Xlibris Reviews 

The books are beautiful, but they’re charged too much for a copy

It was very difficult to talk with anyone with any expertise. They want you to sign up and give them money and then you are given an agent to work with who seems to know nothing about publishing. Each stage is handled by a different person, and if it gets bogged down or needs an explanation, you end up NOT talking to the person you need. I ended up cancelling the book with them and got only half my money back. Unless you have a very simple book with not images, do not go with this company

The company is prompt in delivering as promised. The production is fast and satisfying. My problem is in the marketing of the products. They want you to pay off the agreed amount for the marketing of the books, rather than taking the marketing fee from the money derived from the book sells. They know if the book does well, it's a win win situation for all. Above all, I like their service.

I’m happy with the way my book turned out and am looking forward to needing to order more.

Travis was very patient and respectful. We need more people in the world like Travis. Thank you Travis.

Too much publicity hype. Very satisfied with what is included in my package.

I found Xlibris to be professional
through each stage of the publishing process.

I have been very unhappy with Xlibris staff. When I called to get information always had to leave a message and then no one ever called back. They have no problem calling when they want money. I have two manuscripts ready but will be looking for another publishing company.

Bought the most expensive package and was told 3 months at most for the project. Now over 6 months and still not complete. Poor communication, inability to take direction. Asked for a change - it was ignored but items that weren't requested were changed almost bizarrely. Aggressive after sales

The prices on the books are way to expensive. And now along with the price increase, it no longer makes any sense to publish with Xlibris now.

Lots went wrong and still are many unresolved issues.

I’m a first time author and Xlibris made it a very pleasant experience. Thank you Xlibris!

My Author’s Experience

I published my book with Xlibris in 2011. I had a good experience with this company throughout the whole process.

They did a awesome job on working and completing my book communication was good until the last phase where I was supposed to receive my book signing material and didn’t receive it nor was I notified that the person I had prior contact with no longer was with the company! The communication prior about the book signing material was not that had to print material myself but they would ship it to me before my book signing but instead they let me know a day before my book signing that the book signing material had to be printed out by me which was totally unprofessional and I feel should be rectified by the company asap! I hope to do future work with with the company and would love to highly recommend them to others if this issue is professionally rectified.

Response time from the various departments is too long. Sometimes the wait time for a question to be answered is more than 7days. Very few returned phone calls . It seems like there is no sense of urgency to resolve anything.

My books did not arrive when they were suppose to. When they did arrive, the quality was adequate at best. Also, there are two title pages when I only approved one. Having the extra page increased the cost of the book. Now, I am still waiting to receive my promotional items. They were supposed to be mailed out Feb. 2023, it is not June 2023.

Lastly, when I inquired to see if any of my books have sold and when I should receive a check, that's when I was told about registering with Author Center. They explained that I will not receive any money until I do this.

So far I am not sold. I paid for a lot of things that I am not getting, or I have to call the company and hunt the items down. But they are always asking me to spend more money on a new book, when they can't provide what I purchased with my current book.

I am praying that things get better.

Working with publicist was wonderful. Great at walking me through the process and feeling comfortable about it.

VERY UNHAPPY WITH JAMES IN THE ORDERING DEPARTMENT. I left 7 messages over a month and he could NOT BE BOTHERED with returning ANY of my calls. After complaining a very sweet woman finally called and I was able to go forward with my order. Just wish I could remember her name