48 hours and still vehicle wasn’t moved by zoomcar to workshop. Just imagine my situation, my vehicle costing lacs of rupees are lying unattended on the mercy of zoomcar. Finally I took support from Maruti onraod service and vehicle was moved to workshop with in 1 hour.
Finally when zoomcar people called and when I explained the situation they assured me that my issue has been escalated and I will get all support from zoomcar now.
So now the situation is that I have paid repair cost of my car and zoomcar isn’t responding on my request of payment of repair cost even after many reminders.
On otherside zoom car had paid Rs. 6,852 for this trip (Booking Id JPSNJJ3J0) and they have issued debit of Rs. 22,089 in weekly payouts from 6th May to 6th Jun 2024.
Hence zoomcar has left my vehicle unattended for more than 48hours than didn’t paid for repair cost till now and issuing debits in weekly payouts. Which is quite unbelievable. I doubt if any person who owns a car will be ok with zoomcar for this kind of situation. So far there is no resolution on Ticket ID: 2002103 & 2008916, which gives clear impression that it’s a biggest mistake to trust zoomcar for hosting your car. So please never ever trust zoomcar for hosting your car because they don’t have proper ethics and system to deal with car owners.
From :
Nutan Singh
Delhi

I have been using zoomcar for quite a number of years. Their services have deteriorated continuously over the period. My recent experience has been nightmarish. The worst part is they don't have any customer support. You can contact them only through some limited chat options to which they say they will get back within 24-48 hours, regardless of how urgent it is. It is the same for even zoomcar hosts! This time when I was booking a vehicle, On the day of my travel, I had to book 4-5 vehicles as everytime I booked a vehicle and called the host, the host said that the car is not available. They didnt have any option to cancel my booking or to show that their vehicles are not available. We pay for insurance but the host doesn't have any option to claim for any damage. Several cars are not in condition which zoomcar actually claims to have. And u learn all these things after paying for the vehicle and when cancellation will coat u large some of money. There are several other reasons. Cannot write so much. I have vouched to myself that NO MORE ZOOMCAR.

Worst, fraudulent company with no proper on call assistance, if you love your car, please refrain yourself from these companies. I am still waiting for my car to get repaired from past 9 months, still no action has been taken.

The worst company ever .. no customer service.

Bulls*** car renting app, if you write on the social media, it issues a refund rest all people are fools.

I also booked zoomcar, could not authenticate through their app, tried reaching to their customer care but could not, and lost 50% of my money, will never ever use this app and told all my companies colleagues not to use this app.

I booked a Maruti Suzuki Baleno, blue color with registration no. KA02MQ0826. My trip was supposed to start at 10pm on March 28, 2024. Around 9:45, the host Nagesh called me and asked me when I will reach to pickup the car. When i said that I will reach around 11pm as I had some work to finish before leaving, he started shouting at me that I cannot pickup after 10pm and that he will not give the car to me after 10pm and that the booking will be cancelled. Then he said that he sent me an OTP and he needed it to start the trip or else the trip will be cancelled. I fought with him at first saying that I don't want to give him any OTP as in my past experience with zoomcar this has never happened to me. But he started threatening that the trip will be cancelled and he cannot give the car to me so late. So after much fighting I gave himt he OTP. Around 10:06pm I received a message from zoomcar saying 'We have cancelled the trip as per your request'. When I called the host and asked him if he cancelled the trip he said that it was cancelled by Zoom car. Clearly he was lying. I also did not get any refund as the trip was cancelled very late. I lot around Rs 9000/- because of this fiasco. I am writing this as a caution to zoom car customers.

Booked a car and they won't let me pick it up because they don't accept my license or passport.
There is NO customer service. No phone, no chat, no email, nothing.
Won't refund me either. I really, really, really hope this company gets sued big time!

Oh, and the email that Trustpilot sends them emails on actually doesn't exist. So they not only don't get our emails, but also TrustPilot's emails.

I rented a Renault Triber from Delhi airport for a week, expecting an automatic transmission (AT) car as listed. However, the host, Mr. Prem, provided a manual transmission car instead. This deception has been noted by multiple other users in their reviews of the host. It is concerning that such dishonest practices persist on Zoomcar's platform. If Zoomcar values its reputation, immediate action should be taken to blacklist this host. Attached are my review and those of other users, underscoring this fraudulent behavior.

The worst Host experience, my car got an accident I was trying to repair through zoom car but I am not able to contact customer care through calls/ chat. For damage repair they need email copy, but I am not able to register my email. worst service,worst experience. I don't recommend for car hosting/rental on zoom car.

The offers shows while booking that vehicle drop and pickup at airport is free. While I called the host he refused as he didn’t opt for it. Therefore I had to cancel it within couple of mins. And they refused to refund a single penny in couple of mins for their own fault. To me it is cheating and classic case to go for consumer court for justice!

**Review of Recent Car Rental Experience with Zoomcar**

My recent experience with Zoomcar left much to be desired. Upon arrival to pick up the rental car, it was nowhere to be found at the designated location. The host informed us that the vehicle was unavailable due to tire replacement, indicating poor maintenance practices. Despite reaching out to Zoomcar for assistance, we were directed to raise a ticket, which unfortunately went unanswered for three days, highlighting a severe lack of customer service.

Interaction with Zoomcar's call center proved equally futile, with agents unable to provide any meaningful assistance beyond stating their inability to help. False claims about the car's availability further eroded trust in the company's integrity, as discrepancies between agent statements and the app's information became apparent.

Technical issues compounded the ordeal, preventing us from extending the rental period, subsequently subjecting us to exorbitant surcharges at triple the hourly rate. Zoomcar's adherence to policies, seemingly crafted to absolve them of accountability, only exacerbated the situation.

