Zadarma Reviews 663

No necesitábamos algo muy avanzado, solo un sistema que funcionara bien. Zadarma ha cumplido con eso. Las llamadas se escuchan claras y el panel de control es fácil de entender. Para equipos pequeños que quieren algo estable, es una buena opción.

Depuis que nous avons basculé sur Zadarma, la gestion des appels est beaucoup plus fluide. Les appels manqués sont mieux suivis et les messages vocaux arrivent directement par email. L’interface pourrait être un peu plus moderne, mais côté fonctionnalité, rien à redire.

We were expecting a long setuo process, but everything was running the same day. Calls are clear and stable, and managing users is straightforward. We mainly use call forwarding and voicemail, which both work without issues. It’s a dependable system that doesn’t require constant attention.

Disgusting company. DO NOT BUY

My documents are somehow being randomly refused right after buying a number. And we are obligated to provide a phone number from the country we're buying a number to, which makes no sense as we would not need that kind of service in the first place. Disgusting, they do everything to keep your money without giving the service. DO NOT BUY

Zadarma ne cherche pas à en faire trop, et c’est ce qui nous plaît. les fonctionnalités essentielles sont là et fonctionnent correctement. La gestion des appels et des messages est fluide. Pour une équipe qui veut quelque chose de simple et efficace, c’est un bon choix.

An manchen Tagen haben wir viele eingehende Anrufe, und Zadarma kommt damit gut zurecht. Es gibt keine Ausfälle und die Qualität bleibt gleichmäßig. Besonders hilfreich sind die Anruflisten zur Nachverfolgung. Insgesamt ein solides System für den täglichen Einsatz.

Llevamos un mes usando Zadarma y la experiencia ha sido positiva. Las llamadas entran sin retrasos y el sistema es bastante intuitivo. Nos gusta poder revisar llamadas perdidas y mensajes sin complicaciones. Para pequeñas empresas, es una solución muy correcta.

This is a scam, they will take your money reject your documents without giving you a reason or option to fix it.

See the chat with support below

Operator, 08.04.2026, 00:31 (UTC+2)
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Dear xxxxxxxx,
Absolutely direct - the service for ordering new phone numbers is currently unavailable.
Support team, Martin.

Me, 01.04.2026, 22:46 (UTC+2)
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can you please tell me what I can do to solve this issue?
It feels that I am been kicked out without having an option to fix the issue. If that's the case... please be direct and tell me...

Operator, 31.03.2026, 03:28 (UTC+2)
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Dear xxxxxxxx,
Because previously provided information and documents were not accepted for activating the ordered phone number.
Support team, Martin.

Me, 30.03.2026, 19:23 (UTC+2)
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Can you please tell me why?

Me, 26.03.2026, 09:51 (UTC+1)
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Can you please tell me why?

Operator, 24.03.2026, 01:33 (UTC+1)
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Dear xxxxxxxx,
Unfortunately, this option is not available
Support team, Martin.

Me, 18.03.2026, 10:56 (UTC+1)
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Is there anything from my side that I can do to solve the issue?
Can you tell when will this be available?
Regards,
xxxxxxxx

Operator, 18.03.2026, 02:52 (UTC+1)
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Dear xxxxxxxx,
Unfortunately, the service for ordering new phone numbers is currently unavailable.
Support team, Martin.

Me, 17.03.2026, 08:26 (UTC+1)
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this is the issue...
Attachment

Me, 17.03.2026, 08:25 (UTC+1)
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hello?

Me, 16.03.2026, 21:35 (UTC+1)
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I am looking for an update here.

Me, 16.03.2026, 08:28 (UTC+1)
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Hi good morning,
Why I cannot order virtual numbers? are there any limitations in my account?

We adopted Zadarma to replace a basic phone setup and it met our expectations. Calls are clear, setup was straightforward, and the dashboard gives enough visibility to manage everything ourselves. It’s not a revolutionary tool, but it’s consistent and easy to rely on day after day.

Notre équipe n’est pas toujours au même endroit, et Zadarma s’adapte bien à cette organisation. Les appels peuvent être pris depuis le bureau ou à distance sans problème. Les règles de transfert sont claires et évitent les appels manqués. Globalement, c’est un outil fiable au quotidien.

Absolutly horrible. I have sent them my passport, driving licence, bank statement and its still not enough. Very bad service. Want a refund

In 3/2026 as my Skype subscription ran out I chose to port my number to Zadarma. The process was fairly smooth and done in a few days. I needed to interact with their chat for help with the account activation, and response was very quick, they even called me to help with the final step. Communications were clear and friendly. They have a list of what they need, and as they're EU based there are some legal ID requirements they need to meet, but no problem (many reviews complain about this), they handle it great and automate it as much as possible. Call quality is good, and functionality options are very broad, so many tools I don't need, but would be handy for a business.

I’ve been using Zadarma since 2019 without major issues, which makes this experience even more disappointing.

Recently, I attempted to order a virtual number for personal use, something I’ve already done successfully in the past. This time, however, my order was suddenly rejected with no clear explanation. I provided all requested documents, yet the only response I received was a generic message stating that the document was not accepted and that I should “look for another provider.”

No clarification. No indication of what was wrong. No opportunity to fix anything.

As a long-term user, this is simply not acceptable.

I understand that verification is necessary, but transparency is equally important. If something is wrong, explain it. If there are requirements, clearly state them. Dismissing customers with template replies is not how a serious service should operate.

Unfortunately, after this experience, I cannot recommend Zadarma - especially if you value clear communication and a predictable onboarding process.

es un servicio pesimo a pesar que estuve 4 años con ellos, el soporte no es muy amigable

Avec des jours de télétravail et des jours au bureau, Zadarma s’adapte très bien. On peut répondre depuis différents appareils sans que le client le remarque. La qualité reste constante et les appels ne se perdent plus. C’est devenu un outil indispensable pour notre organisation.

Cambiar a Zadarma nos ayudó a reducir el gasto mensual en llamadas, sobre todo internacionales. La facturación es clara y sin sorpresas. El sistema funciona bien tanto en ordenador como en móvil. Para el precio que tiene, ofrece bastante más de lo que esperábamos.

Zadarma does exactly what we need without overcomplicating things. Call quality is good, setup was straightforward, and adding new users took only a few minutes. We don’t use every feature, but the core ones are reliable. It’s a practical solution rather than a flashy one.

We work with clients in different countries, and having local numbers really makes a difference. People are more willing to answer and call back. Calls are routed to our main office without issues, and the quality is consistent. It’s a practical solution for businesses with an international footprint.

Besonders gut gefällt mir, dass ich genau sehen kann, wann Anrufe eingehen und wie lange sie dauern. Für die Teamsteuerung ist das sehr hilfreich. Auch verpasste Anrufe gehen nicht mehr verloren. Die Einrichtung hat etwas Zeit gebraucht, aber danach läuft alles stabil.

Buscábamos algo profesional pero sin contratos largos ni costes elevados. Zadarma encajó bien en ese sentido. Los números virtuales se activaron rápido y el sistema es bastante flexible. No usamos funciones avanzadas, pero para llamadas diarias y atención al cliente cumple perfectamente.