We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered a conversion kit for a birthday present , on arrival the crank sensor was the wrong one , our fault for not knowing about bike parts , so we paid extra and ordered a hollowtech crank sensor f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Bought a battery, they sent a used item and agreed to exchange it but then failed to arrange the collection. The SEEL delivery guarantee won’t cover it as I started the dispute with the seller, and n... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Un retour d'expérience après 3 ans et 3 300 kms , kit roue avant 26 250w et batterie 36V 13,5 Ah (Porte baguage) Installé sur un Btwin 5, depuis 3 ans, seul le capteur de pedalage a été remplacé,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Köpte ett 250W framhjulskit inkl. 15.6ah batteri. Monteringen var relativt enkel och det var tur att det medföljde avdragare till pedalarmen för den satt rejält. Jag har struntat i att montera tumgas... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

76 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

I was just wondering about the yose…

I was just wondering about the yose triangle battery the 36volt 21ah one is it the same as the ups battery that's been recalled but using yose brand name instead

21 juni 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

We would like to clarify that the YOSEPOWER triangle battery is designed by our engineers and holds a patent certificate. We manufacture these batteries ourselves with no rebranding involved, and there has been no recall notice for our triangle batteries. YOSEPOWER has already issued a statement on this matter. We appreciate your thoroughness in verifying with us and hope that no one is misled by false information. YOSEPOWER is committed to continually enhancing product quality. Thank you for your understanding and support.

Beoordeeld met 4 van de 5 sterren

Its been 2 years since i bought my…

Its been 2 years since i bought my conversion kit from yose power on ebay .
First of all the battery still seems to work. Its not as good as it was but its ok for its age .
Now the main kit , the motor and wheel are of sturdy quality . The motor hub 250w is rather wide . It fitted my tricycle no problem but when i moved the kit to my folding bike i have maybe 1mm of clearance inside the forks . My only real gripe with the wheel is it width is very narrow compared to a normal wheel . The speedo controller thing still works fine. Its of a nice decent looking quality and is good.
The electronics controller unit is also working fine still . Overall its a good bit of kit .

Gripes are narrow wheels ,
Poor quality signal sender disc that goes by the crank although i did purchase the clip disc with magnets seperatly and this is much better .

The thumb throttle is also pretty nasty although functional and works when i connect it .

The free electronics box has got broken unfortunately . Its free so i cant complain but if you would like to send me another 🤣😎..

Overall i rate this kit as good and better than a lot of other electronics ive bought from ebay .

Yes i would buy it again .

11 juni 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you for your support of YOSEPOWER. We have noted the issues you mentioned and will continue to improve and upgrade our products.

Beoordeeld met 5 van de 5 sterren

Yose power 350 watt rear motor.

This kit was given to me as a Christmas present from my stepson
I fitted it to my Carrera Crossfire 2 bicycle.
Being a retired motor mechanic fitting this kit was quite easy for me.
Was pleased with the performance of the 350 watt motor and the mileage is acceptable in all modes.
Having had 2 road bikes I now find cycling more enjoyable with this Yose power electric bike kit, it is well made for the price had it 6 months now without any issues, the hand throttle is usefull when starting off at junctions ect
All things taken in consideration would recommend this kit to start your E Bike journey.

12 mei 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your compliments on YOSEPOWER. We will continue to work hard.

Beoordeeld met 5 van de 5 sterren

Had rear kit for 2 years no problems at…

Had rear kit for 2 years no problems at all holds charge very happy been through all weathers just ordered another to make into two wheel drive

24 mei 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you for your support of yosepower. Wish you a happy ride.

Beoordeeld met 1 van de 5 sterren

The motor broke just after 1200 km

The motor broke just after 1200 km, at 2000 km the charger broke. The customer service needed 8 emails and 10 days to tell me I have to buy a new charger, as the warranty is over. I just made 2000km! In 1.5 years. The charger I need is not available on their web anymore. And customer service did not answer anymore since 8 days and 4 emails. No solution provided. Very poor customer service and poor quality of products.

8 april 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

We deeply regret that you have encountered such issues after the warranty period has expired. Nevertheless, we are committed to assisting you to the best of our abilities. Given the various reasons for product malfunctions, our customer service team requires technical analysis from engineers after receiving feedback from you to provide effective solutions. Therefore, we appreciate your patience and cooperation during this process. Additionally, we remain dedicated to improving product quality. Thank you for your feedback, and Yosepower will strive to do better.

Beoordeeld met 1 van de 5 sterren

They don’t last!!

Purchased a YOSE POWER E-bike Battery 24V 10.4AH it failed 6 months after the 18 month warranty. It was very lightly used but maintained as per instructions. The ‘UK’ based customer service has provided no assistance, warranty has meaning under consumer law, it should last a reasonable amount of time which it has not!! I even purchased a replacement charger first to see if that was the issue and I have had no luck returning that as it obviously wasn’t, so I ended up more out of pocket!!

