Would have scored 5 but came quite late in the day.This isnt Joshua's fault as his first time on the job at my location and did a diligent job.I've been used to the company doing the windows before 11... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic service from Joshua. Messages ahead and once completed as I’m not always home! Will continue with Your Local 😎👍🏻
Bedrijf heeft geantwoord
Cancelled first appointment once and second time for appointment did not turn up . Trying to get hold of both Mobile number and the Number on the pamphlet during office hours led to no success.... Toon meer
Bedrijf heeft geantwoord
Joshua is very professional. Always calls to say around what time he will be at the property to clean the windows. Respectful of the property. Cleans the cat snot off the living room window. Does a b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.
Contactgegevens
Unit 6a, New Market Lane, LS90SH, Leeds, Verenigd Koninkrijk
- Info@yourlocal.com
- yourlocal.com
Our Services
3,6
Gemiddeld
4K reviews
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Antwoord van Your Local
We appreciate your kind words! We're glad our cleaner was thorough and polite.
They were charging me a fixed agreed…
They were charging me a fixed agreed price per month until it started to randomly increase each month. I believe one of their window cleaners may have also broken my front window. Cancelled. Please avoid.
11 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're truly sorry to hear about the unexpected price increases and the potential damage to your window Anwar. We take your feedback seriously and are reviewing these concerns internally.
Never came to clean my windows.
Several weeks ago a bloke knocked on my door from your company. He quoted me the service, convinced me to give you a chance, and set up my account. He told me you would be cleaning in my area the following week. It has been weeks and no one has come. I have emailed and no response. I have rangnthe number and never get anyone to answer. My account is open but there is no service showing online. I cancelled my regular cleaner because he wasn't consistent and trusted your word that you would be better. Yeah now I need to find a new window cleaner. Cheers.
11 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Dawn, we are truly sorry to learn of the difficulties you have experienced with our service. We understand your frustration and disappointment.
I am struggling to find your details on our system Dawn. If you could please give us a call on 0333 000 2012 we can resolve this matter straight away for you.
Many thanks.
Super customer service
Super customer service. Ellis was really helpful, polite and friendly. She sorted my query in no time. So reassuring to know if I have a query I can call and get through to a lovely person.
10 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so happy to hear our team provided such helpful and friendly service. We appreciate you sharing your positive experience with us!
Great communication before calling…
Great communication before calling great job
10 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're happy to hear you had a great experience with our communication and service.
Regular cleaning, very satisfied!
Josh has cleaned my windows again, always prompt, efficient and polite. Highly recommend and his customer service is unmatched.
10 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so pleased to hear about your consistent satisfaction with our window cleaning service. We appreciate you highlighting our efficiency and politeness.
This company is appalling and should be…
This company is appalling and should be avoided at all risk. I arranged to have my windows cleaned on a regular basis, agreeing to pay them £14.99 per month. They came for the first time and cleaned the windows. They sent me a text saying that they would be here on the first of June; however, the first of June came and went, and no one showed. They have, of course, taken payment for a job that hasn't been done. It is almost impossible to contact them, and when you try and cancel the agreement, it keeps going back to active. In my opinion, stay away. Stay very, very clear.
10 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Neil, We sincerely apologize for the frustrating experience you've described. We regret the missed service, the payment issue, and the difficulty you encountered trying to contact us and cancel. Please give us a call on 0333 000 2012 with your details and we can look into this immediately for you.
Many Thanks
Have tried to log in
Have tried to log in, cant.
Have done a password reset, cant.
Have tried to contact to ask why this isnt working, no response. Had first clean today but feel like they have took details now i cant control my own account
9 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
Good morning Chris, we appreciate you sharing your experience. We are concerned about your login issues and lack of response. If you can please give us a call on 0333 000 2012 with your details we can resolve this straight away for you.
Many Thanks
My local window cleaners.
My local window cleaner joshua did a good job of cleaning my windows and respected my property and also let me know when he were coming to clean them so thank you and my local.com.
9 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so glad to hear you had a great experience with our window cleaning service! We appreciate your kind words and positive feedback.
Joshua was excellent did a good job…
Joshua was excellent did a good job and also let me know he was coming
9 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're glad you enjoyed your experience. We appreciate you taking the time to leave us this great feedback about our team.
Joshua cleaned my windows
Joshua cleaned my windows today and did a good job as they always do. Very friendly and have good communication.
9 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're delighted to hear our service consistently meets your expectations. We appreciate you highlighting the friendliness and good communication.
Terrible automated messaging system. incorrect. Harrassment.
I cancelled my service with my local branch of this company in summer 2025. A year ago!
This month I got a text message from them saying they were going to clean my windows. I ignored it as, like I say, I had cancelled.
Then I got a message saying they had cleaned my windows on the 3rd June. They hadn’t (as they shouldn’t) and I was in all day. Even if they had been cleaned it’s ridiculous that this company I binned a year ago arose zombie like presumably due to having an appalling IT system. They would have been trespassing. They have not had authorisation to clean my windows since July 2025.
Since then I have had repeated text messages requesting payment of an invoice. (Plus the odd email but more frequent texts). I phoned yesterday at about 10.35 and spoke to someone who asked for my name and address and said they had removed me from the system. But I received another text message demanding payment today (9th June).
I have now blocked their mobile number (that you can not reply to) on my phone but it is always a concern when a company is harassing you for money that you do not owe!
I have also emailed you today with a message containing the invoice number (for a non existent service!) that arrived in one of the emails I received. For the love of god cancel this invoice.
This year I have used a genuinely local small window cleaning business who are more expensive but much, much better. And have much better, real, non automated communications.
Edit - to reply. Thank you. Hopefully there will be no repeat of the situation.
26 mei 2026
Review zonder uitnodiging
Antwoord van Your Local
Thank you for sharing your detailed feedback. We sincerely regret the distress and inconvenience caused by the persistent messages and the erroneous invoice after your service cancellation. We are actively investigating this issue to understand how this oversight occurred within our system. Please be assured that we are taking immediate steps to fully resolve this matter and ensure no further communication regarding this invoice. We appreciate you bringing this to our attention.
Norman did an amazing job on cleaning…
Norman did an amazing job on cleaning my windows and was very nice and polite
9 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so pleased your windows are sparkling. Thank you for your positive feedback!
Joshua cleaned my windows today
Joshua cleaned my windows today. He made a very good job of it.
I'm grateful he managed to do them even though cadent gas are working in the road outside.
Joshua also kept me updated when he would be here
Thanks Joshua
8 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so pleased to hear you're happy with the window cleaning service! We appreciate you acknowledging our team's efforts, especially with the roadworks.
Joshua did the best and most thorough…
Joshua did the best and most thorough job we’ve had since using Your Local - thank you!
5 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're so pleased to hear you had such a thorough and positive experience with our service! Thank you for your feedback.
Antwoord van Your Local
Good morning, I am extremely concerned to read your review. If you could please contact us on 0333 000 2012 with some further information we would be very grateful.
Excellent window clean from Joshua once…
Excellent window clean from Joshua once again 😃
5 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're delighted your window cleaning met your expectations. We appreciate your kind feedback.
Joshua always does an excellent job
Joshua always does an excellent job. He even makes sure my front door is muddy paw free.
5 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're happy to hear you consistently have a great experience with our service. We appreciate your positive feedback!
Joshua does a great job of the windows
Joshua does a great job of the windows
Always calls before hand to make sure it ok
5 juni 2026
Review zonder uitnodiging
Antwoord van Your Local
We're glad to hear our team member does a great job and calls ahead. Thank you for your feedback!
Antwoord van Your Local
We're glad you're happy!
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