Zuri Furniture Reviews 

This organization is a joke and I highly suggest staying as far away from them as possible.
I will never do business with these people again, nor will any family and friends.

Zuri Furniture might not be an honest supplier. They advertise furniture (Knox) on their website that they can't deliver. I have wasted my time to measure and incorporate their modular sofa into my room design and when I was ready to order and contacted them by email, I received feedback that this item is temporary discontinued and they don't know if or when it will come back. I asked why they advertise it then as if it IS on stock. Then they made it sound as if they will take that item off their website. Months later, they still advertise it on their website. Who wants to have business with them if they need to lie about something like this?

I bought my first 6 chairs two years ago. I liked them a lot, very stylish, comfortable, looks great. It's very easy to put it together. So, I decided to update one of them after. The only thing I don't like the seats are getting deformed by the time.

Long time Zuri customer
Fast delivery
Easy setup
Great quality
Beautiful modern look

Excellent quality desk chair. Loved the first one we bought, so purchased a second one.

The Aspen sofa is hard as a rock. I feel like I'm sitting on a park bench.

Unfortunately, I got a credit and I refuse to buy anything from your company anymore due to the credit can only buy a soda and your lack of compassion and such return policy. What goes around will come....will see how long your business is around. Good news it's a beautiful looking couch I can't sit on for comfort.

Their chair start to show premature wear after 4 years, based on that i wrote a review on their web page, review wasn't posted/approved (there goes honesty of their reviews) and i received a email reply telling me its not their product - its their product and i bought it directly from them and i have receipt (which i sent as proof to them). Zuri not standing behind their product is one thing but outright lie and disallowing honest reviews is just dishonest business practice. Go to facebook Zuri Furniture page and go to reviews, posted under my name with pictures including receipt.

We just bought a new house and the owner left 2 bar stools from Zuri in the house. We loved them so much that we bought an extra one.

Very good purchase and delivery experience, extremely high-quality products as well.

UPDATE: I gave them a 4 star because they completed the purchase for me. Pitiful When management doesn't even know their processes enough to make sure a $3000 purchase has a process to go smoothly. The salesman did his job extremely well. The delivery people were great, but they didn't have a process with the company!! They never should have shipped the desk with parts missing! Also, the delivery people should be fully connected to the company. So they are responsible in not telling the customer that the company's going to deal with it. The delivery people were detached as soon as I signed the document and they had nothing else to do with it. They took the pictures of the damage, but they couldn't provide that to the company? This may seem pretty small of a situation, but it shows the greater damage the management is doing to this company. I think they have really high quality products, but if they can't even ship them undamaged and complete.... how big was management's bonus in twenty twenty four?
Wow. They already are only 2.7. why did I buy a desk here for $3,000? What a mistake. It's an incredibly nice desk but the lock is broken so I can't use it. May as well not have a drawer that locks. But for 3,000 plus dollars I would expect a working lock. After months the company has shipped me an incorrect lock that would need to be assembled and drilled into the desk. In other words, they can't even send me the correct lock that goes with the $3,000 desk I bought. So instead of punishing them anymore for such a silly situation, I'm just saying I would never buy any furniture from this company again and I would never recommend them to anyone. If you paid half price this would still be the most upsetting situation I've had in many years. This is about the 5th desk I've bought and none of them upset me the way this does. $3,000 they had to come back twice, and the lock is still broken 3 months after I bought the thing. What a shame. It doesn't take much to break a three-star company but this company managed well to do so. 2.7. 🤦

**Google Review Draft for Zuri Furniture:**

⭐ **1/5 Stars**

I have had the most frustrating, disappointing experience with Zuri Furniture, and I wouldn’t recommend them to anyone. We ordered the Arbre Dining Table **nine months ago**, and it has been a nightmare ever since. The replacement table we finally received on **January 9, 2025**, after months of delays and excuses, was **severely defective**. It had **paint runs, color inconsistencies, and visible fractures and dents**—clearly a lack of quality control.