20 april 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

We are very sorry to hear that you are disappointed with our product. We deeply understand your concerns and frustrations. Although the warranty period has expired, our customer service team will still strive to help you resolve the issue. However, this requires following our customer service guidance to diagnose the problem, as there can be many reasons for battery malfunctions, which requires patience and understanding. Additionally, Yosepower is continuously improving products and focusing on quality enhancement. Thank you for your feedback, and Yosepower will keep working hard.

Beoordeeld met 1 van de 5 sterren

Après remontage le vélo ne fonctionne…

Après remontage le vélo ne fonctionne plus du tout

14 april 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Nous sommes profondément désolés d'apprendre les problèmes que vous avez rencontrés, et nous comprenons votre frustration. Nous vous suggérons de contacter à nouveau le service client pour obtenir de l'aide, car ils sont plus que disposés à vous aider à résoudre le problème et à minimiser vos pertes. Pendant ce temps, nous enquêtons sur les causes profondes de ces problèmes et nous améliorons continuellement la qualité de nos vélos électriques. Nous nous excusons une fois de plus pour tout inconvénient causé, et YOSEPOWER continuera à s'efforcer de s'améliorer.

Beoordeeld met 4 van de 5 sterren

After 3 months, all good.

I have had my rear hub motor kit for 3 months, and so far I am very pleased with it.

I opted for the rear kit without the battery since I wanted a bigger battery for more range.

The kit arrived in 3 days, all working fine, and the trickiest bit of my installation was tidying up the wires.

Like I said, I have put 430 odd miles on it, and so far so good.

8 januari 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Beoordeeld met 3 van de 5 sterren

Some improvements could be made.

I chose Yosepower after seeing several YouTube videos on installation. I bought the front 20 inch ebike kit to add to my new folding bicycle.

To add the PAS to the bottom bearing to create a minimum distance of 4mm to the crank meant removing metal from the crank, lots of sanding.

The cable from the hub motor is 1.8m and far too long. In my case 90cms is sufficient. But unlike other makes they do not have a connector on the front fork to make it easy to remove the front wheel without removing all the cable to the controller.
My battery a 36v-15a is being mounted on a combined controller rack mounted on my rear carrier.

Now my extra gripe is I am not using the thumb throttle controller, the brake levers, the light and the included controller. These I have paid for in the kit, but will be wasted. Far better to allow the customer to choose what is needed, than to add so much extra stuff not needed.

16 januari 2024
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your valuable feedback. Firstly, some bikes may require the purchase of additional sensors from our website to avoid the grinding issue. Secondly, we have taken note of the issue regarding excessively long cables and have made modifications in our new production. Regarding the suggestion for users to select accessories from the kit themselves, we have forwarded this feedback to the relevant department and look forward to improvements in the near future. Once again, thank you for your feedback. YOSEPOWER will continue to improve.

Beoordeeld met 5 van de 5 sterren

I've covered over 100 Miles so far with…

I've covered over 100 Miles so far with my 13.5Ah battery. It never gets hot supplying 250w, or whilst charging. I lost some speed after 15 miles but it was still showing over half capacity. Seems like a good product which I would recommend.

26 december 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. My 36v 250w ebike kit is running smoothly. Their customer service is even more satisfying. Any questions? Ask them and they will help.

1 november 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Beoordeeld met 1 van de 5 sterren

EBike battery failed just out of warranty,18mths!

I decided to buy a quality product (Frog battery 24v 10A) from a recognised company and expected 4-5 years from it before it would operate on ½ to ¾ capacity . Getting a product that completely failed a few days out of warranty (18mths) simply isn’t a quality product and not acceptable. Company not interested.

23 oktober 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

We are sorry to hear about your experience with our product. We understand your frustration and disappointment, especially considering your expectations for the battery's lifespan. While our warranty covers 18 months, we strive to ensure our products meet high-quality standards. However, there could be many reasons for the battery failure. Contacting our customer service to confirm the cause and get it repaired promptly can help minimize your loss. We apologize once again.

Beoordeeld met 5 van de 5 sterren

Montage et utilisation sans problème

J'ai acheté un kit de motorisation elctrique roue avant pour vélo chez Yose Power
"Kit de conversion de vélo électrique 36V250W Kit de moteur avant noir 28" (700C) & HL1 36V15.6Ah"
Livraison rapide et soignée d'Allemagne
Montage rapide (1/2 journée) et simple (plein de tutoriels YouTube) sur un ancien velo Btwin de 2005.
Seul le capteur de pédalage ne fonctionnait pas bien (non adaptable...): il m'a été remboursé 20 euros sans problème et j'ai pu acheter un capteur plus adapté sur un autre site
Expérience concluante, mon vélo fonctionne parfaitement et la puissance est suffisante
Je conseille donc les Kits Yose Power

29 oktober 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Merci beaucoup pour vos éloges à l'égard de YOSEPOWER. L'encouragement des utilisateurs nous donne plus de confiance pour produire des produits encore meilleurs. Nous espérons que vous apprécierez votre trajet !

