For over 3 weeks I have called every day or two to get service on my hearing aids that purchase their AI always says somebody will get back to me as soon as possible. With probably 18 to 24 phone call... Toon meer
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Lees wat reviewers zeggen
I need replacement receivers for my hearing aids that were purchased from YesHearing. I've been calling every number I have for them every day for more than the last week. I can only get their AI an... Toon meer
My hearing aid stopped working so I contacted Yes Hearing. They responded via email and told me to return it to them. They included a return label and I sent in the hearing aid. Several weeks later th... Toon meer
Lee Larson provided the best customer service! OUTSTANDING!! Answered every question immediately and simply ...whether it was via phone, text or e-mail. Gave intelligent, informative answers... no sal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Yes Hearing is the leading in-home hearing care provider in the United States. Our commitment is to provide affordable, accessible and convenient hearing care. Offering a range of name-brand manufacturer hearing aids at up to 40% less, Yes Hearing combines low price with incredible service. We bring the clinic to you.
Contactgegevens
555 Madison Avenue, 10022, New York, Verenigde Staten
- 8779261420
- contact@yeshearing.com
- yeshearing.com
2,5
Slecht
352 reviews
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One of the worst experiences
One of the worst experiences. Ordered my hearing aid and paid with my credit card. After a month I had not heard back. After several emails I got a response. They said they no longer carried the hearing aid I wanted in my area (which was a top brand) and tried to sell me another brand and I did not want that one. So I cancelled the order. I was told I would have a credit on my card in 5 days. 5 days went by no credit...it took them 20 days to give me the credit. After a nasty email. They did NOTHING they had promised me when they tried to sell it to me. Beware
29 september 2023
Review zonder uitnodiging
Say Yes, if you need hearing aids!
I have my Phonak hearing aids for just short of 1 year. They were fitted in my home by an Audiologist with Yes Hearing. It was the most professional fitting I have had and this is my 6th pair of hearing aids. From the first call to the second follow-up visit, everything was professional. The hearing aids have worked flawlessly since the day they were delivered. I would use them again and I recommend them regularly to others.
12 december 2022
Review zonder uitnodiging
I am satisfied with the hearing aid
I am satisfied with the hearing aid. I was very much pleased to have Mary as an audiologist and instructor,
She is absolutely delightful and knowledgeable.
Thank you Mary! Dr.George Schillinger. Her last name is Biordi.
4 oktober 2023
Review zonder uitnodiging
Greatservice
Abby came to our house three times to make sure everything was working right. When we had a problem with the charger they replaced it immediately.
4 november 2023
Very easy to work with
Very easy to work with. Prices are great!
30 augustus 2023
Review zonder uitnodiging
Hard to get refund for cancelled purchase
I canceled my purchase prior to receiving any products or services. A charge of $4950.00 was placed against my credit card at the beginning of my activity with Yes Hearing, and I have been struggling to get this charge removed. I contacted my credit card issuer and filed a formal dispute. Buyer beware!!
17 oktober 2023
Review zonder uitnodiging
Leyla from YesHearing was very helpful.
Leyla was very helpful and got me connected to the right people to get me going with my Starkey hearing aids. I am very pleased with YesHearing!
26 oktober 2023
Review zonder uitnodiging
Wonderful service and communication.
Fast, friendly, efficient service. Great follow-up and communication by Mr. Shawn Muth. WELL PLEASED.
20 oktober 2023
Haley Santiago was very polite and very…
Haley Santiago was very polite and very knowledgeable on the products that she represents. It was a pleasure working with her and I hope I get to deal with her on my transactions in the future
19 oktober 2023
Review zonder uitnodiging
Good points and not so good
Several good points: in home service from testing to fitting. Price is very good.
Not so good is the communication. It is good when I hear from someone. There have been a time or two I was told someone would contact me and never heard from them.
I am not so sure about when I need help if I will receive it. It has only been a few months and the hearing aids are performing well.
1 augustus 2023
Review zonder uitnodiging
Louis
Leyla was my representative and she is the best! I would buy again from Yes Hearing just because of her.
6 oktober 2023
Review zonder uitnodiging
Life Savers
I have been struggling for over a year to find the right hear aides for myself. I have spoken with dozens of companies and had many hearing tests. This company is the best by FAR and I am so thankful they were able to assist me with being able to hear again!
23 augustus 2023
Review zonder uitnodiging
Leyla was my rep. She is outstanding
I am a first time customer. Love my Starkey aids. My experience with Leyla is customer service has been the best
2 oktober 2023
Review zonder uitnodiging
Great people and great product
4 oktober 2023
Great hearing aids and the person who…
Great hearing aids and the person who came to the house and gave me lessons was super helpful. The whole experience was great.
19 september 2023
In home fitting and hearing test was great
In home fitting and hearing test was very convenient and the audiologist was very professional and very knowledgeable. This is my third set of hearing aids and so far these have been the best. Communication among your staff could be better as this was evident in some of the emails that I received.
19 september 2023
Price was nearly 50% of what the brick…
Price was nearly 50% of what the brick and mortar store wanted for the same device. Service was convenient as they came to my home for the testing and then for the fitting. So far, the hearing aids work well and have features that my previous hearing aids did not.
25 juli 2023
Review zonder uitnodiging
Customer service !
Customer service! I had a rocky start to the whole experience of purchasing my hearing aids on line but, after talking to the right people it was resolved. I was fortunate to have the clinic i needed to go to close by and the audiologists were excellent to work with. I also saved a significant amount of money by working with Yes Hearing instead of going back to my last provider!
12 september 2023
Review zonder uitnodiging
Choose Yes hearing
Not only was the purchase of the hearing aides, the quick delivery, the online appointments great. Also their customer service has been exceptional.
I was weary of trusting an online service, but it has been easy and wonderful.
9 september 2023
Review zonder uitnodiging
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