Would have scored 5 but came quite late in the day.This isnt Joshua's fault as his first time on the job at my location and did a diligent job.I've been used to the company doing the windows before 11... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic service from Joshua. Messages ahead and once completed as I’m not always home! Will continue with Your Local 😎👍🏻
Bedrijf heeft geantwoord
Cancelled first appointment once and second time for appointment did not turn up . Trying to get hold of both Mobile number and the Number on the pamphlet during office hours led to no success.... Toon meer
Bedrijf heeft geantwoord
Joshua is very professional. Always calls to say around what time he will be at the property to clean the windows. Respectful of the property. Cleans the cat snot off the living room window. Does a b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.
Contactgegevens
Unit 6a, New Market Lane, LS90SH, Leeds, Verenigd Koninkrijk
- Info@yourlocal.com
- yourlocal.com
Our Services
3,6
Gemiddeld
4K reviews
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Antwoord van Your Local
We are so happy to hear you had such a perfect experience with us! We truly appreciate your kind words.
One star because you’re not allowed to…
One star because you’re not allowed to put none. Absolutely sh/t didn’t turn up, can’t log in to the account to cancel it. If you’re reading this PLEASE DONT WASTE YOUR TIME. honestly waste of money think there just farming for your details.
5 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
Thank you for sharing your feedback Paul. We are truly sorry to hear about the frustrating experience you've had with our service and your account. We understand your disappointment when a service doesn't turn up and the difficulty you faced trying to manage your account. This is certainly not the impression we want to leave. We would like to investigate this further for you.
A very good at he's job
A very good at he's job. Friendly and pleasant
3 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so glad to hear that you had such a positive experience! It's wonderful to know that our team member was friendly and pleasant. Thank you for your kind words!
What a fantastic service we've had with…
What a fantastic service we've had with your window cleaner Joshua
A super friendly.. helpful and positive person who also sorted out my payments as I was paying too much for the services
Happy to have him clean our windows
3 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
We are so pleased to hear about your fantastic experience! It's wonderful to know that our team member was friendly, helpful, and positive, and that they were able to assist with your payments. We appreciate your kind words.
If I could give zero stars
If I could give zero stars, I would!
It all started with a canvaser that came to my door selling the service. He told me, I could book my cleans whenever it suited me, what a massive lie this was!! I take it he worked on commission. To date, I have not only never booked a clean, but have had people turn up unannounced to clean, but they say it says only the front, which is just two windows. They’ve never actually cleaned any, as I’ve stopped them, but they’ve tried taking money from my account on multiple occasions. I emailed and called them to cancel, explaining all of the above.
I even have an email saying my service is cancelled, yet they’re STILL trying to take money! Lucky, I used a bill account and not my savings!
I’ve just spoken to my bank and they’ve been brilliant and blocked them from stealing from me for a service I never received and that was mis-sold!
Please be VERY wary when signing up to this awful company!
4 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Nicky, we are truly sorry to hear about your frustrating experience, from the initial misrepresentation by the canvasser to the unauthorized attempts to charge your account. We understand your anger regarding the unannounced visits and the ongoing billing issues despite your cancellation. We are actively investigating these serious concerns to prevent similar situations in the future.
3rd July
3rd July.
I’ve recently changed over to a new company for my window cleaning, I’m very pleased I did.
Wayne is a very polite and professional cleaner.
Thank you
3 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so happy to hear that you're pleased with your decision to switch to our company for your window cleaning needs! We appreciate your kind words about our professional service. Thank you!
Absolutely disgusted
Absolutely disgusted, to be honest. First, clean, and they are worse than before! The guy who came is obviously a cowboy with absolutely no pride in his work and then lied to the customer service rep who rang him. Wasn't happy with the customer service attitude at all. The guy wasn't interested in doing a proper job at all, zero interest in his job, and to lie after is just beyond it!!!! Not paying for such a bad job!!!!
Please
2 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Pete, I am truly sorry to hear about your experience and the issues you encountered with the cleaning service. It's disheartening to learn that the results were not up to your expectations and that you felt the service was unprofessional. From looking at your profile i can see you have already spoken with my colleague and your next clean is scheduled.
If we can help any further at all Pete, please do not hesitate to contact us on 0333 000 2012.
Joshua did a great job
2 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
We are so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
New customer and the cleaner stole my…
New customer and the cleaner stole my bike from my garden I will be passing cctv to the police be careful with these guys they are thieves.
2 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Luke, We are very concerned to hear about this serious allegation. If you could please send me your contact details to lyndseywilkinson@yourlocal.com we will investigate this immediately for you.
no one has been to clean my window
no one has been to clean my window. I have just a message saying that they have been and given my windows a full clean my windows are still dirty.
2 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Erika, I'm so sorry to hear that no one has cleaned your windows. if you could please contact us with your details on 0333 000 2012 we can investigate this further.
Never let's me down
Never let's me down, always delivers a great service, Joshua does a great job of cleaning my windows
30 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're delighted to hear that our service consistently delivers a great experience. We appreciate you highlighting the excellent job our team member does with your window cleaning.
Poor Clean and Service
Text to say windows will get first clean next day. I left my back gate open so they had full access. They come and only cleaned my front windows and was charged full price. I called the office told them only my front windows were cleaned and were all water marked. So the next day they sent a window cleaner to re-clean them and do the back of my property. The windows all dried water marked, even the front was still water marked. I was told that they can dry water marked on the 1st clean until they get to standard but my front had now been done twice and still dirty. Cancelled the account as this was not a good start, wouldn't waste your time.
2 juli 2026
Review zonder uitnodiging
Antwoord van Your Local
We are truly sorry to hear about your disappointing experience with our window cleaning service. We understand your frustration regarding the initial clean, the water marks, and the subsequent re-clean not meeting your expectations. We sincerely apologize that this was not a good start and led to the cancellation of your account.
Despicable company
Despicable company. Signed me up to they website citing I was in control. Despite having not requested a clean, I had someone come out to clean twice! Uninvited. Sunday morning I heard someone at the front window. By the time I got downstairs the van was pulling away, having washed one window in 3 minutes. Minutes later I was charged £9.60! I tried to ring company to explain I hadn't requested clean. No answer. I sent an email. No answer. I've cancelled my bank card, as even today they are trying to take money from account. Absolute Scam Artists. Beware!
28 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
Good Morning Samantha, we are very sorry to hear about the issues you've experienced with our service, especially the unauthorized cleanings and the difficulty reaching us. We understand your frustration If you could please contact us on 0333 000 2012 we can look into this further.
Charged for service but windows not cleaned.
The gent who came to the door was lovely, explain everything clearly etc.
However I tried to cancel my window clean, had so many issues with logging in and the website in general.
Have now been charged £9 yet my windows are still dirty. Have tried to contact them but no reply yet.
26 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We are truly sorry to hear about the difficulties you encountered with our website and the subsequent charge for an uncompleted service. We understand your frustration regarding the dirty windows and the lack of a timely response. If you can please contact us on 0333 000 2012 we can resolve this straight away for you.
Joshua was great
Joshua was great. Excellent communication prior to arrival and excellent attention to detail
25 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so pleased you had such a great experience with our service. We appreciate your positive feedback!
Joshua has done a great job on the…
Joshua has done a great job on the windows, very thorough!
25 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're delighted your windows look great. Thank you for your kind feedback!
Joshua gave advanced notices of when he…
Joshua gave advanced notices of when he will arrive. Good job done 👍
24 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're glad to hear about your positive experience. We appreciate your kind words.
Good job…
We were informed by Joshua when he would be arriving. Cleaning was quite good, friendly but unobtrusive manner of working.
24 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're happy to hear you were kept informed about arrival times. We appreciate your kind words about our cleaning and friendly service. Thank you!
Joshua was brilliant
Joshua was brilliant, quick and efficient. Thank you so much! ☺️
24 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We are so happy to hear you had a brilliant experience! Thank you.
Joshua cleaned our windows today and…
Joshua cleaned our windows today and did a fantastic job 👍
24 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're delighted your windows look fantastic. Thank you for your kind feedback!
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