The phone was answered abit quicker rather than waiting forever and then placing you in another que. The lady promised the information has been past onto the right dept and that they will be in touch.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After moving house and getting married, I totally forgot that I also needed to change my address and contact details for my Police pension. Luckily, the move to online paperwork meant nothing was sent... Toon meer
During the lead up to retirement XPS were shocking; but it was understandable due to limited staff and the amount of work they need to get through. I needed to call them today for a query causing... Toon meer
Bedrijf heeft geantwoord
I was surprised by the fast response to the phone call, and the person I spoke to was attentive and answered all my queries. We agreed the actions from my call and I await my correspondence by email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Contactgegevens
Verenigd Koninkrijk
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Uitstekend
3K reviews
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Very professional but friendly
The advisor who called me back, Karen, was very professional, but friendly and extremely helpful. When she didn't have the facts to answer my questions, she hunted for the correct answer. Whilst I was on hold, with some awful music, she would check on me to ensure I was still happy to stay on hold. A pleasure to deal with.
29 september 2026
Antwoord van XPS Group
Thank you for taking the time to leave such wonderful feedback. It is great to hear that your telephone representative was so helpful, attentive, and determined to get you the right information. We apologize for the quality of the hold music, but we are delighted that your overall experience was such a positive one. Your kind comments will certainly be passed along.
XPS Member Support
Fantastic Customer Service
The caller taker couldn’t have been more helpful, courteous polite and went above and beyond to resolve my enquiry.
She couldn’t have done any more and is a complete credit to your department/company.
I hope this gets relayed back.
30 september 2026
Antwoord van XPS Group
We are thrilled to hear how helpful and polite our team member was during your call. Rest assured, your wonderful feedback will certainly be passed along to recognize her exceptional service. Thank you for taking the time to share your experience with us.
XPS Member Support
Very helpful. Excellent service.
Very helpful. Explained everything I needed to know very clearly. Very patient in talking me through the process to access and navigate the Mypension website. Really put my mind at rest over my spouse's pension. Excellent service.
30 september 2026
Antwoord van XPS Group
Thank you for sharing your feedback. We are so glad to hear that our team was able to provide clear explanations, patiently guide you through the online portal, and offer the reassurance you needed regarding your spouse's pension. Knowing that you had an excellent experience means a great deal to us.
XPS Member Support
Really helpful ( but very slow awaiting…
Really helpful ( but very slow awaiting my pension figures !! )
30 september 2026
Antwoord van XPS Group
We appreciate your five-star rating and thank you for your feedback. We are glad our staff provided great assistance, but we recognize that the delay in delivering your retirement estimates caused frustration. Our team is actively working to streamline our administrative processes so we can process and provide these important documents much faster in the future.
XPS Member Support
Excellent service the call handler was…
Excellent service the call handler was very pleasant and helpful
30 september 2026
Antwoord van XPS Group
We are so pleased to hear that our call handler provided excellent service and was both pleasant and helpful. Thank you for taking the time to share your wonderful feedback with us!
XPS Member Support
I have been speaking to a lady called…
I have been speaking to a lady called Mary, she is so very helpul and supportive.
30 september 2026
Antwoord van XPS Group
We are so pleased to hear that a member of our team was so very helpful and supportive during your conversation. Thank you for taking the time to share your positive experience with us!
XPS Member Support
Great service
I received great service form your advisor Dee who sorted my query quickly and easily,
29 september 2026
Antwoord van XPS Group
We are so pleased to hear that your query was resolved quickly and easily. Thank you for taking the time to share your wonderful feedback with us!
XPS Member Support
The person I spoke to was excellent she…
The person I spoke to was excellent she was very thorough and explained everything very clearly to me
29 september 2026
Antwoord van XPS Group
We are so pleased to hear that our team member provided an excellent experience by being thorough and making sure everything was easy to understand. We truly appreciate you taking the time to share your positive feedback with us!
XPS Member Support
Utterly incompetent
Utterly incompetent and unable to apologise for a series of errors. After my 3rd phone call and numerous emails I still don't have the back pay from a pension that was paid late in the first place. Despite promise after patronising reassurance I knew it wouldn't be fixed and it isn't. No point complaining nobody cares and there is always an excuse
29 september 2026
Antwoord van XPS Group
Thank you for taking the time to share your feedback. We recognize how frustrating it is to deal with delayed pension payments, unkept promises, and repeated follow-ups via phone and email without a resolution. We take these matters seriously and are actively reviewing our processes to ensure your missing funds are processed promptly.