The timeline of this ordeal speaks for itself:
- **July 2024**: Technician confirmed the original table base was defective. No action for months until I chased them down.
- **September 2024**: Replacement base arrived, but I had to store it myself for weeks while waiting for installation.
- **November 2024**: Technician installed the replacement base, making the table worse. I requested a refund immediately.
- **January 2025**: Received a replacement table that was worse than the original.

Throughout this process, Zuri has been unresponsive, unaccountable, and full of excuses. They blamed third-party technicians and "internal reviews," dragging this out unnecessarily. I’ve spent months following up, only to end up with a defective product that doesn’t match the quality they advertise.

**Speaking of advertising**, Zuri's website boasts nearly 3,000 glowing reviews—but here’s the catch: **there’s no way for customers to leave reviews!** It’s painfully obvious that these "positive reviews" are fabricated to lure in unsuspecting buyers. How can a company claim transparency when they don’t even allow real customers to share their experiences?

I’ve requested a full refund and for Zuri to pick up this defective furniture at no cost to me. If they don’t resolve this immediately, I’ll be escalating to consumer protection agencies. Avoid this company at all costs—they don’t value your time, money, or satisfaction.

Zuri Furniture might look good online, but the reality is far from it. Buyer beware!

CORRECTION!
As of TODAY I have had 92 EMAILS WITH support/zurifurniture.com to resolve this issue!!

Contrary to Zuris' response:
We received the dinning table on APRIL 27, 2024. Only after hosting our first dinner on June 1, 2024, did we notice the unstable base and report the issue on June 3, 2024. It took almost 2 months of back and forth with Zuri support before we received a replacement that was also defective. It took another 5 months of back forth, for us to receive the second "defective" replacement. This was part of a dinning room set that we purchased and are asking for a full refund. The only option for Zuri to redeem themselves, is to refund our $4,412.93 without further delay.

Looks good, initially. This crap doesn't hold up. "Leatherette" (bonded fabric) peels after 3 years making the chair unpresentable. You can do better. The padding in the seat compressed within the first year making the use of additional padding necessary.

It looked ideal to the specs & design I was seeking
Received a very prompt delivery of the exec leather hone office chair I was seeking to replace

Easy installation & the look / build quality & feel is fabulous

Bought a nevy console, came in damaged in many areas. Console was $1500.00 including white glove treatment. I refused the console and they tried to charge me $700.00 to return the damaged piece of furniture. They are rip offs worst company ever. I had to go through my credit card company in order to get my money back. I was told by Manangement to read the terms and conditions.. that they were entitled to the $700.00 dollars
Will never use them again. Buyer beware of this company. Furniture was not made welll at all.

ordered a desk, filing cabinet and chair.
delayed shipment due to a conflict.
shipper called said products were coming anyway.
rushed home from business trip, no delivery.
Zuri said shipper made a mistake and sent it to another shipper???
products get shipped, returned, moved, etc. multiple times. By the time I got them (Days later) multiple boxes were damaged.
filing cabinet door broken
I had filed a complaint with paypal over this whole mess, Zuri said they would not replace any damage as long as I had a pending claim. I removed the claim and sent them a picture of paypals closed claim, yet they continue to tell me its open on their end, refusing to honor the warranty.
on top of all this, the general quality is substandard. lots of assembly required, inferior product in general.

The greatest and hopefully the last office chair I purchase. Very comfortable, I work at home for at least six hours a day, and my back does not hurt half as much. I have only had the chair for two days, but I can see and feel the difference. Since it is real leather I am hopeful that it will not rip or tear like other chairs. Wish I hear of this chair and Zuri furniture sooner.

Awful customer service!! Do not order from them, they are scammers. They never respond to emails, they never sent my chair and I am stopping payment on my credit card. Worthless company, total rip offs!

Pretty much higher end IKEA furniture. I am highly disappointed for the money spent. I will be canceling my order for a chair from them. I bought an expensive Harrison desk, and it was missing parts and had broken parts that weren't from shipping. Customer service was decent, but their production and shipping are garbage for *HIGH END* furniture. Avoid this if you're looking for nice furniture. Note that the veneer is decent. MDF construction on a $2500 desk is laughable. Could not finish the desk, as the top wasn't aligned correctly with the legs, pictures attached. Pretty much a joke brand that pretends to be high end. It's missing parts and broken parts when I received the desk. Good luck when ordering from this place.