Beoordeeld met 1 van de 5 sterren

Very poor quality

Very poor quality. Yose power give me a used product. I wont recommend anyone to buy from this company..

12 oktober 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

We apologize for the delay in seeing your review. We are deeply sorry for your previous experience and regret the quality issues you encountered with our product. We have taken steps to improve our quality control processes to prevent similar issues from occurring in the future. If you have any unresolved problems, please feel free to contact us, and we will do our best to assist you. Thank you for your feedback and understanding.

Beoordeeld met 5 van de 5 sterren

I have purchased two kits from this company

I have purchased two kits from this company one for myself and one for my wife. Her bike is a trusty old Raleigh Wayfarer which is nearly 60 years old. It needed a few modifications to make it fit including changing the rim. The local cycle shop supplied the rim and rebuilt wheel to incorporate the motor. I am cycling from Lands End to John O'Groats on my converted bike. Have now reached Glasgow and the kit has performed really well. All my emails have been answered very quickly. When installing the kit (2 years ago) I did find a problem with the main wiring harness but they shipped a new one from China in 3 days. Originally, I researched Yose and found some really good reviews from cycle experts who have converted many bikes and considered it one of the best kits at reasonable prices.

25 september 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you for your support of YOSEPOWER. We are constantly upgrading our products to bring our customers better ones.

Beoordeeld met 4 van de 5 sterren

Menus écran Y02 incomplets

Installé depuis peu sur le B-TWIN ROCKRIDER 340 de ma fille sans trop de soucis (sauf que j'ai installé les rondelles autobloqueuses à l'extérieur de la fourche, sinon cette dernière était écartée et impossible de régler le dérailleur arrière.
Par contre les menus de l'écran ne correspondent pas au manuel d'instructions, pas de possibilité de régler à plus de 25km/h, or le système plafonne à cette vitesse alors que seule l'assistance devrait se couper...

13 augustus 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Désolé pour le retard dans la réponse à votre commentaire. Y02 est l'un de nos anciens produits, et les lacunes du passé ont contribué à façonner l'actuel YOSEPOWER. Merci beaucoup pour vos commentaires. Nous avons maintenant amélioré à la fois le produit et le manuel pour offrir aux utilisateurs une meilleure expérience.

Beoordeeld met 1 van de 5 sterren

I cannot get ahold of anyone

I cannot get ahold of anyone, I have emailed at least five times , no one answers phone. I’ve have two batteries go completely dead. It is supposed to have 18 month warranty.

10 augustus 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

I apologize for the delay in seeing your review. Due to the 7-hour time difference, we seldom use phones for communication. We recommend users to contact customer service via email. However, if coincidentally, it's during a Chinese holiday, the response time via email may be slower. Within the warranty period, any battery-related issues can be addressed by contacting customer service for repair, which is a fundamental guarantee provided by YOSEPOWER, and we strictly adhere to it. Thank you for your understanding; we will strive to improve continuously.

Beoordeeld met 5 van de 5 sterren

Purchased a 28" front wheel 250watt kit…

Purchased a 28" front wheel 250watt kit with battery. Great support and assistance from Joey throughout the installation as I asked various questions about battery fitment, PAS fitment etc. The quality of the kit is excellent, with great installation manual supplied and backup from the Yosepower website. Highly recommended, it's the support that made this a great experience, hats off to Joey.

11 juli 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, ordered battery 8pm Sunday evening received battery Tuesday morning. The battery seems to be good quality and is holding its charge well. Great price for such a large battery 15Ah down tube type, £188. Happy with service and product.

21 mei 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Beoordeeld met 5 van de 5 sterren

Customer Service others should copy

I cannot praise the customer service high enough. I bought a battery for my E-bike it was great. After about 18 months I had difficulty changing. This may have been due to customer error or a fault. I had numerous interactions with customer service . There representative (Joey) took time to direct me to appropriate self help videos. I was unable to correct the fault. I returned the out of warranty battery and this was fixed and returned in perfect working order. The measure of a company is the standard of product and customer service. This company lives up to high expectations and supersedes them. I have no hesitation in recommending them for giving quality products backed up by an efficient post purchase customer support and technical team.

27 april 2023
Review zonder uitnodiging
Logo YOSE POWER

Antwoord van YOSE POWER

Thank you very much for your high praise of YOSEPOWER. User encouragement gives us greater confidence in producing even better products. We hope you enjoy your ride!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer