Xlibris Reviews 

I give Xlibris/Author Solutions, Inc. 2 stars for an actual physical book that looks professional (and for the help of one person who helped me get the book to the publication stage).

However, my faith stops there. If there is an explanation, I will amend this report.

From experience, I have developed a very strong feeling that Xlibris' focus is on revenue from the sale of packages to its clients. I say this because I paid thousands of dollars to Xlibris, including a signup package for 100 percent royalties, and the royalty of $7-plus per book, that I was told I would get shrivelled to $2.50, then to 85 cents per book. The company's legitimacy was, understandably suspect. I have no problems, whatsoever, with posting the cover of the book to show that his review is from an actual customer of Xlibris).

Secondly, a marketing member of Xlibris/Author Solutions contacted me to tell me that my book was being given top priority by the company's reviewer team, and, for another $7,000, I could take advantage of the special status my book was being given. I did not pay this, as I was too suspicious of the company's actual focus (even though I had not yet discovered the dramatic royalty shrinkage from 7-plus dollars to 85 cents).

My book is amazing and I’m grateful for that. However the marketing manager I’ve dealt with Unfortunately muddled up a lot of things leaving me very anxious and upset. Yes it’s been rectified thankfully but it’s left a bad taste. I was also never told what was happening and no payment transactions were given so I lost track of my purchases. For a huge professional company I am disappointed. I would like to see a big improvement in the future with dealing with them. But I love my book.

Working with the designated staff made this project a seamless and delightful experience. The representatives at every level were professional and insightful.
It always seems impossible until it's done! It's finally done!

I paid for reviews but haven’t received them. I asked about how royalties are paid but have received no answers.

The staff had been helpful, no matter which person I dealt with. The person who laid out the book used his/her creativity which proved to be great. The individual who worked on the cover had been agreeable and, as well, creative in the layout and design. All personnel had been accommodating in all respects.

Terrible high pressure by sales people
The books were good
But so many issues agents really only wanting to sell

I felt that the process was explained logically and explicitly so that I understood the steps that needed to be taken to reach the publishing goal. I also felt very supported in being able to fulfil each of the steps along the way.
Gwenda Steff

I went with this company more to the point the AU branch. I thought this was going to be alright I was wrong. Instantly my personal life got involved and my plans for getting published got put on hold. There go after asking for a refund of my deposit my rep dragged his feet for months, then they threw a bunch of legal bull**** in face and told me that they were keeping my deposit. I thought it was odd when my rep was pushing the upsell like a salesman now I know they are crooks. They have robbed me several several hundred dollars that I doubt I will get back, right when I needed that money the most. Under no circumstance do I advise anyone to do business with these crooks

the services I paid for were very high, and I didn't even get most of them. the only thing I appreciated was the fact that they designed my cover in a timely fashion. Other than that, it was a no go. I also was passed between several different publishers and agents which I was unaware of! One was on a leave, but no one communicated with me about that. I called my book consultant many times (of course I had to leave a message), but they didn’t have the decency to call me back!
The financial department was not helpful at all all, they take their sweet time “refunding” my money. They kept pestering me also.
I was extremely excited about my first book being published but this company was not the place to do it. Very disappointing. Very unprofessional, and a company I would never recommend! Definitely will be sticking with self publishing for the foreseeable future

I hired this publishing company to create a children’s book for me a Travis Black was the publishing consultant and he literally ran me down until I gave him my debit card number and then he went totally ghost, I kept calling and sending emails and to no response and finally after almost two weeks he emailed me that he was out of the office which was a fabrication because after I spoke with him he went MIA again he promised that he would have the illustrators do a collage on my project and then a Kathy Lorenzo who said she was the project manager supervisor told me it wasn’t going to happen unlike paid additional monies there was so much confusion I said finally that’s it I am canceling and Kathy told me she would forward my cancellation to Travis Black I never received a call about my refund and actually had to get my bank involved to do a charge back . They are very unprofessional stay clear of them if I could give zero stars I would !

Believe my experience was decent in publishing my first book. Got the service I paid for and wouldn't have any problem recommending them.

Xlibris is the very best on demand publishing outfit you could work with for your publishing needs.

My publishing consultant at Xlibris, Rica Caro, has been so kind and generous with the special deals and unusual publishing needs of mine.

