The phone was answered abit quicker rather than waiting forever and then placing you in another que. The lady promised the information has been past onto the right dept and that they will be in touch.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After moving house and getting married, I totally forgot that I also needed to change my address and contact details for my Police pension. Luckily, the move to online paperwork meant nothing was sent... Toon meer
During the lead up to retirement XPS were shocking; but it was understandable due to limited staff and the amount of work they need to get through. I needed to call them today for a query causing... Toon meer
Bedrijf heeft geantwoord
I was surprised by the fast response to the phone call, and the person I spoke to was attentive and answered all my queries. We agreed the actions from my call and I await my correspondence by email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Contactgegevens
Verenigd Koninkrijk
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Uitstekend
3K reviews
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Antwoord van XPS Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback regarding the assistance and direction provided to you.
XPS Member Support
5 Stars for DEE!!
Spoke with XPS today and was dealt with by one of the most pleasant people ever. DEE is an absolute credit to the organisation, helpful, cheery and sorted my issue out.
2 oktober 2026
Antwoord van XPS Group
We are so delighted to hear that you had such a pleasant experience with our team member. It is wonderful to know that they were cheery, helpful, and able to resolve your issue so efficiently. Thank you for taking the time to share your kind feedback with us!
XPS Member Support
Lack of communication and no updates
The lack of communication is very frustrating. I have sent numerous e-mail since the start of August 2026 wanting to take one of my schemes now. I only receive automated e-mails back. When I finally managed to physically speak to someone. The update I received was they have a back log and my application is with the project team.
25 augustus 2026
Antwoord van XPS Group
Thank you for taking the time to share your feedback. We appreciate your patience while waiting for progress on your scheme request. We recognize how inconvenient it is to experience delayed responses and to rely solely on automated messages when seeking updates. Our team is actively reviewing our workload management and internal processes to reduce the current backlog, improve our correspondence times, and ensure clearer updates moving forward.
XPS Member Support
The lady I spoke on the phone was…
The lady I spoke on the phone was wonderful and nice. It’s not her fault that .. XPS is a joke..
2 oktober 2026
Antwoord van XPS Group
We're glad you enjoyed your experience with our representative, but we note your frustration regarding the XPS service.
XPS Member Support
The support and advice I was given was first class
The support and advice I was given was excellent. I was spoken to in plain English with excellent and easy to understand expolanations.
2 oktober 2026
Antwoord van XPS Group
We are delighted to hear that you received excellent support and advice. It is wonderful to know that our team provided clear, straightforward explanations that were easy to understand. Thank you so much for taking the time to share your positive experience with us!
XPS Member Support
Pension
The staff are ever so helpful and knowledgeable at being able to deal with your queries
2 oktober 2026
Antwoord van XPS Group
We are delighted to hear that our team members were so helpful and knowledgeable when assisting you with your questions. Thank you for taking the time to share your wonderful feedback with us!
XPS Member Support
The administrator that I spoke
The administrator that I spoke, Dee, was great, really friendly and sorted my query very quickly.
1 oktober 2026
Antwoord van XPS Group
We are so pleased to hear that our team member was friendly and able to resolve your query so quickly. Thank you very much for taking the time to share your positive experience with us!
XPS Member Support
Call back is a great idea
Phoned up to get pension advice asked for call back. Super helpful lady who knew what she was talking about helped me as if it was no bother. Well done.
1 oktober 2026
Antwoord van XPS Group
We are delighted to hear that our team member was able to provide clear and helpful guidance regarding your pension query. It is wonderful to know that your call back went smoothly and that you had such a great experience with our service. Thank you for taking the time to share your positive feedback!
XPS Member Support
Antwoord van XPS Group
We are so glad we could assist you quickly with your inquiry and provide courteous service. Thank you very much for taking the time to share your positive feedback with us.
XPS Member Support
Antwoord van XPS Group
We are delighted to hear that you had such a positive experience with our team. Thank you very much for taking the time to share your kind feedback with us.
XPS Member Support
Pension information
A good experience phoning for help today, Sarah dealt with my questions etc.. very competently
1 oktober 2026
Antwoord van XPS Group
Thank you for taking the time to share your 5-star rating. We are thrilled to hear that your phone call went so well and that your inquiries were handled with such expertise and care.
XPS Member Support
Polite and professional
Karen was polite and professional over the phone. She listened to my query and explained she would need to found out the information for me to get an answer. When she had to put me on hold she would update me throughout to make sure I wasn’t waiting too long not knowing what’s happening.
1 oktober 2026
Antwoord van XPS Group
Thank you for taking the time to share your feedback. We are delighted to hear that you received such attentive, clear, and thoughtful service during your call. Keeping you informed and supported every step of the way is very important to us, and we truly appreciate your kind words about your positive experience.
XPS Member Support
Fab service
The customer service agent Dee qas extremely helpful, she explained everything simply and talked me through finding things on the website. She was patient and went away and found me information that I needed.
30 september 2026
Antwoord van XPS Group
We are so pleased to hear that our team member was patient and extremely helpful with your request. We appreciate your kind words and are glad we could assist you by explaining everything clearly, guiding you around our website, and gathering the information you needed.
XPS Member Support
Very helpful and friendly service
1 oktober 2026
Antwoord van XPS Group
We are so glad to hear that you had such a great experience with our team. Thank you so much for taking the time to share your wonderful feedback with us!
XPS Member Support
Great service
I didn't have to wait long before an agent answered the phone. Dave who I spoke with was very helpful and he answered all of my questions putting me at ease. This is the second time I have spoken with Dave and he was extremely helpful the first time too.
1 oktober 2026
Antwoord van XPS Group
We are delighted to hear that you had a fast response time and another wonderful interaction with our team member. It is fantastic to know that your questions were answered thoroughly and that you felt so reassured throughout your call. Thank you for taking the time to share your positive feedback with us!
XPS Member Support
Antwoord van XPS Group
We are so glad to hear that our team member provided you with such helpful and patient assistance. Thank you very much for taking the time to share your wonderful feedback with us.
XPS Member Support
The lady I spoke too was very good
The lady I spoke too was very good, clear concise & v helpful too. 5 stars is for the service I received
1 oktober 2026
Antwoord van XPS Group
We're so happy to hear that our team member provided clear, concise, and helpful service during your call. We truly appreciate you taking the time to share your positive feedback and for giving us a 5-star rating!
XPS Member Support
Amazing Help
Today, I called XPS Pensions along with numerous other calls I had to make as I have just moved house. All I wanted to do was inform them I had changed my address.
The lady I spoke with went above and beyond to guide me through setting up an account, to which I can access my details and edit my account,
So helpful and extremely professional.
Thank you so much.
1 oktober 2026
Antwoord van XPS Group
Moving to a new home can be a very busy and stressful time, so we are glad we could make updating your information as smooth as possible. We are happy to hear that our team member provided such professional guidance and helped you set up your online access so you can easily manage your account details going forward. Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback and wish you all the best in your new house.
XPS Member Support
You were very helpful
1 oktober 2026
Antwoord van XPS Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback about the assistance we provided.
XPS Member Support
Very helpful over the phone
Very helpful over the phone, guided me through everything and reassured me that everything was going to plan. Thank you.
1 oktober 2026
Antwoord van XPS Group
We are delighted to hear that our team was able to guide you over the phone and reassure you about your process. We appreciate you taking the time to share your positive experience with us!
XPS Member Support
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