Xlibris Reviews 

This is my third book with Xlibris. I really appreciate the way customer service and the different workers like editing,

This was my fourth publication with Xlibris. All my dealings with them have been excellent. Problems, if they occur, are handled efficiently and they have always done more than was expected. I recommend them highly.

Awful publisher. They use high pressure sales methods after the deal is signed. Unresponsive to emails. Over three months and have not received my royalty check. I would not use again.

I published a book with Xlibris in 2011. The publishing and other services they provided cost me a small fortune and all for no results. Nothing, nada, zip. I don't even know if their services were real. Especially considering that many services I'd paid for were never completed! The only time I hear from Xlibris is when they try to get me to part with more of my hard-earned cash. They're always asking for money! That appears to be their complete business model. If I could give them a score of zero I would! You cannot trust Xlibris. They put me through 12 years of hell with their constant phone calls to elicit money out of me, for services one could not even be sure are real. NOTE: Trust the 1 Star reviews. Don't trust anything with 4 stars and higher.

This company is not a good company for authors. They ask you for more money to help you market your as they say only to set you up for a failed mission and they also do not investigate or deliver sales from customers who are not receiving there orders.

Lies, inaccurate information, bullies, incompetent, little help, Money grabbing. Hidden stuff in contracts that are not explained. Mostly made a fool out of me.

Xlibris staff said they would push on getting this job done before the lucrative holidays, and they did. We got the book published in very little time, a month or 6 weeks. They did a beautiful job on the illustrations. I could not have been happier with them. Whatever they said they were going to do, they did! They got right on it and did it.

I signed with XLIBRIS in the summer 2023. However, there have been one problem after the other. Firstly, my draft was on all online platforms for at least one month before taking down. I was very disappointed and it was very frustrating. I kept calling and sending emails, however it took a while for someone to acknowledge the problem and fix it. I finally received my book order only to find there is nothing about the author in the book. The only 2 persons really helped me out was Ted and Dustin. I’m very disappointed and it’s very disheartening.

Great communication. Artwork was awesome . Everything was finished in a timely manner and the book turned out fantastic!

Xlibris has taken over a year to complete the PR Marketing, Social Media and promotions I paid for. Also, the press release was sub par and aesthetically unappealing. They did not really write the press release. They just cut and pasted answers Igave on the questionnaire.

My initial contact with Xlibris was outstanding. Joseph really helped me get this to the editing phase. Without his help it would never have been published.

The editing and artwork phase was just as amazing.

My only negative for the entire process was the marketing teams persistence in trying to upsell me to a more expensive marketing package despite repeated requests to stop asking me and calling me.

All of my family and friends so far have been loving it.

This company is nothing more than a scam. They are difficult to deal with. The standard of what they send through is very poor. They constantly keep badgering you to sign up for more and more marketing, yet wont explain it to you or refund the money if you decide not to go ahead. I have now seen from other reviews they dont pay their authors their royalties. I have cancelled my order with them but they wont return any calls. They state that Oprah supports they are the best self publisher so i will be writing to Oprah and let her know they are just a scam.

When they say you will have a team that was what they gave me, this was new to me so I really was not sure what I was doing, I just knew how to write. So I did and they took their time with what I did not know. and helped me to understand better what I did know or thought I knew, I did not rush with what I was writing or sign off on anything until I was ready. Not to call any names, from the first person to sign me up to the last person to put my book out there all were a part of my team, I am pleased and you can still reach out to them and I have. So five stars ✨ from me I hope to use Xlibris again thank you.

I am having a great experience being contacted by people who have purchased my first book. I have discovered that I know very little of the publication process and wish I had started to review this process at least six months before the publishing date.

My dealings with Yuki were great but the rest of the company is just money hungry, they don’t listen to you… constantly calling and pushing for you to buy more marketing even after you have said you are not interested or can’t afford it. I found Jake to be really harassing, since sending them an email; Jake has stopped calling me and it is now someone else from marketing. This company is honestly not worth the headache and is just after receiving money more than anything and will tell you whatever they need to in order to get you to agree to purchasing a package. Still waiting on my royalties to be paid out. Whenever I search my book online both soft and hard copy books are “unavailable.” Not impressed it was put on google books which can now be read for free.
I wish I did better research and went through a different company. I’m in the process of looking at publishing a second book and definitely will be doing better research into companies and not using Xlibris again. What a joke.

It’s Tommy, with regards Xlibris deserves 11/11, fast and efficient workers, very professional, friendly service and life savers. Top quality products and fantastic customer service. My favourite experiences involve these publishers.
Thank you all for your hard work, the Xlibris Sirs and Madams

Xlibris has global knowledge and expertise that is way beyond me and has been really enthusiastic about promoting my book.
Rob Bellingham, Author of Bible in Verse and New Testament Profiles in Poetry.

Things started to fall apart at the end. The folks helping with the set up and publishing were helpful. But once transferred to my "book consultant" I couldn't easily get a call back, was provided incorrect information, and when I asked to change the delivery address, was told the message was received, BUT DIDN'T change the address. I received the books and I am unhappy with the print quality of the photos; it doesn't seem to match what I approved on the galley photos. They asked me to send an email with pictures, which I did. Four days later, no one has contacted me to discuss.