ZALORA Reviews 68

Scam! They don’t process refund as they say. They will process and return to your Zalora wallet but not to your bank account so you will be forced to just use the money again and purchase from them. I’ve been their customer for years and it is only just recently that I tried to use the credit to bank option. The worst part, they don’t acknowledge your email request for refund. They will just ignore but will answer your other request/concerns.

Trusted Online Shopping Platform. When ordering in Zalora I have no doubt that I will receive the item in a good condition and as expected. I hope that they include more items but for now I am happy and contented with my Zalora experience.

Wag na kayu umasa sa refund walang makukuha cx service is very very useless!!!!!!!

I am happy with my experience using this application. The delivery was just on time and the products that I received was the right item. My only request is that if they could provide better packaging so that the boxes are in better condition.

I have been purchasing from Zalora since 2017 and they never disappointed me. All items that I got were authentic and new. What I also like about purchasing with them is that they always have discount coupons which makes me save more.

I have been hearing good things about Zalora's products and I tried it for the first time. I am quite excited because the branded products are affordable here.

1st order attempt - I used my card. I was asked an OTP and I entered it. The order says "Payment is processing" and after waiting for a few hours, it's still on the same state. I am worried because I entered my OTP yet the order is still on "processing" status. The next day, my order was gone. This is kinda sketchy, but I gave benefit of the doubt.

The next day, I did my 2nd order attempt - I paid immediately using online banking. My savings account was credited 4K pesos worth. I sent the proof via email in the email address they mentioned. Hours later, the order is still on "payment processing" status.

I contacted the chat support and asked for assistance but still USELESS. Can't even verify my payment on their own. I sent my proof on another link they sent. More hours later, still my order is in "processing" now.

I AM SO PISSED AND DISAPPOINTED AT THIS POINT. For 2 days, I have been ordering via Zalora and my payment just keeps on processing.

WHAT IS TAKING THEM SO LONG TO CONFIRM THE ORDER? I contacted support team via email, and again, USELESS CUSTOMER SERVICE. Nobody was able to help me on my concern. Kept on informing me that payment is still on verification. I don't understand whats taking them so long.

I have wasted too much time, begging them to help me for 2 days now. still my order is in "processing" mode. I have never been so disappointed in a shop before. Customer service cant help me directly, answers are all general or computer generated. SUPER DISAPPOINTED.

I bought something for my girlfriend as a gift for Christmas and it arrived with a price tag on it(why?! what possible benefit could that give a customer) not only that but the product was scratched and chipped, it was heavily boxed but it's such poor quality for how much I paid.

I bought a watch from Zalora and when I receive the parcel, nothing inside the box.

Never been to the site and now I can't stop their emais bombarding me. No response from them and the emails come in all day, every day. Yes, I have 'subscribed' and that did nothing at all

Customer service is really poor. Have placed an order in there website and since i had selected the wrong size, i need to cancel my order as per their T&c so that i can reorder back. The next day i made sure that i contacted their customer service early in the morning via live chat hoping that i can request for assistance regarding my concern and to my surprise, i am informed that they can process the cancellation from their side but they are not sure if i might still receive my order via courier if so they are asking me to inform the courier that i will not accept the order and they need to return in the warehouse then only i can get my refund back into my account😒 so it means so it means delivery time to my location is 10 days then once arrive i need to inform that i will not accept (oh btw the item was supposed to be a surprise gift..("By the way i have a surprise for you but dont accept it") 🤦🏻Its my first time to order here and its Very dissapionting..until now i have sent alot of email follow up but no one cares to reply...

Just purchased the Lucky JX at 50% off. The bag is awesome. It fits my personality. Thanks as well for the extra voucher!

I recently bought their Ruffle Tie Skirt and I absolutely love it. It fits me just right and the cloth is not itchy. It was my first time ordering from Zalora and it was a pretty great experience. I'm looking out for more sales and discounts! ❤️

Be careful or avoid this site completely. What a scam and a waste of time. My order is still PENDING even if they have charged my card. Nobody from their team is responding to my emails and chat. These were supposed to be Christmas presents that of course will not be received on time. I received an email from them that they needed to conduct verification on the payment by... guess what... asking for my SOCIAL MEDIA account. #1 what is the connection of the payment with social media? #2 my social media account is private. What can they establish from that? #3 this request is very suspicious. Stay away from this platform.

"To protect the interests of our customers, we need to conduct internal
Security verification to ensure that they have been authorized by the
Genuine cardholders. May I know the best time to call you within the
Next 48 hours?

You may also send us a link to any of your social media accounts to
Help us speed up the verification.

I can personally assure you that, as ZALORA is PCI DSS approved and
Fully compliant with the Data Privacy Act, all information provided
Will be used solely for documentation purposes and will not be stored
Or saved anywhere on our databases."

Superb customer service! Authentic items!

Not only is their customer service excellent, but their products, as well. I have received my order 2 weeks ago, a pair of Bandolino sandals and a Cold Shoulder Linen Dress. They were perfect! What you see is what you get. ❤️ I love the texture of the dress, and how sexy yet elegant it is. I really excited to use it! I am always on the lookout for their new designs.

Overall, Zalora is a great site. It provides a very good platform to shop online especially for busy people like me who is always on the go and can barely drop by the mall to buy cosmeticsnor some clothes. Overall, I enjoyed the variety of products on the site plus fast delivery. Kudos!

On time deliveries of my orders and good quality as well. Thank you!

Always love your designs and partner shops! However, it seems like the teams isnt fully hands on when updating the customer if the item has been shipped or not. They barely reply if it's about shipping concerns.

Zalora should say if an item is "On-hand" or is "Ships from Oversees" like in Lazada. If I knew that the product I bought wasn't on hand, I would have NOT bought it. I bought an item on May 14 and it was "shipped" May 21st. Agent says there is a high probability it would not arrive on the 31st, when I need it.

I ordered 2 dresses and though it arrived later than expected, the dresses were great. I had to return the other dress and change it to size XL. I am still waiting for the delivery of the exchanged product.