Rica is an expert in the field of on demand publishing and goes the extra mile to put authors needs first in her work.

Together, Rica has worked with me to publish 105 books of mine and is an extremely valued team member to get my concepts on proposed advanced space travel technologies out there to the wider audience.

Rica is a very well rounded publishing consultant and indeed is an expert in the field. She also enjoys cooking and as I have gotten to know her, she has shared with me some of her delicious recipes.

Xlibris in general especially Rica holds themselves to the highest standard of good business practices.

If you have not already worked with Xlibris, consider having them publish your books. I recommend that you ask to see if you can work with Rica. However, the entire workforce at Xlibris is really good. You cannot go wrong working with Xlibris especially with Rica Caro.

Nice job publishing my book of poetry, called "Astor Circle". Michelle Pastramo assisted with valuable editing. By the way, this is my 3rd book wiht Xlibris and I have one more coming up. Also I'm proud to reveal the fact I am 84 - nearly 85 and all those books and one more published through Amazon were SINCE I TURNED 80! CAN ANYONE TOP THAT?
SO XLIBRIS HELP ME GENERATE CUSTOMERS AND SELL THESE BOOKS. I HONESTLY HAVE NO AVAILABLE MONEY TO HELP BUT YOU WILL GET YOUR MONEY BACK SIMPLY FROM YOUR NAME XLIBRIS BEING MENTIONED NATIONALLY WHEN YOU SUBMIT MY NAME AND AGE TO THE MEDIA!

The editor was horrible. After reviewing my book, it appeared that nothing was ever updated. I had to pay an private Editor $400.00 to edit my book, which took an additional four weeks.

Communication, efficiency, accuracy, willingness to assist and accept my errors and adjust any errors in my publications.. Discussion and working with me to extend my services and further discuss the costs involved when extra services were offered during the process of publishing.

First of all I would like to say that I am having a great time with the employees of this company. The support and help has been wonderful. I have one area that I feel that it would be good to pay attention to and change because it would benefit not only the writers but also Xlibris. I would like to be able to buy 5 or 10 book stubs at a time. For me to give these as gifts will only help sales. It will help how I market my book and also how I share my book with friends. Most people who do receive the online book want to buy a hard copy for themselves or others. This can only be of benefit for Xlibris. I am buying the book stub so they get payment there and then the people receiving the online book will most likely buy a hard copy. I am told the minimum amount of book stubs I can buy is 100. Thats fine for folks who can afford to purchase 100 but when it is not a possibility for others to purchase that many you are stopping the growth of sales for the writer and for Xlibris and I am sure that if the writer is able to buy 5 or 10 at a time and his or hers sales increase, they would therefore happily buy 100 when it was possible. I hope they will take this into consideration and make this a reality to be able to buy 5 or 10 book stubs...writers would be very grateful and it will not only increase sales for Xlibris and the authors it will also be a good reason a writer would choose Xlibris because it gives the writer more power to market their work.

There was many promises that never fulfilled. There was an aggressive attempts to ask for more money to ask for more money and more again for the marketing.
An example, which upset me most was not having any support discussion, suggestions or anything else from graphic designers in relation to my front cover. At the end 90% of the job I did myself and surprise surprise it looks awful when I ask them for amendment they ask for more money my opinion that that is alpha and omega of this business just to get money out of gullible Older, people

I published with Xlibris in 2004. Paid a lot to get my book published. To heck with trying to put date of experience, it was 2004. To get back to my dealings with Xlibris, I did not get any as per se, Xlixbris. Got a lot of promises that didn’t go anywhere. To sum it up, they did not sell 1 book. Also they sure tried to get me to do another marketing plan and the cost was a lot. I don’t even contact them now. Oh, the name of the novel is The Curse of The Bracelet.

Not a good experience. I do not write bad reviews so I will not get into the many disappointments I experienced with Xlibris. I will say this was not my first book nor my last, but I will not use this company again.

I posted that I have an issue with Xlibris publishing not handling a serious issue I have with them. In typical Xlibris style they responded that they saw someone dealt with my issue. This categorically not true. I can not believe that nobody at that company of authority will ever speak to a customer. At this point I highly recommend self published authors look elsewhere.