X-POLE US Reviews 

I called to speak with a technician and left a message. Rosey got back to me within a half hour and was super helpful.
We realized I was going to need a new base for my pole and they ended up giving me the part for free! I’m very impressed with this company and so thankful for how easy it was to problem solve/how helpful they were to me.

I recently bought the XPERT Pro (PX) pole and I am so happy that I did! Im a beg/intermediate poler and I have been on the fence about buying a pole because I live in a smaller apartment with carpet. After reading plenty of reviews and consulting with Roxanne (the best customer service associate!) I decided to move forward with the purchase. It came quickly and was SO easy to install and it is so secure and safe (we have all seen those horrifying pole fail videos). I love that I can switch between static and spin so easily. If you are on the fence like I Was, I would recommend reaching out to Roxanne, she got back to me super quick, answered all of my questions, and even answered questions she anticipated I had. This company and service is really the best!

Roxanne was super helpful in answering my questions for the best pole finish for my concerns with living in a very humid climate. I just placed my order and I’m so excited!
I did not do much research in poles before buying a cheap off brand one, and boy have I regretted it. I was able to use Klarna in order to make payments and I’m so thankful X-Pole USA has them as an option. I CANNOT wait for my new pole to arrive and once again, HUGE “thank you!” to Roxanne for being so knowledgeable and helpful. And THANK YOU X-Pole for making such good quality poles that every user raves about.

Great customer service from Roxanne. Her emails are detailed and she takes the time to address all your questions and concerns. My pole arrived within a couple weeks of ordering it :)

A literal scam hub. I tried to order a xpole sport TWICE and both transactions “declined” with two separate cards even though I had money on them. I say that they “declined” because the website said it did but when I checked both statements they had charges from them on it. I contacted Xpole’s support team and they said there was no transaction found for either of them, after a week of emailing. Luckily I was able to get one of my banks involved and got a refund for one, but no luck with the other. The worst part in all of this was a couple of days later on BOTH CARDS unauthorized transactions started popping up out of no where. DO NOT BUY FROM THEM DIRECTLY! And yes, I have receipts.

Over a month after I’d paid, they told me shipping changed and I owe and additional $400. I said no, I’d already paid $200 for shipping. Another month has passed, they won’t answer my emails, calls or dms, I can’t get the product or my refund.

At 1st I was having a difficult time getting into contact with them. I tried emailing and calling with no luck... I was really bummed because I know their poles are top quality. I found out later that they are understaffed. So that explains things.
The next day I had an email response answering all of my questions and leaving direct links to what I needed on the site. Super helpful! & I got a call from XPole the same day. Amy walked me through everything and I should have a pole on the way soon!
Thank you Xpole and Amy for getting back to me and providing good customer service!

I love my X-Pole and I love Team X-Pole USA! Best customer service ever - everyone makes sure your needs are taken care of at all times. X-Pole always goes above and beyond my expectation for everything. Definitely my first choice for poles.

X-Pole USA NEVER uses plastic parts like some competitors. You are getting a well engineered product made from quality materials and safety in mind. With sizes and finishes to fit ANY pole dancer's needs and preferences, you will find the perfect pole at X-Pole USA.

I've used XPole since 2007 both personally and in my business and I have to say that their products are top notch. I have never had any trouble with any pole I have ordered for myself, or a student. They stand by their products with amazing customer service and continue to further our industry with world class sponsorship, education, inspiration and support.

I mostly love the x-poles I have. They're easy to set up and take down, and easy to transport in the trunk of my car. Out of three sport poles I have though, one has given me continuous troubles with rotating joints (even after replacing the A pole, and the 1000mm extension, and replacing the rotated joints with the longer ones, all of which I had to pay for myself). I'm pretty sure it wasn't an issue with not tightening the joints properly, or tight enough, because I had researched the poles before purchasing and was dead-set on doing everything I could to avoid the joint rotating issue. Still had the issue. Turns out it wasn't me, it was the joints/pole. I hope they've fixed the joint issue, or plan to if they haven't already because otherwise xpole makes a great product.

I wouldn't have trusted any other company with my most recent needs of a 16 foot stationery pole. With the X-Joint multi-piece system, ceiling mounts and incredible in-destructive chrome material, my performance received an overwhelming review and I was able to take my own pole talents to a whole new level by having a tall pole available for public performance. As the founder of Iowa's premiere pole fitness & dance studio, Kees Camp, I am proud to use X-Pole and to also sell X-Pole to numerous clients for their home use.

X-Pole is a great company. I am so happy to have there products in my studio. There Poles are the BEST!!!

Xpole is great if it's just you using it.