My fiance and I purchased a high-end (approximately $800) desk chair in 2022. While this constituted a huge financial outlay, we considered this an investment... the last desk chair we would ever need to buy him.
Well... like an automobile made in the 1990s or a refrigerator made in the 2000s, this chair seems to have been produced under the principle of planned obsolescence... since here we are, in 2024, with a chair that substantially fell apart. I reached out to Zuri and spoke with a representative named Aldo, who was highly responsive but -- ultimately -- unable to stand behind the product since the one-year warranty had expired.
Rather than being offered a replacement, I was offered the opportunity to buy another chair with a $400 discount.
While we made a mistake buying the first chair, we now know better -- and will not spend good after bad.
Zuri -- you pretend to sell high-end products, but in reality, you are just peddling commodities... that I can buy for far less elsewhere.

** ADDITIONAL COMMENTS: 9/13/2024 **

Zuri sent me a an email on August 27, 2024, similarly accusing us of putting an "excessive amount of stress or strain" on the arm of the chair. I responded to Aldo, of Zuri, as follows with respect to that allegation:

"Kindly note that we are well aware that the warranty period expired. This is exactly why I seek to warn potential buyers... because whether this obsolescence is planned or unintentional, no one should ever spend more than $800 on a chair that will give out shortly after the warranty period ends.
So let me be clear -- my concern is not that the purchase warranty was not honored. My point is that this product quite literally fell apart shortly after the warranty period ended, and Zuri seems to have no interest in doing anything other than exhaling a giant sigh of relief that it can decline our very reasonable request for a refund.
Contractual compliance, however, does not equate to ethical conduct.
I would also like to address this portion of what you wrote:
"I would also point out that the photos that were provided to us show much more than just a screw that sheared off. Given that the photos show a large piece of the leather surrounding the armrest area was also ripped downward, it appears that there was an excessive amount of stress or strain put onto the armrest."
And, to be clear -- it was the sheared bolt that caused the damage to the leather on the chair, as well as the material underneath that leather. My fiancee lives with a permanent disability resulting from a huge swath of his back muscle being surgically removed as a result of flesh-eating bacteria and sepsis -- surgery which he only had a 50% chance of surviving (I would be happy to send pictures of his disfigured upper back as evidence of his permanent disability.) He barely has the strength to swing a golf club occasionally; exerting the degree of pressure required to sheer a metal bolt is far outside his physical capabilities -- even when he was at the height of his physical fitness prowess during the years he served as a cadet at West Point, as a military officer in Europe, and as a Company Commander during the first Gulf War.
Kindly also note that my fiance holds a degree in engineer and thus has some knowledge of metallurgy, stresses, and loads.
Lastly, please note that we are empty nesters, and our dogs weigh only 11 and 20 pounds and have never been allowed on that chair. As such, there are neither children nor canines on whom to blame this catastrophic product failure.
Rather, responsibility and blame rest solely with Zuri.
Accountability, however, appears to be a concept wholly out of reach.
All I am left with is the ability to warn others about your deceivingly luxurious, yet ultimately substandard, product.
And warn them I shall.
We are just grateful that the bolt sheered the chair, rather than my fiance's arm. Had that happened, we would be having a very different conversation."

Again - CAVEAT EMPTOR, as we consider next steps.

After four months, my prepaid furniture was moved into my home today by the superb Elite Moving. It's of high quality. Credenza under TV took two hours to assemble. It's not for the faint of heart. Loveseat and two swivel chairs are somewhat larger than expected. Measure your space and furniture sizes carefully. If you are empty nesters or singles/couples w/out children and love the looks of sleek, modern style, you will love it. The furniture isn't meant to be a plaything for kids and pets. As to quality and value, I would put Zuri's goods at a five-star level. I downgrade it three due to dreadful customer service and interminable delay. When I finally see the furniture in place, I guess it was worth it.