Yes Hearing Reviews 340

Meeting with Chuck had an unexpected experience and outcome!

Thank you for the outstanding care and thoughtful advice you provided regarding my hearing.
Your expertise, patience, and genuine concern made a real difference, and I’m truly grateful for the time and attention you gave.
I left our appointment feeling confident, informed, and reassured that I’m in the best hands.

With sincere appreciation,
Jeff

Update: Got charger but I had to complain directly to Oticon & Yes Hearing CEO. Still not the service expected. Changing 1 star to 2 but after warranty will not be a return customer. I have Oticon hearing aides & charger under 3 year warranty. The charger became hot & faulty and stopped working. Asking for replacement charger for 3 weeks, 22 emails & tracking. Still no charger. I don’t even know if my hearing aides are now faulty. Excuse, after excuse or no reply. They no longer have an inhome audiologist near my home. Of course when I called pretending to be a new customer they had an audiologist. Wow!! I would never recommend them. What a shame since 2 years ago the service was great.

My Yes Hearing Audiologist did not understand that I needed bigger Domes. Since Initial Domes were moving around a lot causes ear wax issues.

I changed wax filters almost 3 times a day. I tried creams for dry skin, then an Ear dryer and also a Hearing Aid dryer.
Yes Hearing Audiologist told me HA’s aren’t perfect and it takes time to get used too.

I paid $200 to see a well regarded Audiologist near me, who changed to bigger domes and actually programmed the HA which was not programmed to recent test I sent in.
I will never purchase another HA aid from Yes Hearing.

Nice to hear again.
Entire process from ordering to fitting easy thanks to Yes Hearing.

Excellent and expert service from their audiology specialists. Would highly recommend this company to any perspective customer.

item was defective, for which they sent a replacement. same with my elderly mother's order placed at same time. our arrangement with them was $200 down by credit card at time of order, remainder to be financed at end of trial period. financing was already approved. instead, they charged my mother's card around $3,500 for her remaining balance without her consent. We had to have our credit card issuer resolve that for us - they reported having had issues with this company before. We both returned our devices within the trial period. It took multiple emails (no replies at any point) and nearly 2 months to get the $200 down payment refunded - only done because I gave them a deadline before contacting card issuer again. Their sales people are nice up front, but their fulfillment and administrative process is clearly corrupt. There are too many other honorable competitors for anyone to give these people business.

I am a returning customer, but my recent experience with Yes Hearing has been extremely disappointing.

I purchased a pair of hearing aids that arrived in the wrong size and color. The audiologist took them back, and I ordered a different model of the same brand, which was less expensive. Although I received the replacement, I am still waiting for the refund for the price difference.

To make matters worse, Yes Hearing mistakenly sent me another pair of hearing aids I never ordered. Instead of apologizing or arranging pickup, they instructed me to print a label and return the package myself. Eventually, the audiologist came to collect them, but even after both returns, my refund has never been issued.

The lack of professionalism, poor communication, and failure to resolve a simple refund request show a complete disregard for customers—even loyal, returning ones. I would strongly caution others before doing business with this company.

I was lucky to stumble across Yes Hearing. This is VIP service at a fraction of the price. Ask for Cara!

Cara was so nice and very knowledgeable about all of the steps I had to make as a new user of hearing aides.

I had a wonderful experience working with Yes Hearing to help my grandmom hear again. After watching how sad and frustrating this year's Mother's Day celebration was. We could all tell that she was smiling and not understanding much (if anything). Now, we are all looking forward to our next holiday gathering.

I made an appointment just to learn more about my hearing condition as I already had a test and hearing aid.
I was delighted to learn more about my hearing condition; the representative was knowledgeable not only on the technical side but also on the physiological condition and explained the test to me very well.

Fantastic, speedy service

It was a very smooth experience and the audiologist was helpful. The price is lower but service was still good.

I clicked on their advertisement the said 40% off on the brand hearing aid I prefer. A man from yes hearing called me back within just a couple of minutes and asked if I had any questions. I said yes I would like to know how much that hearing aid was. He asked my area code and when I told him he said oh we can't sell you that one but we can sell you this other brand because you are 50 miles outside of our area. I said where is your area and I will go there. I also have kids that may live in that area code. He rudely hung up on me. Extremely unprofessional! After reading the other reviews I am convinced that this company is a scam personified!

I found YesHearing online. I called toll free number 888-221-6983. Customer Service (CS) answer the phone. After providing my area code, Customer Service told me there are 4 Providers in my area. I asked if I can have provider's information about their qualifications? YesHearing customer service hangup the phone.

Yes hearing charges $199 just for Provider to visit my house and this initial $199 is nonrefundable. In this case it is my duty to inquire about the provider to make sure the provider is experience for hearing testing and programming of hearing aids. I am disappointed with the person who hangup on me. Very bad Customer Service.

The hearing aids are working quite well…

The service has been excellent, and I am happy with my choice to work with you and your team.

My daugher purchased hearing aids for me as a birthday present with my son. I didn't think my hearing was that bad but i am so glad she did. I did not realise how much i was missing but I absolutely love my Onticons!

Chris made it easy to purchase the hearing aids and did whatever he could to help me save money during the process.

I purchased hearing iads from Yes hearing in January 2025. They were 20% cheaper for my Signias than a local store. I was nervous about the onleine shopping experience but they came as advertised and all worked well. the doctor came to my house and answered all questions, set them up and I have had no problems since

I would say customer service is an issue. The Dr assigned to me was, at first, attentive and responsive. But after the 45 day trial it has been dreadful getting a response and assistance to make adjustments. She had told me I could email her directly, but I got zero response after sending 2 emails, so reached out to Yes Hearing via phone and then email after playing phone tag. The response time for phone and email is somewhat slow, but at least they do get back to you. But then the process to schedule a video call was frustrating with getting our availability together and I found out the Dr is in a different time zone (2 hour difference). It's been a frustrating experience. I'd recommend getting hearing aids local, where you can go in person for everything. This survey asks for a date of experience. It's not one date, it's been consistently since January 14, 2025 that I've been disappointed in the service. But it makes you put a date.