Zuri Furniture Reviews 

I am an owner/operator service technician doing leather repair. I was contacted by a customer of Zuri Furniture. The customer’s shipment - a leather sectional - had been damaged during delivery. The customer put me in contact with Zuri to arrange for payment before work was started. Their customer service person gave me the go ahead to perform the repairs and send the bill to Zuri. I performed the repair and sent the invoice on July 6. Being a small business I require payment upon completion of work, as clearly stated on my quotes and invoices. I inquired weekly by email concerning payment to their customer service, and have received no response for 2 months. I hope this company is better to their customers than they are to their vendors. I DO NOT RECOMMEND Zuri Furniture.

I've been trying to either return or receive a credit for an office chair I purchased that doesn't work for me and it's taking far too long - almost a month - to resolve this and it still isn't resolved. I'm super disappointed in their customer service. I wished I'd read Trustpilot before I bought the chair. If I had, I wouldn't have bought it.

UPDATE: Before purchasing the office chair (Gates Executive Leather Chair) I spoke to a salesperson over the phone and asked if they would allow me to return it-assembled- if it didn’t work out. They said yes, I could. (Amazon had done this in the past and of course it’s so convenient for the customer to just roll the thing to someone who loads it onto a truck and you don’t have to take the chair apart!) So, I made sure before I bought it that I could do this and they assured me I could.

Well, the chair didn’t work out for me, particularly because when I reclined, I was nearly horizontal and it strained my neck and I couldn’t get comfortable. So I asked to return it-assembled-and they wouldn’t allow it. It cost $200 to send it to them unassembled in a box. And, I wasn’t about to do that. They gave me a $75.00 return on a $647.00 chair. Yeah, I know, but it’s over and I wasn’t in the mood to fight for more. I gave the chair to someone who is just starting their own business and needed it and am more than good with that. It was an expensive lesson to learn, but I won’t repeat it.

Next time I’m going with a La-Z-Boy Delano. At least I know what I’m getting.

Zuri staff are polite and kind, but the company is totally unresponsive. I ordered a dining table and chairs in mid-August and realized when I called about delivery that the items (as a set) would not be available until mid to late October. Of course, this was an unacceptable timeline because I needed a place for my family to eat. I asked for a refund because I went and purchased a set that could be delivered the next day. I spoke to Holly who said she was processing my refund, but this did not occur. Holly or the other staff have not returned any calls or emails; even though Holly said she would process. I WOULD NOT PURCHASE ANYTHING FROM THEM. Their follow-up and follow-thru is horrific. I have filed a BBB complaint to assist resolve this issue and to document my experience. I provided the company notice and time to respond and they simply have not.

I purchased an executive office chair. It worked great at first, but it unexpectedly broke at the base. I went crashing to the floor. I wrote the company to ask about replacement parts and never received a response from customer service. Now I am stuck with the top of a massive chair, the time and money for physical therapy, and the cost of a new chair. I have serious safety concerns with Zuri's product quality.

I rarely write bad reviews. What makes this so frustrating is that we’ve bought a ton of furniture from Zuri over the years and always loved their stuff.

Unfortunately, our recent order of the Vortice Sideboard (#329359) was a total disaster.

It arrived damaged, and the more I unpacked and put it together, the worse it got. There were scuffed and chipped panels, messed-up paint right on the front, a ruined back panel, and to top it off, every single adjustable shelf was missing.

I took photos of everything and reached out right away. At first, customer service offered a small credit or a single replacement panel. But as I kept working on it, I realized the damage was way more widespread. I sent over a master list of all the issues along with updated photos.

Then… sparse if any communication.

Honestly, the ghosting is the worst part. Things get damaged in transit—it happens. But a good company steps up when things go wrong. As a loyal, repeat customer who has spent a lot of money with Zuri, I expected basic communication and a genuine effort to make it right. Instead, I’m stuck with an expensive, battered sideboard with no shelves and zero help.

I’ve been patient and polite throughout this whole process, but being ignored is completely unacceptable. It really changes how I view a company I used to recommend to everyone. I hope Zuri steps up and fixes this. If they do, I’ll happily update this review to reflect how it was handled.

I would give zero stars if available. The company lied to us. Ordered bedroom furniture from different sets and the told us color of leathers would match. They did not! Even the delivery company told us it was wrong . They refused to give us money back unless we paid for the return of items even though it was totally their fault. Don’t use Zuri Furniture . They are liars and cheats!

I’ve been using Zuri for over 20 years and always have had a great experience until now. This has been the worst retail experience I have ever had. Paid for furniture in May including white glove delivery that has not arrived as originally expected in late June. Had to cancel delivery of cocktail table and end table as it was never loaded on truck with coach that was ordered. Couch was delivered with wrong chaise and correct chaise was not delivered so asked for coach to be picked up which still has not happened. Almost 4 weeks of no response. Total lack of respect as a customer. Impossible to get answers and the lack of communication is unacceptable. CAUTION TO ANYONE CONSIDERING PURCHASING FROM ZURI.

Bought a sofa for over 3k. One of the seats on the couch is broken and will not stay upright, it’s unusable. After waiting 10 days for them to schedule service to repair it I was told today that they don’t perform and repairs in my area so it’s up to me to figure out how to find someone, schedule it and pay for it myself. Let me tell you something, stay as far away from this company as possible. The furniture is junk, the customer service is non existent and I just spent 3k on a couch I can’t even use and was told to figure out how to fix it myself. If there was a way to give less than 1 star I would. This couch will be on my front lawn for the garbage men next week. To the people at Zuri who think this is in any way acceptable, get a clue, I’ll be leaving reviews like this every place on the internet I can find. Save yourself some money and aggravation and don’t buy a thing from these swindlers

Poorly constructed furniture made in China. Almost every piece arrived damaged, and even months after my purchase, I'm still waiting for replacement parts. This has been the worst furniture purchase I've ever made.