The inclusion of a blacklisted FASTag resulted in doubled toll charges at every plaza, further highlighting the company's negligence in ensuring a seamless rental experience. Attempts to address these issues with both the host and Zoomcar were met with evasion of responsibility, leaving us stranded without recourse.

The vehicle's poor mileage, averaging only 10km per liter, added to our dissatisfaction. Despite our grievances, the host remained unresponsive until prompted by our departure from the agreed-upon fuel level. Their reliance on intermediaries further hindered resolution efforts, as neither the host nor their representative offered meaningful assistance.

In conclusion, my inaugural experience with Zoomcar was overwhelmingly negative, leading me to unequivocally advise against patronizing their services to friends and family. The company's disregard for customer satisfaction, coupled with systemic issues and evasive practices, tarnishes their reputation as a reliable car rental aggregator.

Worst company, useless, irresponsible service. Bloody people, Cannot call customer care or talk to anyone.also cars are in worst condition and we cannot even open car lock . Without opening how can we drive the car? Waste of time..faced this issue while I wanted to attend an important function..cars are full of dents and scratches. Worst rental company

Car delivered was very dirty and customer service did not respond on call. But on chat with customer service they assured refund for the additional cleaning expenses. Not only did the whole process waste my time but the reimbursement was never processed and customers service is not responding even on emails.

The worse service ever , they change me 5tims more using service. I was only used 1time 23:19 24/12/24
Pending transaction was rejected, because I released how much they stolen from my account. I'm still waiting for refund weeks without response. Don't download app Zoom Cars is Scam they will take money for registering App and much more after. Don't use this Zoom Cars , Scam Services

Horrible experience DONT USE ZOOMCAR - made an expensive booking, host did not respond at all and did not pick calls, zoomcar doesnt have a customer care number and the app is pathetic, the chatbot is horrible and for no fault of mine deducted cancellation charges when the owner is at fault. Will never use or suggest their services

The person Mr.Madhan who has provided me the car i20 sportz bearing number KA 20 MD 0364 on 11th Jan in Mysore,through zoomcar app booking has looted an extra amount of 11,700 from me for 2 small scratches one on the front bumper and the other underneath the rear door( I am having the photographs of same)..stating he is going to provide me the bills so that I can get the refund as I had opted for car insurance as well during my online booking....but the guy didn't provide me any bill nor answered any of my calls and messages....very disgusting!.....the zoomcar doesn't have any platform to discuss directly with the customers through their application...only a teleprompter comes...vomits the feeded data and goes back..

First things first. Before I wanted to be a host, I had queries which I wanted answered. So I looked for a helpline number. Surprise surprise. Does not exist. Asked me to download the app and chat with them. But to chat, one needs to share all the car details. Why? I’m still inquiring. Why should I share personal information with a company I may not want to do business with? Irrespective, I do it. And then still no help. It’s the worst. As a customer and a host. Don’t go to a business so unethical they cannot even help you. Now, I am trying to delete my account. But cannot. My car is listed without getting any information from zoom. It’s terrible.

FRAUD !! FRAUD !! FRAUD !!!
Worst service and support. It's fraud company. My car broke down in trip and is in garage from 3 months. And now they are denying to repair because repair expenses is 50k above. Fraud company... They never contacted or replied to any ticket. Tyre and Battery is new, due to this delay it might got damaged already.. Garage also stole original parts of car..
Very pathetic and non sense service.
Who will bear this expenses. Fraud.. Fruad... Fruad.. Company.. Don't let your car or hire from Zoom car

I hired a vehicle in Delhi through Zoomcar (my first time) to drive to Dehradun. However, before travelling, I admit I did not check in the boot that the spare tyre was in good condition, trusting that the vehicle owner gave me the car in good working order. The car had recently been in an accident (so I was informed by the owner), and the right rear panel and lights were damaged. I did take video footage of the vehicle before my departure.

Upon arrival at my destination (300km away), my friend noted that the right rear tyre was one of the small emergency tyres and was not in good condition. When I checked in the boot for the spare tyre, I found that the spare tyre was damaged beyond repair. I phoned the owner, who told me I would have to put the invoice through Zoomcar if I bought a new tyre. Ultimately, I paid cash for a secondhand tyre as the small emergency tyre was also in a poor state of repair. I was told by the tyre repair guy that I should not be driving on it as it could blow at any time.

So, I paid cash -- and sent a photo of the transaction to the owner, who point blank refused to give me back Rs1,000 and again maintained that I had to go through Zoomcar.

When I returned to Delhi and met with the owner, I told him he was irresponsible and risked my life by giving me an unsafe vehicle to drive. He blamed me and told me it was my fault for not reading the Zoomcar policies and that I should have checked in the boot before taking the vehicle.

Secondly, I delivered the car at 9pm BEFORE the 11pm drop-off time indicated in the booking. I have now found a notice that I have to pay an "Unapproved Extension Fee" of Rs590.

There is no way to contact any help - as it keeps defaulting to the "Unapproved Extension Fee" payment page, of which there is NO extension fee because I returned the car at 9pm. However, the "completed" section on Zoomcar indicates that I returned the car at 1115pm, which is untrue, and only the owner could have put this time. I have requested that he amend it, but this has not happened to date.

There is nowhere to lodge a formal complaint against the owner for knowingly giving me a vehicle with an unusable spare tyre and for refusing to refund the Rs1,000 I had to pay to replace the dangerous small emergency tyre.

This was a dreadful experience, primarily because my life was put in danger by a man who was more interested in making Rs14,000 than caring about the safety of his client.