Your AirHost Reviews 

165
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Appartamento molto bello vicino alla metropolitana. Nelle vicinanze sono presenti supermercati e pub. Ottima posizione e ottimo host, abbiamo trovato tutto il necessario per trascorrere una fantast... Toon meer

Beoordeeld met 5 van de 5 sterren

Lovely apartment, the host gave us all the information we needed and checked things were good during our stay. Great location, only a few mins walk to the station and very safe and secure area and b... Toon meer

Beoordeeld met 5 van de 5 sterren

Everything to make our stay comfortable was provided. Communication was excellent from the first contact. The house was immaculate and has everything needed for a great stay. Our few questions were an... Toon meer

Beoordeeld met 5 van de 5 sterren

Very clean and extremely convenient flat to access everything in London. Old Street station makes it very easy to travel. All appliances work well, good pressure in the hot water for shower. Comfortab... Toon meer

Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

Your Short Let Property Management Service


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

165 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(165)

30 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I stayed in this lovely flat for 17…

I stayed in this lovely flat for 17 days with my son. Cosy clean secure and peaceful place. Great location and most importantly the host were amazing. Always available, continuously making sure we had everything we needed. Thank you so much.

31 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have also tried to get in touch with…

I have also tried to get in touch with them to fix some damaged, and they are not going to cover. Please do not use this company, they are scammers. It’s better to just get an Airbnb host directly. Shame on you!

16 april 2025
Review zonder uitnodiging
Logo Your AirHost

Antwoord van Your AirHost

Dear Miguel, in light of your above review, it's important to have the full situation outlined.

Our guest damage protection policy was emailed to you on 5th March which stated the process, what was required to start a claim, and that we have 14 days after guest departure to start a claim.

You were in the property for 16 days after the last guest departure before telling us about the issues you had come across.

This was out with the time period to start a claim on Airbnb, as that is their policy.

We offered to provide a quote to have the items looked at for repairs, but you declined this offer.

We hope you get the issues resolved.

Kind Regards, Your AirHost Team

Beoordeeld met 5 van de 5 sterren

Just outstanding

Just outstanding. Been in this game a long time and never came across someone as great as teddy and the team. Made the whole process super easy and a great experience. Thanks again Ted!

14 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Experienced Airbnb host

We had a great experience with Airhost for our Bermondsey flat. They took excellent care of both our property and our guests, ensuring everything ran smoothly. All the guests they hosted were respectful and tidy, and whenever a few issues came up, they dealt with them professionally and efficiently. We're especially grateful for their expertise in handling booking platforms, which gave us peace of mind throughout the process. We would definitely recommend their services and look forward to working with them again in the future!

2 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional service

These guys are so professional! They know their business and know how to look after a property + their customer service is top notch! Kudos to David for a smooth experience overall!

13 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

From the very first interaction it been brilliant

From the very first interaction with Your Air Host, we've been genuinely impressed. They consistently go above and beyond, standing out from other agents in the industry. Teddy and the team have extensive knowledge of the area and are incredibly quick to respond with any information we need.

What really sets them apart is the way they truly value both hosts and guests, creating a well-balanced and seamless experience. This has been a refreshing change compared to previous experiences. The quality of properties they manage is fantastic, ensuring guests are never disappointed and hosts receive the income they deserve.

I wouldn't hesitate to recommend Your Air Host and look forward to working with them even more in the future.

27 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient and Proactive

Your AirHost are managing my two bedroom flat in Notting Hill. I have been impressed from the start with their proactiveness and efficiency. I’m very pleased to have them managing my property.

11 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best in the business

Couldnt have had an easier time dealing with Airbnbs, I have used other like services before which have all been terrible, but yourairhost made it very easy for me explaining steps along the way and helping it thrive. Thank you!

22 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loved my stay in London walking…

Loved my stay in London walking distance to nice bars and restaurants. The little bath soap was a nice touch. I will book when i visit London again.

11 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware!

I am afraid I made a mistake chosing this company to manage my house and did not terminate the contract early enough when I had early suspicions. Absolutely appalling management! I lost the first two months of promised rentals. I discovered late that AirB&B removed the property from their site as YourAirhost had infringed their T&C's repeatedly and as this was never resolved I could not then list it myself after having terminated the contract. AirHost did not share the reason with me, their client. As a result the guest reviews were bad, again this was not shared inspite of repeated inquieries. I found lights were left on after cleaners left, doors not properly locked and the cupboard space reserved for guests repeatedly used to keep the dirty and clean linen in spite of my complaints. They refused to give me the surname of the people I was dealing with when they realised I had a grievance apparently a company policy? They lost me time, money and opportunity over prime periods, when people could have enjoyed the house I took much pride letting. I wish I had taken the warning reviews more seriously.