The customer service has been terrible, and the product quality is even worse. I saw the negative reviews before ordering, but it was the only desk I could find that fit my needs. Ignoring those warnings was a big mistake. I would not recommend this company or its products.

I've had Zuri bar chairs since 2017 and the fabric is coming apart at the seams after almost no use. Zurich offered to replace at a 10% discount off current price which is sooo cheap of them. BEWARE, their materials are inferior.

I ordered a bed in November. They keep pushing the date back each time I contact them. It's now almost the end of April, and I've yet to areceive my bed. I've asked for a refund and their response was we'll contact you on Monday. I am beyond pissed!!! DO NOT BUY FROM THIS COMPANY!!!

It took almost 6 months to get my 3 bar stools. They kept telling me they were back-ordered, but the dates kept getting pushed out. 1 arrived damaged in a beat-up box, but they did replace it for me for free. Customer Service was very slow to answer, but friendly and professional otherwise. The stools themselves are quite nice.

I ordered an office chair in December and for some reason the delivery was delayed. I reached out to customer service, and they could not figure out what was wrong. January 19 I finally decided to cancel the order. I then went to Amazon to try to order the chair. After three weeks I got a message saying "order canceled by seller." I called customer service and they had no answers. I can't tell you about the actual chair, because I never received it. It's now February 10, and I have no chair. Terrible customer service and very disorganized.

I purchased a Ford Adjustable Height Desk (Order #) in December 2024 for approximately $3,500. From the moment of delivery, the desk has exhibited a loud and disruptive mechanical noise during height adjustments.

For a piece of furniture at this price point, you expect premium quality and a functional motor. Instead, I have spent the last six months in a cycle of ineffective "fixes". Working with their support and escalations teams has resulted in:

Multiple technician visits that failed to solve the problem.

Replacement of major parts, including the desktop and the metal legs, yet the clunking/mechanical noise persists.

A fundamental motor or structural defect that Zuri seems unable or unwilling to actually repair.

The most frustrating part of this experience was the breach of trust. Zuri previously agreed that if these part replacements didn't work, they would consider a full desk replacement. Now that the repairs have failed, they have reneged on that promise, refusing a replacement or refund and offering only more of the same failed repair attempts.

I am now left with a malfunctioning, high-value desk that causes daily disruption. I have been forced to escalate this to my credit card company for a chargeback and file a formal complaint with the Virginia Attorney General.

Bottom line: If you are looking for high-end furniture, look elsewhere. Zuri does not stand behind their products, and their "warranty" is a six-month delay tactic designed to avoid taking responsibility for defective merchandise.

Ordered eight chairs. Four arrived in decent shape and forward out of spec by fabrication in QC or damaged, including multiple legs out from the box when they arrived. This was in June 2025. They offered to replace the damaged chairs. With ongoing delays and excuses. No chairs for holidays. Latest update is January 2026 delivery. Now returning the 4 original chairs and customer service said that 30 days return date has passed and they won’t be able to accept the return (will be submitting written evidence that Zuri directed us to keep the 4 while they were trying to fix the rest of the order). Would not buy from Zuri again.

If I could give them zero stars I would. I haven’t received my furniture yet and I ordered it 3/4/25. It’s now 9/30/25… they said my furniture would be here in June, then changed it to July and then said last week of August or first week of September. They never called, emailed, or attempted to contact me to let me know when I would be receiving the furniture. They keep sending me advertisements for their big sales and their promotions, almost every day!! However, not one email or phone call?? I’ve contacted them several times and I believe I’ve been more than patient. I would never recommend anyone to buy from them.

Beautiful contemporary design, and very high quality furniture. The customer support is very good and responsive. I have bought from Zuri furniture multiple times and am very satisfied. I will be a customer again when I need furniture in the future. I HIGHLY recommend

Excellent service and product

Absolutely the worst experience I’ve ever had with a furniture company.

We placed our order for the Mirage Sectional with Zuri Furniture back in early May. During the order process, we made it very clear that we could not accept delivery until late June, which was acknowledged and agreed to by their sales rep, Sierra Preston. After that, everything fell apart.

Even after placing the order, I had to constantly chase them down just to get the most basic updates. The order was supposed to be processed on June 6th, but when I hadn’t heard anything, I reached out myself on June 10th to ask them to process the order. They finally responded and processed it on June 12th. After that, there was still no communication — no tracking information, no updates — so once again, I had to reach out on June 18th. When my email to Sierra went unanswered, I called the company on June 19th. Only then was I informed that the couch had failed the inspection required before shipment and that they had no idea when they would have the sectional in stock.

Meanwhile, their website continues to advertise the Mirage Sectional as being “in stock,” which is incredibly misleading given that I’ve been told they have no estimate whatsoever for availability. My multiple requests to speak with a supervisor have been completely ignored. Every time I reach out, I get vague, conflicting information, and I’ve had to initiate every single communication just to get the bare minimum of updates.

What started as an exciting purchase has turned into a nightmare. Zuri Furniture has shown a complete lack of transparency, accountability, and customer service. I expected so much better for a company that sells high-end furniture at premium prices. I will never do business with Zuri again, and I strongly caution anyone considering them to think twice before trusting this company with your time, money, and home.

Terrible customer service. When there is a problem they avoid speaking, emailing or responding in any manner. Would never do business with this company again.