The phone was answered abit quicker rather than waiting forever and then placing you in another que. The lady promised the information has been past onto the right dept and that they will be in touch.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After moving house and getting married, I totally forgot that I also needed to change my address and contact details for my Police pension. Luckily, the move to online paperwork meant nothing was sent... Toon meer
During the lead up to retirement XPS were shocking; but it was understandable due to limited staff and the amount of work they need to get through. I needed to call them today for a query causing... Toon meer
Bedrijf heeft geantwoord
I was surprised by the fast response to the phone call, and the person I spoke to was attentive and answered all my queries. We agreed the actions from my call and I await my correspondence by email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Contactgegevens
Verenigd Koninkrijk
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Uitstekend
3K reviews
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Very helpful regarding an urgent query
29 september 2026
Antwoord van XPS Group
We are so pleased to hear that we were able to assist you effectively with your urgent query. Thank you for your kind words!
XPS Member Support
Excellent service
Excellent service. Call taker was very helpful and understanding regarding concerns with pensions details and clearly explained answers to my questions.
29 september 2026
Antwoord van XPS Group
We're so pleased to hear that our team provided excellent service and clearly explained the answers to your pension questions. We appreciate your kind words and positive feedback!
XPS Member Support
Really helpful advisor
28 september 2026
Antwoord van XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
The lady on the line was most helpful…
The lady on the line was most helpful polite and clarified my query
28 september 2026
Antwoord van XPS Group
We're so pleased to hear that our team member was most helpful and polite in clarifying your query. We appreciate your positive feedback!
XPS Member Support
Lady easy to deal with & very helpful
28 september 2026
Antwoord van XPS Group
We appreciate you sharing your positive feedback. We are so glad to hear that you found our team member to be easy to deal with and very helpful.
XPS Member Support
Excellent service from David
Excellent service from David. He went away and confirmed my pension had been underpaid. David explained it to me in layperson’s terms. Really friendly approach. Thank you.
28 september 2026
Antwoord van XPS Group
We're so glad to hear we could help clarify your pension situation and that our team provided such clear and friendly assistance. Thank you for your kind words!
XPS Member Support
The person on the other end of the…
The person on the other end of the phone was very professional and explained everything in one sentence. And she was calm which is a good asset to have when dealing with people.
28 september 2026
Antwoord van XPS Group
We're pleased to hear that our team member was professional and explained everything clearly. We're also glad that their calm demeanor was a positive asset during your interaction.
XPS Member Support
Mary was most helpful and guided me…
Mary was most helpful and guided me through the process. It’s now a few days after our conversation and am about follow her advice.
24 september 2026
Antwoord van XPS Group
We're delighted to hear that you found our team member so helpful and that you're now ready to proceed with their advice. We appreciate you sharing your positive experience!
XPS Member Support
Antwoord van XPS Group
We're glad we could answer your questions quickly and easily. We appreciate your positive feedback!
XPS Member Support
Answered phone quickly
Answered phone quickly. Provided helpful advice beyond my query .
28 september 2026
Antwoord van XPS Group
We're so glad we could assist you quickly and provide helpful information beyond your initial question. We appreciate your positive feedback!
XPS Member Support
Got everything I needed from the call
28 september 2026
Antwoord van XPS Group
We're happy to hear that our call met your needs. We appreciate your positive feedback.
XPS Member Support
Called for assistance to access pension…
Called for assistance to access pension on line .
Karen was very helpful and friendly. Very knowledgeable and got me online quickly . Very good customer service advisor .
Very happy with today’s call and outcome .
28 september 2026
Antwoord van XPS Group
We're so pleased to hear about your positive experience with our team member. It's wonderful to know that they were able to assist you effectively and get you online quickly. Thank you for your kind words.
XPS Member Support
Karen understood my questions and…
Karen understood my questions and answered them, I was shown online how to access the calculator tool am am being provded with a quote for the CARE element of my pension, thanks Richard
28 september 2026
Antwoord van XPS Group
We're delighted to hear that your questions were understood and answered, and that you were shown how to access the calculator tool. We're glad we could assist with your pension quote.
XPS Member Support
Antwoord van XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
I waited 9 months for a document to be…
I waited 9 months for a document to be sent to me. It was required for divorce proceedings, and has subsequently cost me money. This is in my opinion, unacceptable.
24 september 2026
Antwoord van XPS Group
We deeply regret the significant delay you experienced in receiving your document, especially given its importance to your divorce proceedings. We understand the financial impact this has had, and we are actively reviewing our processes to prevent such occurrences in the future.
XPS Member Support
Antwoord van XPS Group
We are so pleased to hear that you received prompt, professional, and helpful service from our team. Thank you for your valuable feedback!
XPS Member Support
Support with BAA pension
The lady I spoke with was very helpful,friendly and spoke clearly about what I had to do and reassured me that if anything wasn’t clear to ring back and I would get support.
25 september 2026
Antwoord van XPS Group
We're delighted to hear that our team member was helpful, friendly, and clearly explained what you needed to do. We appreciate you sharing your positive experience and the reassurance you received.
XPS Member Support
The lady who took my (Marie) call was…
The lady who took my (Marie) call was really helpful.
25 september 2026
Antwoord van XPS Group
We're so glad to hear that our team member was really helpful during your call. We truly appreciate your positive feedback!
XPS Member Support
Antwoord van XPS Group
We are so glad to hear that you found our service helpful and informative. We truly appreciate your positive feedback!
XPS Member Support
Excellent assistance given…
The lady was so helpful and patient with me as I am not very good with computers.After I had answered security questions she talked me through the process to obtain the info I required and was polite and pleasant making allowances for my one finger typing and ignorance.I am truly grateful to get.
25 september 2026
Antwoord van XPS Group
We are so glad to hear about your positive experience with our team member. It's wonderful to know that we could assist you effectively and that our patience made a difference. We truly appreciate you sharing your kind words.
XPS Member Support
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