8 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Short stay in a lovely place

I had a wonderful stay in a lovely one-bedroom place! It was perfectly equipped with everything I needed, making my time here incredibly comfortable. The space was clean, well-maintained, and thoughtfully designed, with all the amenities you’d expect for a short stay. The kitchen had all the essentials, and the living area was cozy and inviting. It’s clear a lot of care has gone into making this a great place to stay. I’d highly recommend it to anyone looking for a convenient and pleasant accommodation option!

10 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

"Perfect Stay – Comfortable, Convenient, and Welcoming!"


I stayed in this apartment for 8 days and had an excellent experience. It was clean, spacious, and well-equipped with everything I needed. The location was great, with easy access to shops and public transport. The host was friendly and responsive, making my stay even more enjoyable. Highly recommend!

9 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Even Better Than Expected!

Richard's property was even better than expected! It was beautiful, immaculate, and perfectly located! It is a three-minute walk to the closest Tube station and a short walk to pubs, stores, and restaurants. It is a wonderful spot for you and your family!

6 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer service and stay

I had an absolutely wonderful stay at Richard's place! From the moment I arrived, it was evident that the property had been carefully prepared to ensure a comfortable and enjoyable experience. The accommodation was spotless, tastefully decorated, and equipped with everything I needed for a relaxing stay.

Richard’s attention to detail was second to none—every thoughtful touch, from the cosy furnishings to the well-stocked kitchen, made it feel like a home away from home. The location was ideal, offering easy access to local attractions while still being peaceful enough to unwind after a busy day.

What truly stood out was Richard's exceptional hospitality. He was incredibly responsive, welcoming, and went above and beyond to ensure everything was perfect. His recommendations for local restaurants and activities were fantastic and added so much to my trip.

I wholeheartedly recommend Richard's place to anyone looking for an exceptional Airbnb experience. I can’t wait to stay again in the future!

18 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful stay at the Studio Apartment

Wonderful stay at the Studio Apartment. Photos do not do it justice. Much larger & more substantial than it appears in the photos. Gorgeous top of the range kitchen with everything you need provided. Great views for people watching whilst cooking & a view of the river. Slept with windows open all but one night. Really not noisy at all, just nice ambient background noise. With windows & blinds shut, you’re completely cocooned. Kept the bathroom window open the whole time, lovely view of rooftops. Bathroom again a good high spec with bath & shower. Fabulous bed. Ridiculously comfortable, great linen, allergy free duvet and memory foam pillows. Great sleep every night. Very clean throughout. No wear & tear. Everything was of good quality. No noise from neighbours or below. Do check your pin for deliveries tho as the first delivery came up as no 48. Also switch on the fridge freezer on the wall as soon as you arrive. I didn’t realise as I arrived late & didn’t notice until the following afternoon that all appliances were switched off at a control panel on the wall on the far left side of the kitchen wall. Host responded v quickly to all queries & was friendly & helpful. This will be my preferred stay whenever I’m in Richmond. Couldn’t fault it. Far exceeded expectations & now understand why a studio above 5 Guys has such great reviews. As I said the photos do not do it justice. Great space!

21 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

poor management

The management and host were a desaster. We waited almost four (!!!) hours at the busy street in front of the building to get into our appartement! The keys should be picked up at a small shop nearby. At 3:15 pm we showed the code that was sent to me by the management 24 h before. It was invalid. As were the next two codes that were sent to me within the then three hour communication between me and the management via booking.com. Then I rang the management. My case didn´t seem to be a priority there cause the person at the phone didn´t know anything. From the obviously many persons I had contact with I got always very understanding and apologising words but no action. After another hour I got the valid code to claim the keys – at 7 pm.
We had to cancel our plans for the afternoon and evening spending almost four hours at the busy street on quite chilly 17th Octobre...
On the next day I politely asked if there will be a compensation of any kind for the delayed access. They replied that they will pass my request to the owner of the property and get back to me soon. This conversation went on for our three day stay - nothing happened.
After our arrival back home I got the automatic massage asking me for a review at my booking platform worth a 15 Pound voucher for the next booking. For a review at Google and Trustpilot they offered another voucher of 100 Pounds. I answered with irritation and reminded them of my compensation request and that my review at this very moment wouldn´t be begnin. A found a real time compensation payment of 115 Pounds (as offered for my review) quite appropriate and told them that I won´t accept a voucher. Another apologising answer with asking for patience.
After another 36 hours I reminded them once more of my request and announced that I would publish my review the next day - one week after I claimed my request for the first time.
So here we are - one week of empty words... (I screenshotted the whole communication if proof is needed)

17 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Charming 2BR flat with Garden, London

We stopped at Charming 2BR flat with Garden on Greenford Avenue London. The property was perfect lovely and clean, very homely, ample space in all rooms, furniture was comfortable, the facilities were exactly what was stated, perfect quiet location, transport for location was ideal right on a bus route that took you directly to an underground station.

5 oktober 2024
Review zonder uitnodiging

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