XPS Member Support
Antwoord van XPS Group
We are glad you enjoyed your experience with our thoughtful intake process. Thank you for your review.
XPS Member Support
Antwoord van XPS Group
We are glad you enjoyed your experience and appreciate us taking the time to thoroughly clarify all the information for you. Thank you for your review.
XPS Member Support
XPS have been a revelation - first class
XPS have been a revelation since they took control of my police pension and have always been readily available to assist with queries and to do so professionally.
This was the first time I’ve had to wait (over 20 minutes) but Mary more than made up for that with her exceptionally helpful approach and endless patience. She resolved all of the issues I raised and set me up online for the future in a highly professional and effective manner. She was a credit to the organisation.
29 september 2026
Antwoord van XPS Group
Thank you for taking the time to share your feedback. We are delighted to hear about your continued positive experience and that our team member provided such patient, professional, and effective support to resolve your queries and assist with your online setup. We also appreciate your patience regarding the wait time on this occasion, and we remain dedicated to delivering prompt, high-quality assistance whenever you reach out to us.
XPS Member Support
I've never had to contact before but…
I've never had to contact before but the lady apparently from the NE couldn't have been more helpful. She's a credit to your firm.
29 september 2026
Antwoord van XPS Group
It is wonderful to hear that your first experience reaching out to us was so positive. We are delighted that our team member provided exceptional assistance, and we will be sure to pass along your kind compliment to her.
XPS Member Support
Positive outcome
I have spoken to Mary a number of times and she appears to be an excellent member of staff, happy to go through questions and provide clear answers in a simple understandable and empathetic way seemingly understanding that this can be a daunting time
29 september 2026
Antwoord van XPS Group
We are so pleased to hear that you had such a positive experience with our team member. It is wonderful to know that your questions were answered clearly and that you felt supported and understood during what can be a overwhelming process. Your kind feedback means a lot to us.
XPS Member Support
The advisor I spoke to was very helpful…
The advisor I spoke to was very helpful and concise with relevant information also very polite.
29 september 2026
Antwoord van XPS Group
We are delighted to hear that the advisor you spoke with was polite, concise, and provided clear, relevant details. Thank you for sharing your positive feedback with us!
XPS Member Support
Karen was lovely and stayed on the line…
Karen was lovely and stayed on the line to ensure I was able to login. Very helpful and pleasant.
29 september 2026
Antwoord van XPS Group
We're so glad to hear that our team member was pleasant and took the extra time to ensure you were successfully logged in. Thank you for sharing your positive experience with us!
XPS Member Support
Helpful staff
Requested a ringback and got a call within about 15 minutes. Very helpful lady sorted my login problem.
29 september 2026
Antwoord van XPS Group
We are delighted to hear that you received a prompt callback and that our team member was able to quickly assist you with your access issue. We truly appreciate your positive feedback!
XPS Member Support
Absolutely pathetic service and total…
Absolutely pathetic service and total incompetence. I'm writing this out of sheer frustration. I was promised my pension options at least three months before my 60th birthday. That deadline has come and gone, and I still have received no information at all. I've sent numerous emails, only to receive automated responses citing heavy workloads. This is their standard excuse every single time I reach out. The level of incompetence here is astounding. They are mismanaging people's pensions and effectively preventing me from making life-changing decisions. I am getting absolutely nowhere with them.
29 september 2026
Review zonder uitnodiging
Antwoord van XPS Group
We sincerely appreciate you sharing your experience and feedback with us. We understand your profound frustration regarding the delay in receiving your pension options and the impact this has had on your ability to make important decisions. We are committed to improving our communication and processes.
XPS Member Support
Friendly disposition with a…
Friendly disposition with a professional can do attitude for my matter which is in extention to your remit.
29 september 2026
Antwoord van XPS Group
We're so happy to hear that our team provided a friendly disposition and a professional can-do attitude, even for matters extending beyond our usual scope. We truly appreciate your positive feedback!
XPS Member Support
Great call
Great call - reasonable wait but used the hold facility for call back. Advisor was immediately helpful. Answered all questions and was patient whilst I explained additional information.
29 september 2026
Antwoord van XPS Group
We are delighted to hear that our call-back facility was helpful and that our advisor was able to assist you immediately. We appreciate your patience and kind words.
XPS Member Support
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